Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients in managing their housing and finances while ensuring a safe environment.
- Company: Join Two Saints, a dedicated organisation helping those at risk of homelessness.
- Benefits: Enjoy flexible shifts, training opportunities, and the chance to make a real impact.
- Why this job: Make a difference in people's lives while working in a supportive and compassionate team.
- Qualifications: Clear English communication skills and basic IT knowledge are essential; experience is a plus.
- Other info: This role requires weekend work and an Enhanced DBS check.
The predicted salary is between 24000 - 36000 £ per year.
This is a Permanent , Full Time vacancy that will close in 18 days at 23:59 BST .
The Vacancy
Full Time – 42hrs
3 on 3 off – 12hr Shifts – 07:45 – 20:15
Must be physically able to manage practical tasks
General knowledge of health and safety, compliance, repairs helpful
Although not a support worker role, will be interacting with and offering some support to clients so awareness and compassion of substance misuse, homelessness, mental health etc useful
Patrick House provides supported accommodation to adults who are at risk of homelessness with complex and high-level support needs, we manage the building to ensure the clients and building is safe. We also provide support to clients so they can maintain their tenancies.
If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!
JOB PURPOSE
To be part of a team that supports our clients, keeping them safe and helping them achieve their goals.
MAIN RESPONSIBILITIES
- To assist with engaging and supporting clients so they have a clear understanding of their rent accounts, their obligations in paying rent and service charges as well as the consequences of getting into arrears
- To assist with client activities to help them with managing their finances, paying rent, managing arrears and accessing benefits
- To engage with local authorities and other agencies, creating and maintaining constructive working relationships to work together to minimise the need for eviction due to non-payment of charges
- To maintain a proactive approach in preventing clients from accruing debts from the day they move in
- To support the housing management team to turn around void rooms
- To work in partnership and promote positive relationships with stakeholders
- To support clients in trauma informed and psychologically informed ways
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
- To provide basic first aid assistance until help arrives (full training is provided)
- To work confidently and efficiently when lone working
- To maintain accurate records on our client management system and ensure these are stored in line with GDPR
- To maintain confidentiality
- To represent the organisation in a professional manner
- To carry out any other reasonable duties required in the interest of the organisation
ROLE REQUIREMENTS
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
- This role may require you to work with clients on a one-to-one basis
- This role will require you to work weekends and bank holidays
- This role may require you to lone work
DESIRABLE CRITERIA
- Experience in similar sectors
- Experience in customer service roles
- Knowledge of safeguarding practice
ESSENTIAL CRITERIA
- Clear verbal and written English
- Basic knowledge of Microsoft Outlook, Excel and Word
- Polite and assertive manner
- Ability to self-motivate as you will work on your own
- Collaborate well in a team
- Ability to respond calmly in a crisis
- Have an interest and genuine concern for homelessness and related issues
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
About Us
We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.
We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.
We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.
We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.
We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.
Sorry – this vacancy is no longer available. Your email address (required)
Alternatively, please sign in with…
Published
Published
13 days ago
Closing
Closing
in 18 days
{Expiry}
Already Applied
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Two SaintsPrivacy Statement
The following explains how we Two Saints (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) Two Saints is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
- Name, address, email, telephone number
- CV (if applicable)
- Equal opportunities monitoring information (defined as special categories data) – this information is purely for statistical analysis and monitoring purposes
- Answers to application questions
- Any other information you wish to provide in support of your application
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
- Will be held on our computer systems and may be downloaded by us
- Will be used to deal with your application
- Will be made available to us and our processors
- Will be used for communication with you regarding the vacancy
- Will be used to satisfy legal requirements
- Will be used for statistical analysis
- Will be held and may be used to contact you about other vacancies
We will store your application data for 12 months after the vacancy has closed. After this period, it will be fully anonymised.
We use some automated screening tools as part of this application process. The answers you provide to one or more of the questions (excluding any special categories/equal opportunity questions) may result in your application being automatically declined. This technology is used to help us manage the high volume of applications we receive and can assure applicants the same outcome would occur if we manually reviewed your application. The reason for the decline will be made available to you in your candidate account.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
- the right of erasure or to be forgotten
- the right to rectification if information is inaccurate or out of date
- the right of data portability (to obtain and reuse your personal data)
- the right to object to networx and the controller and processors handling of your personal data
- the right to withdraw your consent with regards to the handling of your personal data
- you have the right to ask for a copy of the information we hold about you (Subject Access Request – S.A.R)
- You have the right to lodge a complaint with a supervisory authority – the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
Two Saintscan exercise the right to update this policy as and when required.
Social Login
To continue creating your account, please read the privacy policy and tick the box below
To complete creating your profile with , please read and agree with the privacy policy.
The email used for your profile is not a valid company domain name. In order tocontinue to create your profile with you will need to select a profile which uses a company authorised email address.
Strictly Necessary
Name
NTX_Cookie_Preferences_Live
Duration
6 Months
Description
Performance / Analytics
Name
_ga
Duration
2 Years
Description
Name
_gat
Duration
Description
Name
_gid
Duration
1 Day
Description
Name
NetworxTracking_AdvertClick
Duration
90 Days
Description
Used for tracking if the candidate has already clicked the advert – used for analytics
Name
NetworxTracking_AdvertLoad
Duration
90 Days
Description
Used for tracking if the candidate has already loaded the advert – used for analytics
Name
ApplicationIntroductionID
Duration
90 Days
Description
Check to see if the candidate has already read the introduction for the Application
Name
Duration
30 Days
Description
Store any jobs the candidate has flagged as a favourite
Name
Duration
30 Days
Description
Stores the candidates Job Alert Criteria
Name
JobSearchCriteria
Duration
30 Days
Description
Store the last search performed by the candidate
Share Vacancy
Click on any of the buttons below to share this page!
#J-18808-Ljbffr
Housing Management Assistant employer: Two Saints
Contact Detail:
Two Saints Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Management Assistant
✨Tip Number 1
Familiarise yourself with the local housing issues in Southampton. Understanding the specific challenges faced by the community will help you connect better with clients and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums related to housing management and support services. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by reflecting on your experiences with customer service and teamwork. Be ready to share examples of how you've handled challenging situations, especially those involving vulnerable individuals.
✨Tip Number 4
Showcase your understanding of health and safety regulations relevant to housing management. Being knowledgeable about these practices will highlight your readiness to maintain a safe environment for clients and staff.
We think you need these skills to ace Housing Management Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Management Assistant position. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect relevant experience in housing management, customer service, or support roles. Emphasise any experience you have with vulnerable populations or knowledge of safeguarding practices.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others, particularly those at risk of homelessness. Mention specific examples of how your skills can contribute to the team and the clients' well-being.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Two Saints
✨Show Your Compassion
This role involves interacting with clients who may be facing challenging circumstances. Be prepared to discuss your understanding of issues like homelessness and mental health, and share any relevant experiences that demonstrate your compassion and empathy.
✨Demonstrate Your Knowledge of Health and Safety
Since the position requires a general knowledge of health and safety, be ready to talk about any previous experience you have in this area. Highlight your understanding of compliance and how it relates to maintaining a safe environment for clients.
✨Prepare for Practical Scenarios
Given that the job involves practical tasks, think about examples from your past where you've successfully managed similar responsibilities. This could include anything from handling emergencies to managing client activities.
✨Emphasise Teamwork and Communication Skills
The role requires collaboration with local authorities and other agencies. Be sure to highlight your ability to work well in a team and communicate effectively, especially in high-pressure situations.
