Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help retail clients with technical issues over the phone and ensure smooth operations.
- Company: Join Ascendant Recruitment, a leading agency in Milton Keynes and Northampton.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for skill development.
- Why this job: Be part of a supportive team where your problem-solving skills make a real impact.
- Qualifications: Strong communication skills; tech interest; customer service experience is a plus but not required.
- Other info: Flexible shifts with weekends off and training provided for all new hires.
The predicted salary is between 24000 - 26000 £ per year.
Customer Service Advisor – Technical Support
Wellingborough, Hybrid
£24,000 to £26,000 (DOE)
Full Time, Permanent
Do you enjoy problem-solving and providing excellent customer service? Are you technically minded and confident in communicating over the phone? If so, we have the perfect role for you!
We\’re working with a forward-thinking client who is looking for a Customer Service Advisor to join their friendly support team. In this hybrid role, you\’ll be the first point of contact for retail clients needing help with their EPOS systems and card terminals, helping to diagnose and resolve technical issues over the phone.
Customer Service Advisor – What You\’ll Be Doing:
- Handling inbound calls from retail clients with technical support needs.
- Using structured diagnostic scripts to identify issues with EPOS systems and hand-held terminals.
- Deciding whether to resolve the issue remotely or arrange a replacement device.
- Ordering stock and coordinating deliveries on behalf of clients.
- Assisting with queries between retailers and their banking providers.
- Working closely with internal departments to ensure a seamless customer experience.
Customer Service Advisor Working Hours:
You\’ll work 37.5 hours per week across rotating shifts to support retailers effectively:
Weeks 1-7: Between 8am – 6pm (office-based)
Week 8: 3pm – 11pm (remote/home-based)
Alternate weekends: Work one day (Saturday or Sunday), with two full weekends off per month.
Customer Service Advisor – What We\’re Looking For:
- Strong communication skills and a customer-first mindset.
- An interest in technology and troubleshooting hardware/software issues.
- Ability to stay calm under pressure and think on your feet.
- Previous experience in a customer service, help desk, or technical support role is an advantage, but not essential-training is provided!
Benefits – Why You\’ll Love It Here:
- Supportive and collaborative team culture
- Opportunity to develop technical skills in a growing industry
- Hybrid working and work-life balance built into the rota
- Competitive salary and progression opportunities
Ready to start a new chapter in a role where your problem-solving skills truly make a difference?
Apply now and be part of a company that values both its customers and its team.
Ascendant Recruitment is one of Milton Keynes and Northampton\’s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit
Customer Service Advisor employer: Ascendant Recruitment
Contact Detail:
Ascendant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common EPOS systems and card terminals. Understanding the basics of these technologies will not only boost your confidence during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock phone calls. This will help you articulate your thoughts clearly and respond effectively to customer queries, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Research the company culture and values of Ascendant Recruitment. Tailoring your conversation to reflect their ethos during the interview can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've handled challenging customer service situations in the past. Being able to share specific experiences will showcase your problem-solving abilities and customer-first mindset.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the technical aspects of EPOS systems and the importance of customer service in this role.
Tailor Your CV: Highlight relevant experience in customer service or technical support on your CV. Use specific examples that demonstrate your problem-solving skills and ability to communicate effectively with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in technology and how your skills align with the job requirements, particularly your ability to stay calm under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ascendant Recruitment
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common customer service scenarios to show how you would handle calls effectively.
✨Highlight Your Problem-Solving Abilities
This role requires quick thinking and troubleshooting skills. Prepare examples from past experiences where you've successfully resolved issues, especially in a technical context. This will illustrate your capability to handle the challenges of the job.
✨Familiarise Yourself with EPOS Systems
Since you'll be dealing with EPOS systems and card terminals, having a basic understanding of these technologies can set you apart. Research common issues and solutions related to these systems to show your proactive approach and interest in the role.
✨Demonstrate a Customer-First Mindset
The company values a customer-first approach, so be prepared to discuss how you prioritise customer satisfaction. Share specific examples of how you've gone above and beyond for customers in previous roles, even if they are not directly related to technical support.
