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- Tasks: Lead and support the gaming team to create an exciting customer experience.
- Company: Join Grosvenor Casinos, a vibrant community hub for fun and entertainment.
- Benefits: Enjoy competitive pay, tips, holiday entitlement, and discounts at retailers.
- Why this job: Be part of a dynamic environment where your leadership shapes unforgettable gaming experiences.
- Qualifications: Experience in casino games and excellent customer service skills required.
- Other info: Flexible shifts in a 24/7 casino; must be 18+ and eligible to work in the UK.
The predicted salary is between 28000 - 42000 £ per year.
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it’s the ideal time to join us.
As a valued team member, you\’ll receive the following benefits:
- Hourly pay rate of £13.36
- Tips: Receive a share of uncapped tips
- Premium Pay Night Allowance: An additional £1 per hour after midnight
- Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
- Nest Pension Scheme: We contribute 3% to your pension.
- Life Insurance:Coverage provided for peace of mind
- Long Service Awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Uniform: We provide a free team uniform
- Retail Discount Scheme: Enjoy discounts and offers at selected retailers
- Employee Assistance Programme: Access to support and resources whenever you need them
- Food and Soft Drinks Discounts
- Discounts on high street brands
- Stable rotas 3 weeks in advance
- An exciting work environment never with a dull moment
- Best offering of Table Gaming in the North
- Mental Health and welfare support through AXA
- Free Meal for 2 in The Upper Deck Restaurant in your Birthday Month
Job Description
Grosvenor Casino,Blackpool FY4 1BB
As a Gaming Supervisor you’ll dive headfirst into the hustle and bustle of the gaming world. Your main goal being to excite and entertain all of our customers!
You’ll play a pivotal role in the success of any gaming operation, your primary responsibility will be to lead, support, and manage the gaming team to ensure that customers receive an unparalleled experience. This involves not only optimizing operational efficiency but also guaranteeing an adequate supply of gaming products at all times. By fostering a positive, dynamic work environment, you’ll motivate your team to perform at their best, ensuring smooth operations and high levels of customer satisfaction. Your leadership directly impacts the overall gaming experience, making it enjoyable and seamless for all.
You’ll serve as the gatekeeper of regulatory compliance, a vital aspect of the gaming sector, guaranteeing that all activities comply with legal standards and ethical principles. Additionally, you’ll manage the accurate upkeep of departmental records and documentation, crucial for smooth operations and compliance with regulations.
Ultimately, you’ll be the foundation of the gaming floor, creating an environment built on excitement, fun, fairness, and integrity.
Qualifications
- Experience in operating and inspecting Casino games
- Excellent customer service skills and the ability to deal with a range of demands and pressures.
- Hold a current PFL issued by the Gambling Commission
Additional Information
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
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Gaming Supervisor employer: Rank Group
Contact Detail:
Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gaming Supervisor
✨Tip Number 1
Familiarise yourself with the gaming regulations and compliance standards in the UK. Understanding these will not only help you in the interview but also demonstrate your commitment to maintaining a safe and fair gaming environment.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure situations. This will highlight your ability to motivate and support your team, which is crucial for the Gaming Supervisor role.
✨Tip Number 3
Engage with the gaming community online or at local events. Networking with industry professionals can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare to discuss your customer service philosophy. As a Gaming Supervisor, creating an enjoyable experience for customers is key, so be ready to share how you would handle various customer scenarios effectively.
We think you need these skills to ace Gaming Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Gaming Supervisor. Familiarise yourself with the gaming operations and customer service expectations outlined in the job description.
Tailor Your CV: Highlight relevant experience in your CV, especially any previous roles in gaming or customer service. Emphasise your leadership skills and ability to manage a team effectively, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the gaming industry and your commitment to providing excellent customer experiences. Mention specific examples from your past work that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Rank Group
✨Show Your Passion for Gaming
Make sure to express your enthusiasm for the gaming industry during the interview. Share any relevant experiences or stories that highlight your love for gaming and how it drives you to create an exciting atmosphere for customers.
✨Demonstrate Leadership Skills
As a Gaming Supervisor, you'll need to lead a team effectively. Prepare examples of past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive work environment.
✨Understand Regulatory Compliance
Familiarise yourself with the legal standards and ethical principles governing the gaming sector. Be ready to discuss how you would ensure compliance in your role, as this is a crucial aspect of the position.
✨Prepare for Customer Service Scenarios
Think about various customer service situations you might encounter on the gaming floor. Be prepared to discuss how you would handle difficult customers or high-pressure situations, showcasing your excellent customer service skills.
