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For Companies At a Glance
- Tasks: Lead and develop teams while enhancing customer service and driving store performance.
- Company: Join Walmart, a leader in retail committed to community impact and employee growth.
- Benefits: Enjoy competitive pay, bonuses, health benefits, 401(k), and education programs.
- Why this job: Be part of a dynamic team that values diversity and continuous improvement.
- Qualifications: Requires 2 years of college or relevant retail and supervisory experience.
- Other info: Position located in Southport, NC with opportunities for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
Position Summary
Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved.
Responsibilities
- Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses.
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset in the workplace.
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs.
Benefits
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Minimum Qualifications
2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
Preferred Qualifications
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Primary Location
1675 N Howe St, Southport, NC 28461-8151, United States of America
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Coach/Ops Mgr Trainee employer: Walmart
Contact Detail:
Walmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coach/Ops Mgr Trainee
✨Tip Number 1
Familiarise yourself with the One Best Way (OBW) service model. Understanding this model will help you demonstrate exceptional customer service standards, which is a key aspect of the Coach/Ops Mgr Trainee role.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you've successfully led a team or managed projects. Highlighting your ability to develop and motivate others will resonate well with the hiring managers.
✨Tip Number 3
Prepare to discuss how you would handle change management within a retail environment. Being able to articulate your approach to introducing and leading company changes will demonstrate your readiness for this position.
✨Tip Number 4
Research the financial aspects of retail management, such as P&L statements and budgeting. Being knowledgeable in these areas will show that you're prepared to drive financial performance and sales in the designated store area.
We think you need these skills to ace Coach/Ops Mgr Trainee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and supervisory roles. Emphasise any leadership positions you've held and specific achievements that demonstrate your ability to develop teams and drive performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team development. Mention how your values align with the company's mission and provide examples of how you've successfully led teams or improved processes in previous roles.
Showcase Relevant Skills: Highlight skills that are crucial for the role, such as communication, problem-solving, and adaptability. Use specific examples from your past experiences to illustrate how you've applied these skills effectively.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for the Coach/Ops Mgr Trainee position.
How to prepare for a job interview at Walmart
✨Showcase Your Leadership Skills
As a Coach/Ops Mgr Trainee, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your teaching and mentoring experiences. Highlight any specific instances where you improved team performance or resolved conflicts.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators such as P&L statements and sales forecasts. Be ready to discuss how you would use these metrics to drive financial performance and improve store operations. This shows that you are data-driven and understand the business side of retail.
✨Emphasise Customer Service Excellence
Since the role involves modelling exceptional customer service standards, prepare to discuss your approach to customer service. Share examples of how you've handled customer complaints or improved customer satisfaction in previous roles, aligning with the One Best Way service model.
✨Demonstrate Adaptability and Continuous Learning
The ability to adapt to change and promote continuous learning is vital for this position. Be prepared to share experiences where you've embraced change or learned new skills to improve your work. This will show your potential employer that you can lead others through transitions effectively.
