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- Tasks: Deliver personalised gift advice and manage client orders during the festive season.
- Company: Join Fortnum & Mason, a renowned brand bringing Christmas cheer worldwide.
- Benefits: Enjoy a hybrid work model with flexible shifts and a supportive team environment.
- Why this job: Be part of a dynamic team creating memorable experiences for clients this Christmas.
- Qualifications: Sales experience, excellent communication skills, and tech-savvy are essential.
- Other info: This is a seasonal role from September to December, perfect for students!
The predicted salary is between 30000 - 42000 £ per year.
Christmas Concierge Gifting Account Executive
Join to apply for the Christmas Concierge Gifting Account Executive role at Fortnum & Mason.
Having brought the spirit of Christmas to even the most remote corners of the world, our Concierge team at Fortnum & Mason is proud to offer a truly personal touch in an increasingly impersonal world.
We are looking for dynamic, confident, and personable Concierge Gifting Executives to join our expert, sales-focused Gifting team. In this role, you’ll deliver exceptional service through personalised gift advice, smooth order handling, and outstanding account management—helping to create a truly memorable festive season for our business and VIP clients.
This seasonal role runs from October to December, with a combination of remote work and time at our Piccadilly head office. It’s a full-time position with 5 shifts spreads across the week. To be successful, you’ll need a quiet, professional home workspace with reliable high-speed internet, a passion for sales, and a strong drive to meet targets.
Responsibilities include managing your own clients throughout the fast-paced Christmas period, utilising multitasking skills as you are involved in the entire order process. This includes making proactive calls to existing and new clients, handling complex client queries, processing orders on our system, looking after and rectifying any delivery issues, and providing aftercare.
Responsibilities
- Deliver exceptional service through personalised gift advice, smooth order handling, and outstanding account management for business and VIP clients during the festive season.
- Manage your own client portfolio during the Christmas period, including proactive outreach, order processing, issue resolution, and aftercare.
Qualifications / Skills
- Sales and Customer Service experience
- Excellent Microsoft Office and technology skills
- Excellent communication skills, a resilient and can-do attitude
- Excellent time keeping and prioritisation
- Knowledge of tools and systems used would be preferential (specifically Zendesk and Microsoft D365)
- Build credibility with a wide range of audiences and work with integrity/confidentiality
- Hybrid role – ability to work independently is essential
- Department hours: Monday–Sunday 9am–7pm (shorter hours on weekends); rotas and shifts to be discussed; additional hours may be required during busy periods
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Seniority level
- Entry level
Employment type
- Contract
Job function
- Sales and General Business
Industries
- Retail and Hospitality
London, England, United Kingdom
Notes: This refined description retains core job information and removes extraneous postings and boilerplate not pertinent to the role. It uses proper headings and lists, avoids tables and
floods, and confines formatting to allowed tags.
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Christmas Concierge Gifting Account Executive employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Concierge Gifting Account Executive
✨Tip Number 1
Familiarise yourself with Fortnum & Mason's brand and values. Understanding their commitment to exceptional customer service and the festive spirit will help you align your approach during interviews and conversations with the team.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-play scenarios where you handle client queries or provide personalised gift advice, as this will demonstrate your readiness for the fast-paced environment of the Christmas Concierge team.
✨Tip Number 3
Showcase your multitasking abilities by preparing examples from past experiences where you've successfully managed multiple tasks or clients simultaneously. This will highlight your capability to thrive during the busy Christmas period.
✨Tip Number 4
If you have experience with tools like Zendesk or Microsoft D365, be ready to discuss how you've used them effectively in previous roles. If not, consider familiarising yourself with these platforms to show your willingness to learn and adapt.
We think you need these skills to ace Christmas Concierge Gifting Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales and customer service experience. Emphasise any roles where you managed client accounts or provided personalised service, as these are key for the Christmas Concierge Gifting Account Executive position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sales and your ability to create memorable experiences for clients. Mention specific examples of how you've successfully handled complex queries or managed client relationships in the past.
Showcase Your Tech Skills: Since knowledge of tools like Zendesk and Microsoft D365 is preferred, mention any experience you have with these systems or similar technologies. Highlight your proficiency in Microsoft Office as well, as this is essential for the role.
Demonstrate Your Communication Skills: Use clear and professional language throughout your application. Since excellent communication skills are crucial for this role, consider including a brief example of a time when your communication made a positive impact on a client or team.
How to prepare for a job interview at Fortnum & Mason
✨Show Your Passion for Sales
Make sure to express your enthusiasm for sales during the interview. Share specific examples of how you've successfully met targets in previous roles, as this will demonstrate your drive and commitment to achieving results.
✨Demonstrate Excellent Communication Skills
Since the role involves handling complex client queries, practice articulating your thoughts clearly and confidently. Prepare to discuss how you’ve effectively communicated with clients in the past, especially in challenging situations.
✨Highlight Your Multitasking Abilities
The Christmas period can be hectic, so be ready to discuss how you manage multiple tasks simultaneously. Provide examples of how you've juggled various responsibilities while maintaining high standards of service.
✨Familiarise Yourself with Relevant Tools
If you have experience with tools like Zendesk or Microsoft D365, make sure to mention it. If not, do a bit of research on these systems beforehand, as showing a willingness to learn can impress your interviewers.
