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- Tasks: Support the Property Projects Team with admin tasks and customer communication.
- Company: Join A2Dominion, a leading housing association dedicated to creating vibrant communities.
- Benefits: Enjoy 25 days holiday, flexible working, and up to £300 for health benefits.
- Why this job: Make a real impact on housing and help improve lives in your community.
- Qualifications: GCSEs in Maths and English, plus strong organisational and customer service skills.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 24500 - 25500 £ per year.
Property Project Administrator
Location: Staines/Hybrid (office-based 5 days a week during training)
Salary: £28,280 to £29,768
Contract: Permanent, Full Time, 35 hours per week, Monday to Friday
DBS: Basic
Be the engine that keeps our property projects moving! Join the team as a Property Projects Administrator and make a real difference behind the scenes.
Overview
You\’ll keep our Property Projects Team running smoothly, supporting surveyors, contractors, and customers to ensure our homes are safe, compliant, and places people are proud to live in. This is a brilliant opportunity to grow your skills in property management administration while working in a collaborative, customer-focused team.
Key Responsibilities
Provide general administrative support to the Property Projects Team including collating documents, maintaining spreadsheets, and scheduling appointments
Monitor team inboxes and allocate tasks efficiently to ensure smooth workflow
Respond to basic customer and external stakeholder\’s initial enquiries via telephone and email including processing aids & adaptations referrals
Track open cases to maintain progress, liaising with surveyors, contractors, and internal teams, and flagging any issues to Senior Surveyors or Technical Managers
Assist in preparation of Latent Defects casework for handover to Programme & Compliance Team
Initiate contact with customers and external stakeholders to book appointments and provide updates as required
Use multiple internal systems on a daily basis to raise repairs, manage purchase orders, track cases, and update records accurately
More About You
Educated to GCSE level (or equivalent) in Maths and English (Grades A*–C)
Comfortable working in a busy office environment, keeping track of multiple tasks and priorities
Confident and professional in communicating with customers and stakeholders, able to handle enquiries efficiently and courteously, whether in person, over the phone, or by email
Proficient in using Microsoft packages, such as Word, Excel and Outlook. Familiarity or working knowledge of Power BI is desirable
Computer literate with a keen eye for detail and accuracy in administrative tasks
Why A2Dominion?
At A2Dominion, we believe in providing homes that people love to live in. With social housing roots stretching back eight decades and over 38,000 properties under our management across London and Southern England, we\’re proud to offer a variety of housing options and creating vibrant, sustainable communities that enhance the lives of our residents.
We\’re looking for a passionate and driven individual to join our team and help us make an even bigger impact. As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
Benefits
25 days\’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Flexible working
All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Diversity & Inclusion
We\’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disable applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know that some people hesitate to apply if they don\’t meet every requirement. If that\’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs. The role closes on 21 January 2026 and we reserve the right to close early upon appointment of the right candidate.
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Property Projects Administrator employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Projects Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Property Projects Administrator role. Understanding the specific tasks, such as monitoring team inboxes and tracking open cases, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of A2Dominion to gain insights into the company culture and expectations for the role. This can provide you with valuable information that you can use to tailor your approach in interviews.
✨Tip Number 3
Brush up on your customer service skills, as this role requires excellent communication with customers and stakeholders. Consider role-playing scenarios to practice how you would handle various inquiries and concerns.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. Being able to discuss your experience with maintaining spreadsheets and collating documents will highlight your suitability for the role.
We think you need these skills to ace Property Projects Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Property Projects Administrator role. Emphasise your administrative support experience, customer service skills, and proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social housing and your understanding of the role. Mention specific examples of how your skills can contribute to A2Dominion's mission of providing quality homes.
Highlight Relevant Qualifications: Clearly state your GCSE qualifications in Maths and English, as well as any additional certifications or training that may be relevant to the role. This will demonstrate your capability to meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Property Projects Administrator position.
How to prepare for a job interview at A2Dominion Group
✨Research the Company
Before your interview, take some time to learn about A2Dominion. Understand their mission, values, and the communities they serve. This will help you align your answers with their goals and show your genuine interest in the role.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in administrative roles, especially those that involved customer service or project management. Use specific examples to demonstrate how your skills can contribute to the Property Projects Team.
✨Showcase Your Organisational Skills
As a Property Projects Administrator, strong organisational skills are crucial. Be ready to provide examples of how you've successfully managed multiple tasks or projects simultaneously, and how you ensure attention to detail in your work.
✨Prepare Questions for the Interviewers
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the types of projects you'll be working on, or opportunities for professional development within A2Dominion.
