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- Tasks: Support clients in managing their housing and finances while ensuring a safe environment.
- Company: Join Two Saints, a dedicated organisation helping those at risk of homelessness.
- Benefits: Enjoy flexible shifts, training opportunities, and the chance to make a real impact.
- Why this job: Make a difference in people's lives while working in a supportive and compassionate team.
- Qualifications: Clear English communication skills and basic IT knowledge are essential; experience is a plus.
- Other info: This role requires weekend work and an Enhanced DBS check.
The predicted salary is between 24000 - 36000 £ per year.
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Housing Management Assistant, Southampton
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Client:
TWO SAINTS
Location:
Southampton, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
a99a4a5fbc48
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Full Time – 42hrs
3 on 3 off – 12hr Shifts – 07:45 – 20:15
Must be physically able to manage practical tasks
General knowledge of health and safety, compliance, repairs helpful
Although not a support worker role, will be interacting with and offering some support to clients so awareness and compassion of substance misuse, homelessness, mental health etc useful
Patrick House provides supported accommodation to adults who are at risk of homelessness with complex and high-level support needs, we manage the building to ensure the clients and building is safe. We also provide support to clients so they can maintain their tenancies.
If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!
JOB PURPOSE
To be part of a team that supports our clients, keeping them safe and helping them achieve their goals.
MAIN RESPONSIBILITIES
- To assist with engaging and supporting clients so they have a clear understanding of their rent accounts, their obligations in paying rent and service charges as well as the consequences of getting into arrears
- To assist with client activities to help them with managing their finances, paying rent, managing arrears and accessing benefits
- To engage with local authorities and other agencies, creating and maintaining constructive working relationships to work together to minimise the need for eviction due to non-payment of charges
- To maintain a proactive approach in preventing clients from accruing debts from the day they move in
- To support the housing management team to turn around void rooms
- To work in partnership and promote positive relationships with stakeholders
- To support clients in trauma informed and psychologically informed ways
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
- To provide basic first aid assistance until help arrives (full training is provided)
- To work confidently and efficiently when lone working
- To maintain accurate records on our client management system and ensure these are stored in line with GDPR
- To maintain confidentiality
- To represent the organisation in a professional manner
- To carry out any other reasonable duties required in the interest of the organisation
ROLE REQUIREMENTS
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
- This role may require you to work with clients on a one-to-one basis
- This role will require you to work weekends and bank holidays
- This role may require you to lone work
DESIRABLE CRITERIA
- Experience in similar sectors
- Experience in customer service roles
- Knowledge of safeguarding practice
ESSENTIAL CRITERIA
- Clear verbal and written English
- Basic knowledge of Microsoft Outlook, Excel and Word
- Polite and assertive manner
- Ability to self-motivate as you will work on your own
- Collaborate well in a team
- Ability to respond calmly in a crisis
- Have an interest and genuine concern for homelessness and related issues
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Housing Management Assistant employer: Two Saints
Contact Detail:
Two Saints Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Management Assistant
✨Tip Number 1
Familiarise yourself with the local housing issues in Southampton. Understanding the specific challenges faced by the community will help you connect better with clients and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums related to housing management and support services. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by reflecting on your experiences with customer service and teamwork. Be ready to share examples of how you've handled challenging situations, especially those involving vulnerable individuals.
✨Tip Number 4
Showcase your understanding of health and safety regulations relevant to housing management. Being knowledgeable about these practices will highlight your readiness to maintain a safe environment for clients and staff.
We think you need these skills to ace Housing Management Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Management Assistant position. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect relevant experience in housing management, customer service, or support roles. Emphasise any experience you have with vulnerable populations or knowledge of safeguarding practices.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others, particularly those at risk of homelessness. Mention specific examples of how your skills can contribute to the team and the clients' well-being.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Two Saints
✨Show Your Compassion
This role involves interacting with clients who may be facing challenging circumstances. Be prepared to discuss your understanding of issues like homelessness and mental health, and share any relevant experiences that demonstrate your compassion and empathy.
✨Demonstrate Your Knowledge of Health and Safety
Since the position requires a general knowledge of health and safety, be ready to talk about any previous experience you have in this area. Highlight your understanding of compliance and how it relates to maintaining a safe environment for clients.
✨Prepare for Practical Scenarios
Given that the job involves practical tasks, think about examples from your past where you've successfully managed similar responsibilities. This could include anything from handling emergencies to managing client activities.
✨Emphasise Teamwork and Communication Skills
The role requires collaboration with local authorities and other agencies. Be sure to highlight your ability to work well in a team and communicate effectively, especially in high-pressure situations.
