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For Companies At a Glance
- Tasks: Engage with customers, manage transactions, and run product tastings.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand.
- Benefits: Enjoy a competitive hourly rate, performance incentives, and generous staff discounts.
- Why this job: Be part of a fun team spreading happiness through chocolate in a growing company.
- Qualifications: No retail experience needed, just a passion for chocolate and great customer service.
- Other info: Flexible working options available to help balance work and life.
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.
We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for a passionate, enthusiastic and guest focused Sales Advisor to join our stores team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.
What You’ll be doing:
- Welcoming our customers and providing excellent service during their visit.
- Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
- You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
- Running tasting sessions and demonstrations of products.
- Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
- If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.
You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.
Our gift to you for going the extra mile every day…
- £12.54 – per hour (London stores – £13.59 per hour).
- Incentives based on performance
- 50% unlimited staff discount to treat yourself and your friends and family
- 70% discount off a stay in our Hotel in St Lucia
- We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
- A chance to work in an exciting, innovative and expanding company
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
About Us
We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories.
Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html
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Sales Advisor (12hr FTC) employer: Hotel Chocolat
Contact Detail:
Hotel Chocolat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor (12hr FTC)
✨Tip Number 1
Familiarise yourself with Hotel Chocolat's product range and their commitment to sustainability. This knowledge will not only help you engage with customers but also demonstrate your genuine interest in the brand during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. Focus on creating a warm and welcoming atmosphere, as this is key to delivering an amazing experience that aligns with Hotel Chocolat's values.
✨Tip Number 3
Consider visiting a Hotel Chocolat store before your interview. Observe how the staff interact with customers and take note of the store layout and product displays. This will give you valuable insights to discuss during your application process.
✨Tip Number 4
Show your enthusiasm for chocolate and the brand by sharing personal experiences or favourite products during your conversations. This passion can set you apart from other candidates and highlight your fit for the Sales Advisor role.
We think you need these skills to ace Sales Advisor (12hr FTC)
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and how it aligns with their goal of spreading happiness through their products.
Tailor Your CV: Emphasise any customer service experience or skills that demonstrate your ability to engage with guests warmly. Even if you lack retail experience, showcase transferable skills such as communication and teamwork.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the brand. Mention specific aspects of the job description that excite you, such as running tasting sessions or learning about sustainability.
Showcase Your Personality: Since the role requires a guest-focused approach, let your personality shine through in your application. Use a friendly tone and share any personal experiences related to chocolate or customer service that could make you stand out.
How to prepare for a job interview at Hotel Chocolat
✨Show Your Passion for Chocolate
Make sure to express your enthusiasm for chocolate and the brand during the interview. Share any personal experiences or favourite products from Hotel Chocolat to demonstrate your genuine interest.
✨Understand the Product Range
Familiarise yourself with Hotel Chocolat's product offerings, including their unique items like the Velvetiser. Being knowledgeable about their products will help you engage with customers effectively and show that you're ready to be a brand ambassador.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past, even if it's not in a retail setting. Highlight your ability to create a warm and welcoming atmosphere for guests, as this is crucial for the Sales Advisor role.
✨Be Ready for Practical Scenarios
Expect to discuss how you would handle specific situations, such as managing queues or dealing with customer feedback. Think through these scenarios beforehand so you can showcase your problem-solving skills and adaptability.
