Installation Technician

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The role of Installation Technician is to support clients and our field-based employees with product installations, repairs, audits, training and other technical duties. The role requires significant traveling to customer homes and office buildings to build equipment or troubleshoot or fix existing problems with existing products.

This role would suit an enthusiastic individual who is comfortable driving in London and surrounding area, with multiple set ups or appointments per day. A successful Installation Technician should have sound mechanical and product knowledge (which we will teach you) and be able to work in small office spaces and drive in a van for extended periods of time. They must have exceptional communication skills, a passion for customer service and quick problem-solving skills.

Key Responsibilities

• Ensure the safe delivery and assembly of products
• Carry out onsite product repairs specifically within seating and electric desking
• To ensure that all installations and repairs are carried out to Posturite standards and customers satisfaction
• Oversee the installation of bulk seating orders
• Conduct Posturite seating audits for specific companies
• Communicate regularly with the Office, Field and Management teams, building excellent internal relationships
• Develop and maintain excellent relationships with key suppliers including RH and HAG
• Ensure diary is managed effectively at all times, keeping it up to date at all times
• Frequently check and respond to all mediums of communication including voicemail, email and calendar entries, making prompt changes to meet client needs at short notice.
• Accurately complete all relevant paperwork and forms, within the agreed timescales on relevant IT systems
• Responsible for ensuring the company van is kept clean, presentable, and in good working condition through regular maintenance checks
• Support the Marketing Team with the delivery and collection of exhibition equipment
• Provide timed deliveries for specific clients during out of office hours where required
• Mentor new members of staff in line with the company induction program
• Deliver training to field staff and clients as and when required
• Identify and pass on sales opportunities to the appropriate member of field staff
• Promote Posturite in a positive light at all times

What you will bring

• You will be a fully competent driver with a clean driving licence
• Good communication skills and ability to represent Posturite in a positive, professional and friendly manner
• You will be numerate, articulate and have good attention to detail
• A flexible approach to your working hours
• A safety-first approach and compliance with current H&S legislation and Company specific health, safety and environmental policies and procedures is essential
• Able to carry out practical maintenance and installation tasks to a high standard

Skills and Experience

• Valid UK driving license (essential) and preferably clean
• Must have previous experience of a driving role and be confident driving in London and surrounding areas with multiple appointments per day
• Previous experience in installation, logistics, or technical fieldwork is an advantage.
• Strong problem-solving skills and attention to detail.
• Ability to work independently, use own initiative and under pressure in dynamic environments.
• Excellent communication and customer service skills and ability to use IT systems confidently
• A reliable team player with strong work ethic and attention to detail.
• Ability to be flexible and adaptable to change of planned activities at short notice
• Ability to crouch, kneel and work in confined areas for extended periods
• Ability to lift heavy objects with appropriate lifting techniques
• Good organisation & time management skills
• Understand and logically follow diagrams and manuals

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

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