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- Tasks: Collect and test water samples while ensuring compliance with industry standards.
- Company: Thames Water delivers essential services for communities, focusing on responsible water management.
- Benefits: Earn £14.03/hour with a 26-week contract and 38 hours/week; travel included.
- Why this job: Join a diverse team making a real impact on water quality and community health.
- Qualifications: Strong customer service skills, attention to detail, and a clean driving license required.
- Other info: Participate in an out-of-hours roster and enjoy a supportive recruitment process.
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Every year, we carry out over 500,000 tests on water samples collected from treatment works, reservoirs, and customer properties to ensure high-quality drinking water.
- Collecting samples from various locations involves regular cold calling, requiring strong customer service skills. You will be responsible for testing the samples as requested, using equipment provided, including bottles, thermometers, etc.
- You will oversee the management of sampling records and equipment, ensuring compliance with UKAS and DWI standards.
- Plan your workload, deliver monitoring programs, and liaise with various teams for technical data, regulatory, and reactive work, following company protocols.
- Investigate supply issues, plan routes, and coordinate collection programs.
- Arrange appointments, sample customer complaints, and participate in events.
- Participate in an out-of-hours roster, including weekends, on a five-week rotation.
- Driving is a significant part of this role; comfort with driving large vans is essential.
What you should bring to the role
- Excellent customer service skills for visiting customers\’ homes.
- Confidence in cold calling residential and commercial properties.
- Organization and ability to work independently.
- Attention to detail for record-keeping.
- Knowledge of or openness to learning about the water industry.
- Strong communication skills, both written and oral, and computer literacy.
- Comfort with driving large vehicles in busy and remote areas.
- Clean driving license; efficient journey planning and route-finding skills.
What’s in it for you?
- Hourly pay rate: £14.03
- Location: Latton, Cirencester – GL7 5QF, with travel involved.
- Duration: 26 weeks
- Hours: 38 hours/week
Please note you will be on assignment at Thames Water via Pertemps
Who are we?
At Thames Water, our purpose is to deliver essential services to help communities and the planet thrive.
We are committed to managing water resources responsibly amidst climate challenges, ensuring reliable supply for all.
Working at Thames Water
We value diversity and inclusion, aiming to create a welcoming environment that reflects society and harnesses different skills and backgrounds. We encourage applications from everyone and support candidates throughout the recruitment process.
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Water Quality Technician employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Quality Technician
✨Tip Number 1
Familiarise yourself with the water quality testing process and UKAS/DWI standards. This knowledge will not only help you understand the role better but also demonstrate your commitment to the industry during interviews.
✨Tip Number 2
Practice your customer service skills by engaging in mock cold calling scenarios. This will boost your confidence and prepare you for the real interactions you'll have when visiting customers' homes.
✨Tip Number 3
Brush up on your organisational skills by creating a sample route plan. Being able to efficiently plan your workload and demonstrate this ability can set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by preparing to discuss how you would handle customer complaints or supply issues. Having clear examples ready can illustrate your problem-solving abilities effectively.
We think you need these skills to ace Water Quality Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Water Quality Technician. Highlight key skills such as customer service, organisation, and attention to detail in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles that involved customer interaction, record-keeping, or working in the water industry.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Thames Water
✨Showcase Your Customer Service Skills
Since the role involves visiting customers' homes and cold calling, it's crucial to demonstrate your excellent customer service skills. Prepare examples of how you've successfully interacted with customers in the past, especially in challenging situations.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities for managing sampling records and planning workloads. Be ready to discuss how you prioritise tasks and manage your time effectively, perhaps by sharing specific strategies or tools you use.
✨Highlight Your Attention to Detail
Attention to detail is key in this role, especially when it comes to record-keeping and compliance with standards. Prepare to explain how you ensure accuracy in your work and provide examples of how this has benefited previous projects or roles.
✨Be Prepared to Discuss Driving Experience
Driving large vans is a significant part of the job, so be prepared to talk about your driving experience. Highlight your comfort with navigating busy and remote areas, and mention any relevant journey planning skills you possess.
