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- Tasks: Join us as a Mobile EV Technician, servicing and diagnosing electric vehicles on the go.
- Company: IN'n'OUT Autocentres is a trusted name in vehicle servicing with 30 locations nationwide.
- Benefits: Enjoy perks like a company pension, cycle to work scheme, employee discounts, and free parking.
- Why this job: Be part of a customer-focused team that values excellence and offers ongoing training opportunities.
- Qualifications: You need a Level 3 qualification in Vehicle Maintenance and a full UK Driving Licence.
- Other info: Flexibility to travel and work longer hours is essential; must be comfortable attending trade shows.
The predicted salary is between 24000 - 40000 £ per year.
Overview
Location: Vista Park, Telford Way, Telford Way Industrial Estate
Employer: In’N’Out Autocentres
In’N’Out Autocentres are experts in vehicle servicing, MOTs & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader. Our customers are central to everything we do; we strive to exceed expectations with quality, value, convenience and exceptional customer care. Your customer relations skills will be vital to our offering, ensuring we delight customers while building long-term relationships based on trust and integrity.
We are seeking a skilled and motivated Mobile EV Technician. The successful candidate will deliver support, diagnostics, and servicing to customers’ vehicles, as well as remote assistance to other technicians within the group. This is a mobile role based in Northamptonshire, with the vehicle stored overnight at either Northampton or Kettering.
While field-based, you will also work as part of the Autocentres service team from time to time to provide support to service and repair teams, ensuring customer satisfaction and multifunctional support.
Customer excellence is a priority for IN’n’OUT Autocentres Ltd; all colleagues are expected to contribute to this ethos through excellent communication and high presentation at all times.
EV Technician Responsibilities
- To service all makes and models of EVs to a high standard efficiently.
- Identify customer service and repair needs, confidently explaining pricing and processes when appropriate.
- Carry out accurate diagnostics, fault finding, and technical support using Autel and other diagnostic tools.
- Provide remote technical assistance to other technicians, using written and verbal communication.
- Quality check all work undertaken and seek advice/support when required.
- Undertake necessary fast-fit repairs as directed or required.
- Communicate regularly with feedback to the Mobile EV Master Technician Manager to ensure deadlines are met and customers are satisfied.
- Work in a safe and clean environment and be responsible for H&S.
- Collaborate with field teams to support in complaint resolution, including working on Non-EV tasks as dictated by business needs.
General
- Comfortable working in outdoor conditions, at customer or centre locations, and across various weather conditions.
- Operate independently and work remotely or alone with confidence and self-sufficiency.
- Be flexible to travel outside normal hours and across the UK network, depending on business needs.
- Undertake other reasonable tasks as requested by management.
- Comfortable attending trade shows to promote the business including our garage services and mobile offerings to both retail and business customers.
Requirements
Essential
- Minimum Level 3 Qualification in Vehicle Maintenance and Repair (Light Vehicle or equivalent).
- Strong diagnostic experience, ideally with hands-on experience using Autel diagnostic equipment.
- A full UK Driving Licence (clean or with minimal endorsements).
- Excellent communication skills – both written and verbal – for effective remote and in-person support.
- Ability to work independently and self-motivated, with strong organisational and time management skills.
- Flexible and willing to travel and work longer days when required.
- Must live within a commutable distance to Northampton or Kettering, where the mobile van must be stored overnight.
- A strong level of numeracy and sales experience is essential to the role, including pricing work accurately and upselling additional services.
Desirable
- Current EV-specific qualifications (e.g. IMI Level 2/3 in EV & Hybrid Systems).
- Willingness to attend TESLA EV training as part of ongoing development.
Benefits
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
Company Values
We provide fixed prices, clear explanations, and great service, underpinned by a 100% customer satisfaction promise and a goal of getting you back on the road quickly and safely.
100% Commitment to Customer Service: Our staff and national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.
Manufacturer approved parts: We use parts that match or exceed original manufacturer specifications; all parts are guaranteed and do not affect the vehicle’s manufacturer warranty.
Trained and Qualified Technicians: Our workshop technicians are trained to the highest standards, many from big brand main dealers, who treat your car with care.
We are a Which? Trusted Trader and proud of it: We are regularly audited by Which? to maintain high standards of openness and honesty with customers, with complaints procedures that may be escalated through Which?.
Additional Information
Wi‑Fi, coffee, and comfortable waiting areas are provided. Our client waiting lounges feature high-speed Wi-Fi, beverages, and facilities for families. IN’n’OUT Autocentres has a high repeat customer rate and strong Trustpilot rating, with a commitment to not carry out any additional work without authorisation.
Required Criteria: Level 3 in Light Vehicle Maintenance & Repair; Automotive service 2 years (minimum); Full UK Driving Licence.
Desired Criteria: IMI Level 2/3 in EV & Hybrid Systems.
Closing Date: Tuesday 30th September, 2025
Contract Type: full-time
Salary: Up to £40,000 per year
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Mobile EV Technician employer: IN'n'OUT Autocentres
Contact Detail:
IN'n'OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile EV Technician
✨Tip Number 1
Familiarise yourself with the latest EV technologies and diagnostic tools, especially Autel equipment. This will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Practice your communication skills, as you'll need to explain technical issues clearly to customers. Role-playing scenarios with friends or family can help you articulate your thoughts and improve your customer interaction skills.
✨Tip Number 3
Network with other professionals in the EV sector. Attend trade shows or local automotive events to meet potential colleagues and learn more about the industry. This can provide valuable insights and may even lead to job referrals.
✨Tip Number 4
Be prepared to discuss your experience with customer service and how you've handled challenging situations in the past. Highlighting your interpersonal skills will show that you understand the importance of customer satisfaction in this role.
We think you need these skills to ace Mobile EV Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Level 3 qualification in Vehicle Maintenance and Repair, as well as any relevant experience with EVs. Emphasise your diagnostic skills and familiarity with Autel equipment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your commitment to delivering high-quality work. Mention specific examples of how you've exceeded customer expectations in previous roles.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively, both in writing and verbally, especially in technical contexts.
Highlight Flexibility and Independence: Discuss your ability to work independently and manage your time effectively. Mention any experiences where you had to adapt to changing circumstances or travel for work, as this is important for the mobile aspect of the role.
How to prepare for a job interview at IN'n'OUT Autocentres
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with EVs and diagnostic tools like Autel. Bring examples of past work or challenges you've overcome, as this will demonstrate your technical competence and problem-solving abilities.
✨Emphasise Customer Service Experience
Since customer satisfaction is a priority for IN'n'OUT Autocentres, highlight your interpersonal skills and any previous roles where you excelled in customer service. Share specific instances where you went above and beyond to help a customer.
✨Demonstrate Flexibility and Independence
As this role requires working independently and travelling, be ready to discuss how you manage your time and adapt to changing situations. Provide examples of how you've successfully worked alone or handled unexpected challenges in the past.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the company culture. This not only demonstrates your enthusiasm but also helps you assess if the company aligns with your values and career goals.
