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For Companies At a Glance
- Tasks: Manage the Service Reception desk and ensure top-notch customer satisfaction.
- Company: Vospers is a family-run motor dealer group in the South West, valuing its people.
- Benefits: Enjoy holiday accrual, life insurance, discounts, and professional development opportunities.
- Why this job: Join a supportive team with long-term career growth and a focus on customer care.
- Qualifications: Experience in customer service and a passion for the automotive industry are essential.
- Other info: Work Monday to Friday with occasional Saturdays; salary based on experience.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That\’s why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The Role
The main purpose of a Vospers Senior Service Advisor is to manage the Service Reception desk ensuring that a professional and courteous reception is provided to all customers, ensuring the highest standard of customer satisfaction each and every time. Maximizing the departments profitability ensuring VHC and Costing operate within departments guidelines. Portraying the highest levels of professionalism at all times demonstrating Vospers core and brand values.
Key Responsibilities & Accountability
- Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
- Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
- Constantly monitor the progress of available workshop hours, to ensure available hours to be sold are maximized on a daily basis.
- Produce accurate job cards, invoices, estimates and related information.
- Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
- Produce warranty job cards in line with the manufacturers policy and procedures.
- Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
- Ensure the telephones and written enquiries are responded to promptly, courteously and dealt with in an efficient manner.
- Greet all customers at reception offering courtesy services as appropriate and confirming all details before work is carried out.
- Greet all customers demonstrating the highest levels of customer mannerisms demonstrating Vospers core and brand values.
- Ensure that completion deadlines are met or if necessary extend collection deadlines.
- Load the workshop evenly throughout the week.
- Ensure correct documentation is completed when courtesy cars are loaned to customers.
- Carry out regular internal and account invoicing, invoice verification and invoice filing.
- Reconcile the cash till daily.
- Accurately maintain and update customer files.
Location
Marsh Mills, Plymouth
Salary
Dependent on experience and qualifications to be discussed at interview
Hours
Monday to Friday with Saturday on a Rota
Care – Accountability – Performance – Respect – Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. #J-18808-Ljbffr
Senior Service Advisor employer: Vospers Motor House Ltd
Contact Detail:
Vospers Motor House Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with Vospers' core values and brand ethos. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you are not just a fit for the role, but also for the company culture.
✨Tip Number 2
Prepare to discuss specific examples from your past experience that highlight your customer service skills and ability to manage a busy service reception. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 3
Research common challenges faced by service advisors in the automotive industry. Being able to discuss these challenges and propose solutions during your interview can set you apart as a proactive candidate who understands the role's demands.
✨Tip Number 4
Network with current or former employees of Vospers if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Service Advisor at Vospers. Tailor your application to highlight relevant experience and skills that align with their expectations.
Craft a Tailored CV: Create a CV that specifically addresses the key responsibilities mentioned in the job description. Use keywords from the listing, such as 'customer satisfaction', 'booking in vehicles', and 'accurate job cards' to demonstrate your fit for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Share specific examples of how your previous experience has prepared you for the challenges of the Senior Service Advisor role, focusing on customer service and operational efficiency.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role at Vospers.
How to prepare for a job interview at Vospers Motor House Ltd
✨Understand Vospers' Values
Before the interview, take some time to research Vospers and their core values. Understanding their commitment to customer satisfaction and professionalism will help you align your answers with what they are looking for.
✨Prepare for Customer Scenarios
As a Senior Service Advisor, you'll be dealing with customers regularly. Prepare for situational questions by thinking of examples where you've successfully handled customer inquiries or complaints in the past.
✨Know the Role Inside Out
Familiarise yourself with the key responsibilities of the Senior Service Advisor position. Be ready to discuss how your previous experience relates to booking in vehicles, managing workshop hours, and producing accurate job cards.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. During the interview, demonstrate your ability to communicate clearly and courteously, both in your responses and in how you engage with the interviewer.
