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- Tasks: Engage visitors and share stories about our incredible collection and exhibitions.
- Company: Join The Fitzwilliam Museum, a prestigious cultural hub at the University of Cambridge.
- Benefits: Enjoy flexible hours, generous holidays, an attractive pension, and exclusive shopping discounts.
- Why this job: Be part of a vibrant team that values inclusivity and delivers unforgettable experiences.
- Qualifications: Must have excellent customer service skills and the ability to connect with diverse audiences.
- Other info: Successful candidates will undergo a basic disclosure check and security clearance.
As the principal museum of the University of Cambridge and the largest cultural venue in the region, The Fitzwilliam Museum acts as a crucial bridge between the University, the City and the rest of the world, and has an international reputation for extraordinary research, world class exhibitions, award-winning public programmes and significant collections spanning many cultures and centuries. The Fitzwilliam Museum collection comprises 500,000 objects, displayed in galleries or housed in storage. The Hamilton Kerr Institute (HKI) is one of the world\’s leading centres for teaching and research in conservation and heritage science.
The Fitzwilliam Museum has an international reputation for excellence in research, exhibitions, education programming and public engagement, all built around its outstanding collection. As the principal museum of the University of Cambridge and the largest cultural venue in the region, welcoming between 350,000 and 500,000 visitors a year, it fulfils its function as a crucial bridge between the University, the city and the rest of the world.
Founded in 1816 by the bequest of Richard, 7th Viscount Fitzwilliam, the Museum\’s historic and modern buildings house over half a million works of art and material culture, spanning centuries and cultures, The Museum\’s painting conservation centre, the Hamilton Kerr Institute (HKI) is one of the world\’s leading institutions for teaching and research in this area.
Today, the Fitzwilliam is one of the world\’s leading university museums, committed to collaborative, inclusive and innovative practice, acting as a bridge between the University and its communities. With over 200 staff and 100 volunteers, the Fitzwilliam is part of the University of Cambridge Museums (UCM) consortium, which brings together all eight University of Cambridge museums and the Botanic Garden.
As a visitor experience host at the Fitzwilliam Museum, you will strive to deliver a world-class visitor experience by engaging fully with our guests and telling the stories of our collection and exhibitions in line with the Museum\’s mission, strategic framework, priorities and plan. As well as delivering exceptional customer service you will also be responsible for the safety of our visitors and collection, adhering to all standard operating procedures and emergency plans. You will champion the museum and our visitors at all times and personify the principles of our Visitor Experience charter.
You will provide a world-class visitor experience to all our guests and to embody the core values of The Fitzwilliam Museum: we are inclusive, thoughtful, distinctive, welcoming, rigorous, challenging, unexpected, uplifting and entertaining.
We are seeking someone who has extensive track record of excellent customer experience. The role holder will be someone with excellent interpersonal skills and have a high degree of tact and diplomacy and maintain strong working relationships with a diverse range of people.
In return we offer an encouraging and supportive environment, an attractive pension scheme, generous holiday allowance and many employee benefits such as a shopping discounts scheme.
Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.
Click the \’Apply\’ button below to register an account with our recruitment system (if you have not already) and apply online.
Closing date for applications: 27th July 2025
Interviews for the role will be held: 13th August 2025
Please quote reference DA46591 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
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Visitor Experience Host (Part Time) employer: University of Cambridge
Contact Detail:
University of Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Host (Part Time)
✨Tip Number 1
Familiarise yourself with The Fitzwilliam Museum's collection and exhibitions. Understanding the stories behind the artworks will help you engage more effectively with visitors and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This will highlight your ability to maintain a positive visitor experience, even under pressure.
✨Tip Number 3
Network with current or former staff members at The Fitzwilliam Museum. They can provide valuable insights into the museum's culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Demonstrate your commitment to inclusivity and diversity in your interactions. The museum values these principles, so showing that you embody them will make you a strong candidate for the Visitor Experience Host role.
We think you need these skills to ace Visitor Experience Host (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Visitor Experience Host. Highlight your relevant experience in customer service and interpersonal skills in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the museum's core values. Emphasise your track record in delivering excellent customer experiences and any relevant roles you've held in similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for museums and visitor engagement. Mention specific examples of how you have provided exceptional service and how you embody the principles of inclusivity and thoughtfulness.
Follow Application Instructions: Ensure you follow all application instructions carefully, including quoting the reference number DA46591 in your application. Double-check that all documents are complete and submitted before the closing date.
How to prepare for a job interview at University of Cambridge
✨Know the Museum's Mission
Familiarise yourself with The Fitzwilliam Museum's mission and values. Understanding their commitment to inclusivity, engagement, and excellence will help you align your answers with their core principles during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent customer service skills. Be ready to discuss how you've handled difficult situations or provided exceptional experiences for guests.
✨Engage with the Collection
Take some time to learn about the museum's collection and exhibitions. Being able to discuss specific pieces or themes will demonstrate your enthusiasm and knowledge, making you a more compelling candidate.
✨Emphasise Interpersonal Skills
Since the role requires strong interpersonal skills, think of instances where you've successfully built relationships with diverse groups. Highlight your ability to communicate effectively and work collaboratively with others.
