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- Tasks: Support the Property Projects Team with admin tasks and customer communication.
- Company: Join A2Dominion, a leading housing association dedicated to creating vibrant communities.
- Benefits: Enjoy 25 days holiday, flexible working, and up to £300 for health benefits.
- Why this job: Make a real impact on housing and help improve lives in your community.
- Qualifications: GCSEs in Maths and English, plus strong organisational and customer service skills.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 24500 - 25500 £ per year.
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Property Projects Administrator
Salary: £28,500 to £30,000
Contract: Permanent
Hours: Full Time, 35 hours per week, Monday to Friday
Location: Staines/Hybrid
DBS: Basic
Are you ready to make a real difference to our customers’ homes? We are looking for a Property Projects Administrator to join our team working together with our Surveyors and Case Managers to ensure safe, quality homes for individuals and families in need, directly shaping stronger communities and leaving a lasting, positive legacy.
About Us
At A2Dominion, we believe in providing homes that people love to live in. With social housing roots stretching back eight decades and over 38,000 properties under our management across London and Southern England, we’re proud to offer a variety of housing options and create vibrant, sustainable communities that enhance lives. As a proud member of the G15, a coalition of leading housing associations, we play an active role in tackling the housing crisis. We’re looking for a passionate and driven individual to join our team and help us make an even bigger impact.
Role Overview
As a Property Projects Administrator, you’ll be part of a team managing repairs projects in customers’ homes across A2Dominion’s property portfolio, including disrepair, damp and mould cases, and applications for Aids & Adaptations. You and your team will play a key role in ensuring our housing assets remain safe, compliant, and well-maintained through good surveying practices and project management. You’ll work alongside our Surveying and Case Management Teams, supporting them in case progression and keeping our customers fully informed about their homes.
Key Responsibilities
- Provide general administrative support to the Property Projects Team, including collating documents, maintaining spreadsheets, and setting up calendar appointments.
- Monitor team inboxes and allocate tasks appropriately.
- Respond to initial enquiries from customers and external stakeholders via telephone and email, including processing aids & adaptations referrals.
- Track open cases to ensure progress, liaising with surveyors, contractors, and raising concerns with Senior Surveyors/Technical Managers.
- Assist in preparing Latent Defects casework for handover to the Programme & Compliance Team.
- Initiate contact with customers and stakeholders to book appointments and provide updates.
- Raise repairs on the repairs system as required.
- Raise purchase orders on F&O system and match/query invoices where necessary.
More About You
- GCSE level (or equivalent) in Maths and English (Grades A* – C).
- Proficient in Microsoft Word, Excel, and Outlook.
- Excellent customer service and communication skills, both written and verbal.
- Strong organisational and administrative skills with attention to detail.
- Experience working in a customer-focused environment.
Join us in making a tangible impact on housing in the UK, where your expertise contributes directly to improving lives and shaping thriving communities. We aim to provide homes that people love to live in.
Choosing Us is Easy
As an employee of A2Dominion, you’ll enjoy flexible benefits, salary exchange benefits, and rewards and discounts. For this role, these include:
- 25 days’ holiday (plus Bank Holidays), increasing to 28 days with 3 years of service.
- Up to 8% contributory pension.
- Flexible working.
- Investment in your learning and development.
All permanent and fixed-term employees receive an annual allowance of up to £300 for health and lifestyle benefits. If you require reasonable adjustments during recruitment, contact our Talent Team. A2Dominion Group is a Disability Confident Employer, committed to employing disabled people and providing an inclusive recruitment process.
Meeting the Role Requirements
We understand some may only apply if they meet 100% of the requirements. We encourage you to apply and discuss your application further with our recruitment team. We are proud to be a Family Friendly Employer and value diversity, promoting equality and inclusivity in our hiring processes. We seek to recruit the most suitable person for the role, welcoming applications from all backgrounds.
The role closes on 17th July 2025. We reserve the right to close this role upon the appointment of the right candidate.
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Property Projects Administrator employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Projects Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Property Projects Administrator role. Understanding the specific tasks, such as monitoring team inboxes and tracking open cases, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of A2Dominion to gain insights into the company culture and expectations for the role. This can provide you with valuable information that you can use to tailor your approach in interviews.
✨Tip Number 3
Brush up on your customer service skills, as this role requires excellent communication with customers and stakeholders. Consider role-playing scenarios to practice how you would handle various inquiries and concerns.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. Being able to discuss your experience with maintaining spreadsheets and collating documents will highlight your suitability for the role.
We think you need these skills to ace Property Projects Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Property Projects Administrator role. Emphasise your administrative support experience, customer service skills, and proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social housing and your understanding of the role. Mention specific examples of how your skills can contribute to A2Dominion's mission of providing quality homes.
Highlight Relevant Qualifications: Clearly state your GCSE qualifications in Maths and English, as well as any additional certifications or training that may be relevant to the role. This will demonstrate your capability to meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Property Projects Administrator position.
How to prepare for a job interview at A2Dominion Group
✨Research the Company
Before your interview, take some time to learn about A2Dominion. Understand their mission, values, and the communities they serve. This will help you align your answers with their goals and show your genuine interest in the role.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in administrative roles, especially those that involved customer service or project management. Use specific examples to demonstrate how your skills can contribute to the Property Projects Team.
✨Showcase Your Organisational Skills
As a Property Projects Administrator, strong organisational skills are crucial. Be ready to provide examples of how you've successfully managed multiple tasks or projects simultaneously, and how you ensure attention to detail in your work.
✨Prepare Questions for the Interviewers
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the types of projects you'll be working on, or opportunities for professional development within A2Dominion.
