At a Glance
- Tasks: Assist customers and enhance their shopping experience every day.
- Company: Join a supportive team focused on customer satisfaction and employee growth.
- Benefits: Enjoy competitive pay, bonuses, discounts, and a comprehensive benefits package.
- Why this job: Great opportunity for personal development in a friendly, inclusive environment.
- Qualifications: Previous customer service experience is preferred but not mandatory.
- Other info: Flexible working options available; apply now to start your journey!
Job Title: Customer Service Assistant Salary: £11.44 per hour Job Type: Part Time The Role… Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world. About you… Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes: If you are 21 yrs and over £11.44phr, 18 yrs – 20 yrs £10.79phr and under 18 yrs £7.94 phr. Up to £300 per month gain share bonus Up to 10% employer pension contribution Up to 35 days of annual leave including 8 days of bank holidays Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership. We aim to create an inclusive workplace with colleagues\\\\\\\\\\\\\\\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process. Apply now! * Salary dependant on age. Vacancy Reference # 98822 \\\\\\\\\\\\\\\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\\\\\\\\\\\\\\\”
Customer Service Assistant, Farnborough employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Farnborough
✨Tip Number 1
Familiarize yourself with the company’s values and customer service philosophy. This will help you align your approach during the interview and demonstrate that you understand what they prioritize in customer interactions.
✨Tip Number 2
Prepare to share specific examples from your past experiences where you provided exceptional customer service. Highlighting these moments can showcase your skills and make you stand out as a candidate.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. Being able to discuss your problem-solving strategies can impress the hiring team and show your readiness for the role.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. A positive attitude can go a long way in customer service positions, and it reflects well on your potential fit within the team.
We think you need these skills to ace Customer Service Assistant, Farnborough
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight your relevant experience in customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous roles where you provided excellent customer service. Use specific examples to demonstrate how you handled customer inquiries or resolved issues effectively.
Show Enthusiasm: Express your passion for customer service in your application. Mention why you want to work for this company and how you can contribute to creating a positive customer experience.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wickes
✨Show Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Demonstrate Team Spirit
This position requires collaboration with colleagues to create a seamless shopping experience. Be ready to discuss how you work well in a team, support your coworkers, and contribute to a positive work environment.
✨Express Your Willingness to Learn
The company values development and training opportunities. Show enthusiasm for learning new skills and adapting to different roles within the store. Mention any previous training or courses you've taken that relate to customer service.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training programs, and growth opportunities. This shows your genuine interest in the role and helps you understand if it's the right fit for you.