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- Tasks: Manage customer debt collection and credit limits while ensuring timely invoice processing.
- Company: Join a global leader in Life Sciences Solutions focused on improving patient outcomes.
- Benefits: Enjoy a hybrid work environment with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team that values your contributions and makes a real difference.
- Qualifications: Higher education level required; experience in accounts or customer service preferred.
- Other info: Temporary contract starting 21st July, Monday to Friday.
The predicted salary is between 30000 - 42000 £ per year.
Credit & Collections Representative – RenfrewJoin a leading global company in the Life Sciences Solutions sector, dedicated to improving patient outcomes through innovative diagnostic solutions. Our team is passionate about making a difference, and we are looking for a Credit & Collections Representative to help us maintain our commitment to excellence. With a collaborative work environment and opportunities for professional growth, this is an exciting chance to be part of a dynamic team that values your contributions.Temporary Contract to start around Monday 21st July until end of the year. Monday to Friday. Hybrid role.Job Responsibilities:Accountable for the collection of debt on an allocated portfolio of customers.Responsible for the calculation, approval, and maintenance of credit limits for new and/or existing customer accounts.Perform regular order hold reviews and make decisions regarding order releases.Conduct and evaluate credit checks on new customer accounts according to company policy.Proactively contact customers, primarily by telephone, regarding payments to ensure timely processing of invoices.Ensure collection software is updated with actions taken, follow-ups needed, and recent customer contact details.Collaborate with local Sales, Customer Services, and Team Leader to address problem accounts.Carry out appropriate hold activity on allocated accounts and communicate credit hold decisions to relevant departments.Allocate credits regularly in consultation with the Cash Allocation team and Customer Services.Log, review, and follow up on customer complaints to ensure timely resolution.Assist with the company\’s e-invoicing process and cash application team as needed.Ensure compliance with company policies, internal controls, and Sarbanes-Oxley requirements.Perform various ad hoc responsibilities as assigned by the Team Leader.Required Skills & Qualifications:Educated to higher/standard grade level.ICM qualification is helpful but not required.Previous experience in accounts or customer service, particularly with Government and Commercial customers.Strong troubleshooting and problem-solving skills.Attention to detail and accuracy in all tasks.Proficiency in relevant software applications (e.g., Oracle E1, SAP, CForia).Excellent digital literacy and knowledge of Microsoft Office software (Outlook, Excel, PowerPoint, Word).Fluent in English; proficiency in another European language may be required.Strong interpersonal skills and the ability to communicate effectively with various stakeholders.High level of proactivity and initiative in contacting customers regarding overdue debts.Organisational skills to manage a large volume of work efficiently.Call to Action:If you are a motivated individual with a passion for credit control and customer service, we want to hear from you! Apply now to join our team and contribute to our mission of delivering exceptional diagnostic solutions. Your future starts here!Brook Street NMR is acting as an Employment Business in relation to this vacancy.JBRP1_UKTJ
Credit & Collections Representative employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit & Collections Representative
✨Tip Number 1
Familiarise yourself with the specific software applications mentioned in the job description, such as Oracle E1 and SAP. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role involves proactively contacting customers about payments, being articulate and persuasive can make a significant difference in your effectiveness.
✨Tip Number 3
Research the company’s values and mission in the Life Sciences Solutions sector. Understanding their commitment to improving patient outcomes will help you align your answers during any interviews and show that you’re genuinely interested in contributing to their goals.
✨Tip Number 4
Prepare examples from your previous experience that highlight your problem-solving skills and attention to detail. Being able to discuss specific situations where you've successfully managed customer accounts or resolved issues will set you apart from other candidates.
We think you need these skills to ace Credit & Collections Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Credit & Collections Representative position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in accounts or customer service, especially if it involves Government and Commercial customers. Use specific examples to demonstrate your problem-solving skills and attention to detail.
Showcase Software Proficiency: Mention your proficiency in relevant software applications like Oracle E1, SAP, or CForia. If you have experience with Microsoft Office, particularly Excel, highlight this as well, as it is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for credit control and customer service. Explain why you are interested in this role and how your skills align with the company's mission of delivering exceptional diagnostic solutions.
How to prepare for a job interview at LinkedIn
✨Know Your Numbers
Familiarise yourself with key financial metrics and terminology related to credit and collections. Being able to discuss concepts like debt-to-equity ratio or cash flow will show your understanding of the role and impress the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your troubleshooting abilities and how you can apply them to manage problem accounts effectively.
✨Showcase Your Software Proficiency
Be ready to discuss your experience with relevant software applications, especially Oracle E1, SAP, or any other tools mentioned in the job description. If possible, provide specific examples of how you've used these tools to improve efficiency in your previous roles.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves a lot of communication with customers and internal teams, demonstrating strong interpersonal skills during the interview is crucial.
