Customer Service Coordinator

Customer Service Coordinator

Make a real difference in the customer journey — beyond the sale.

Are you passionate about delivering outstanding service and building long‑term customer relationships? Have you worked in Aftersales? Do you thrive in a fast‑paced, team‑focused environment? Join our client as a Customer Service Coordinator, where you’ll be at the heart of post‑purchase support — ensuring every customer feels valued, heard, and well taken care of.

This is more than just answering queries — it’s about coordinating solutions, managing product care, and being the bridge between customers, suppliers, and internal teams.

Hours :

• 08:30am – 04:30pm – Monday to Thursday
• 08:30am – 04:00pm – Friday

Pay :

• £24,000 per annum

What You’ll Be Doing

• Support customers after their purchase, handling questions, product concerns, and service requests with professionalism and care.
• Work with production, suppliers, and delivery teams to manage repair jobs and service timelines effectively.
• Process warranty claims accurately and fairly, following company guidelines and ensuring customer satisfaction.
• Order and manage parts and materials required for repairs while keeping a close eye on inventory levels and costs.
• Investigate product concerns and collaborate with quality teams to implement lasting solutions.
• Log all customer interactions, service activities, and inventory updates using internal systems.
• Track feedback, service metrics, and trends to help drive continuous improvement.

Skills

• Strong communication and interpersonal skills, with a confident and friendly phone manner.
• Ability to handle difficult situations calmly and effectively.
• Organised, detail‑oriented, and able to manage multiple priorities.
• Proficient in MS Office and CRM systems.
• Team player with the ability to work collaboratively across departments.