At a Glance
- Tasks: Lead a team to drive sales and deliver exceptional customer experiences.
- Company: Join The Body Shop, a pioneer in ethical beauty since 1976.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive work culture.
- Why this job: Be part of a brand that champions social impact and empowers individuals.
- Qualifications: Experience in customer service and a passion for beauty are essential.
- Other info: This role requires a willingness to adapt and embrace new ideas.
The predicted salary is between 28800 - 43200 £ per year.
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Team Leader – Full Time, Stratford-upon-Avon
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Client:
The Body Shop International Limited
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c506385ef70c
Job Views:
5
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through supervision and coaching of customer consultants, both in the presence and absence of store management. Demonstrate that as an individual and as a team member, you consistently deliver an exceptional customer experience while ensuring adherence to company procedures & policies related to brand protection and safeguarding company assets. Uphold the values and vision of The Body Shop.
More about the role
Customer Experience – As a Team Leader, you will demonstrate the ability to work independently with minimal direction. You will act with a sense of urgency and effectively handle customer concerns, sharing feedback with store management as appropriate. You will support store operations, including maintaining store layout and inventory management, and coach Customer Consultants to achieve high customer service standards. You will be a passionate ambassador for The Body Shop campaigns.
Delivery – You will understand sales trends, use storytelling about products to enhance customer experience, and manage change effectively. You should be able to operate multiple systems, meet sales and performance targets, and assist in recruiting the right team. You will perform opening and closing procedures according to operational standards, including completing audit documentation. Strong relationship skills and confidence in coordinating between customers, team members, and management are essential.
Teamwork and People Management – Our people are at the heart of everything we do. As a Team Leader, you should be a team player, supportive of change and new ideas. You will assist with training new staff and be a flexible, responsible role model capable of attracting and retaining staff who reflect the brand.
What we look for
- Experience in customer service, with a genuine passion for beauty and the retail industry
- Effective communication and listening skills, along with operational competence
- Strong interpersonal skills to build rapport and provide solutions
- A positive mindset and willingness to develop
- Ability to multitask, manage time effectively, and work flexible hours
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Team Leader - Full Time employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Full Time
✨Tip Number 1
Familiarise yourself with The Body Shop's values and campaigns. Understanding their commitment to ethical beauty and social activism will help you align your responses during interviews, showcasing your passion for the brand.
✨Tip Number 2
Prepare examples of how you've successfully led a team or improved customer service in previous roles. Highlighting your leadership skills and ability to enhance customer experiences will make you stand out as a candidate.
✨Tip Number 3
Demonstrate your knowledge of sales trends and customer engagement strategies. Being able to discuss how you can drive sales and create memorable customer interactions will show that you're ready to take on the Team Leader role.
✨Tip Number 4
Network with current or former employees of The Body Shop. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach and demonstrate your fit for the team.
We think you need these skills to ace Team Leader - Full Time
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand The Body Shop's mission and values. Highlight your alignment with their commitment to ethical beauty and social responsibility in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to drive sales and enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Discuss how your skills and experiences make you a perfect fit for the Team Leader role, and mention any relevant achievements.
Prepare for Potential Questions: Think about potential interview questions related to customer service, teamwork, and handling challenges. Prepare thoughtful responses that reflect your experience and understanding of the role.
How to prepare for a job interview at The Body Shop International Limited
✨Show Your Passion for Beauty
Make sure to express your genuine interest in the beauty and retail industry during the interview. Share any personal experiences or stories that highlight your passion for ethical beauty, as this aligns with The Body Shop's values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've handled customer concerns in the past. Highlight your ability to provide exceptional customer experiences and how you can coach others to do the same, as this is a key part of the Team Leader role.
✨Emphasise Teamwork and Leadership
Be ready to discuss your experience in leading teams and supporting colleagues. Showcase your interpersonal skills and how you've successfully trained or mentored others, as teamwork is essential at The Body Shop.
✨Understand Sales Trends and Storytelling
Familiarise yourself with current sales trends in the beauty industry and be prepared to discuss how you would use storytelling to enhance customer experiences. This will demonstrate your operational competence and understanding of the brand's mission.