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- Tasks: Support individuals with disabilities in finding and maintaining employment.
- Company: Join CSG, a leading provider of services to education and public sectors globally.
- Benefits: Enjoy 25 days holiday, flexible working, and a cycle to work scheme.
- Why this job: Make a real difference in people's lives while growing in a dynamic, inclusive environment.
- Qualifications: Strong communication skills and IT proficiency; experience with disadvantaged individuals is a plus.
- Other info: Enhanced DBS check required; we value diversity and encourage all backgrounds to apply.
The predicted salary is between 23600 - 31900 £ per year.
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Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.
Role: Employment Support Officer
Salary: £27,642pa
Location: Hybrid/Field-Based (Across Kent and Medway)
Why Join CSG?
CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 33 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG.
What You’ll Bring:
The Education People have an exciting opportunity for a self-motivated, driven and compassionate individual with a customer focused approach to work within the Supported Employment Service.
The Supported Employment Service is a service committed to supporting and enabling individuals with disabilities and disadvantages to successfully enter and sustain paid employment, apprenticeships and internships.
The successful candidate will need to be able to work flexibly, supporting the business need across Kent and Medway to meet students, clients, employers and attend and assist at meetings and events.
Due to the nature of work being carried out, an Enhanced DBS check (provided by the Company) will be carried out, please consider this before submitting your application.
What You’ll Achieve:
As Employment Support Officer you will:
- Provide one-to-one advice and support to individuals who are seeking employment and/or other opportunities and signpost them to other services where appropriate.
- Effectively assess individual needs, goals and milestones to ensure everyone accessing the service receives person-centred provision and develop action plans, monitoring individuals progress against those plans.
- Manage a significant caseload, understanding the skills, abilities, needs and vocational aspirations through use of a Vocational Profile and use this information to identify a good job match by assessing the skills required.
- Engage with prospective employers who will offer employment and other opportunities which match the skills, aspirations and needs of those using the service.
- Ensure jobs are evaluated and risk assessed, keeping up to date with safeguarding practices and procedures.
- Provide job coaching to assist individuals to perform their work responsibilities in such a way that fosters independence.
What we Offer:
- 25 days holiday (FTE)
- Cycle to work scheme
- Life assurance cover
- Access to Kent Rewards
- A culture of progression and development
- Flexible working arrangements
What We Require:
- Excellent communication skills both verbal and written.
- Proficient IT skills, particularly Microsoft Office packages
- Ideally some experience delivering support via the SEQF or IPS model.
- Experience of working with individuals disadvantaged in the labour market in an enabling role is desirable but not essential
- An understanding of the barriers individuals with a disability or disadvantage face in trying to access employment and the impact of social exclusion
- Proven experience of managing a significant caseload whilst maintaining customer service standards
About Commercial Services Group
Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.
CSG is committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified individuals of all backgrounds.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
About The Education People
The Education People excels in delivering essential services that significantly impact the lives of children. With a team of specialists in various educational fields, they take pride in offering expert-driven services including early years and childcare, equality and inclusion, school improvement and professional development, ensuring comprehensive support for educational institutions.
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Employment Support Officer employer: Commercial Services Group
Contact Detail:
Commercial Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employment Support Officer
✨Tip Number 1
Familiarise yourself with the Supported Employment Service and its mission. Understanding the specific challenges faced by individuals with disabilities or disadvantages will help you connect better with potential clients and demonstrate your commitment during interviews.
✨Tip Number 2
Network with professionals in the education and public sector fields, especially those involved in employment support. Attend relevant events or workshops to meet people who can provide insights into the role and potentially refer you to opportunities.
✨Tip Number 3
Showcase your understanding of person-centred approaches in your conversations. Be prepared to discuss how you would assess individual needs and create tailored action plans, as this is a key aspect of the Employment Support Officer role.
✨Tip Number 4
Research CSG's values and recent initiatives. Being able to speak about their growth and commitment to social value during your discussions will demonstrate your genuine interest in the organisation and align your goals with theirs.
We think you need these skills to ace Employment Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Employment Support Officer. Focus on your communication skills, IT proficiency, and any experience working with disadvantaged individuals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting individuals in their employment journey. Mention specific examples of how you've helped others in similar roles and express your understanding of the barriers faced by those with disabilities.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed caseloads or provided support services. If you have experience with the SEQF or IPS model, be sure to mention it as it is highly relevant to this position.
Showcase Your Understanding of Social Value: Demonstrate your awareness of social value and its importance in the context of employment support. Discuss how you can contribute to CSG's mission of providing excellent customer experiences while fostering an inclusive workplace.
How to prepare for a job interview at Commercial Services Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Employment Support Officer. Familiarise yourself with the Supported Employment Service and how it helps individuals with disabilities and disadvantages. This will show your genuine interest in the role.
✨Showcase Your Communication Skills
As excellent communication skills are crucial for this position, prepare to demonstrate your verbal and written abilities. Think of examples where you've effectively communicated with clients or colleagues, especially in challenging situations.
✨Highlight Relevant Experience
If you have experience working with disadvantaged individuals or managing a caseload, be ready to discuss it. Share specific examples that illustrate your ability to assess needs and provide tailored support, as this aligns with the job requirements.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about the team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and engagement with the position.
