Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with orders and provide top-notch support in a fast-paced fashion environment.
- Company: Join a leading brand in sports apparel and headwear, known for its innovative style.
- Benefits: Enjoy a dynamic work culture with opportunities for growth and development.
- Why this job: Combine your love for fashion with customer service while building strong relationships.
- Qualifications: Experience in customer service, strong Excel skills, and a passion for fashion are essential.
- Other info: Opportunity to become a brand expert and work closely with sales representatives.
The predicted salary is between 28800 - 43200 £ per year.
Do you love fashion? Have you got experience of tracking orders and movement od stock? Our client is a market leader in the sports apparel and fashion/sports headwear industry Through continued growth they are looking to recruit a Customer Service Representative The ideal person will have worked in a customer service role, before, have accurate Excel and SAP skills, and have a passion for fashion The main aspects of the job are – The role of the Customer Service Representative is to assist customers (retailers) other internal departments and Sales Representatives, with questions, concerns and demands that arise regarding accounts and orders. This position reports to the Customer Relations Lead. Responsibilities • Answer incoming queries from customers, sales representatives, and other internal departments. • Provide strong administrative and customer service support. • Become a brand “expert” to your customers. • Keep your manager informed of any challenges with your customers/orders etc. • Enter orders into SAP where required. • Ensure orders are accurate, and as the customer requested them by reviewing them prior to the shipping window opening. • Contact and review with key customers re the shipping season and prepare for the next one. • Send regular order book updates to your key customers and sales colleagues. • Build and develop strong working relationships with customers external and internal. • Assist customers with pricing, credits, invoices, and terms. • Investigate initial requests for returned items, negotiate with customer to keep items and correct the situation as needed, complete appropriate RA paperwork in timely manner. • Provide strong support for all sales reps in terms of order book management information, and any associated risks to the orders. Essential Skills • Good working knowledge of Microsoft Office, in particular, Excel • SAP experience is desirable, but not essential • Excellent communication and organizational skills • Passionate about customer service • Excellent verbal and written communication skills
Fashion Customer Service Coordinator employer: Aspire Personnel Ltd
Contact Detail:
Aspire Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fashion Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends in fashion and sports apparel. Being knowledgeable about current styles and brands will help you connect with customers and demonstrate your passion for the industry during interviews.
✨Tip Number 2
Brush up on your Excel skills, especially functions that are commonly used in order tracking and inventory management. Consider taking a quick online course or tutorial to ensure you're comfortable with data manipulation and reporting.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios where you handle customer queries or complaints. This will prepare you for the types of interactions you'll have in the role and show your potential employer that you're ready to provide excellent customer service.
✨Tip Number 4
Network with professionals in the fashion and customer service industries. Attend relevant events or join online forums to make connections that could lead to job opportunities and give you insights into what employers are looking for.
We think you need these skills to ace Fashion Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly in the fashion or sports apparel industry. Emphasise any relevant skills such as Excel and SAP proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and customer service. Mention specific experiences where you've successfully handled customer queries or managed orders.
Showcase Relevant Skills: In your application, clearly outline your communication and organisational skills. Provide examples of how you've built strong relationships with customers or resolved issues effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Aspire Personnel Ltd
✨Show Your Passion for Fashion
Make sure to express your love for fashion during the interview. Share any personal experiences or insights you have about the industry, as this will demonstrate your enthusiasm and fit for the role.
✨Highlight Your Customer Service Experience
Prepare specific examples from your previous roles where you successfully handled customer queries or resolved issues. This will showcase your ability to provide strong administrative and customer service support.
✨Demonstrate Your Excel Skills
Since the role requires good working knowledge of Excel, be ready to discuss your experience with it. You might even want to mention any specific functions or tasks you've performed that are relevant to order tracking and management.
✨Be Ready to Discuss SAP
While SAP experience is desirable but not essential, if you have any familiarity with it, be prepared to talk about it. If you don't, consider discussing how quickly you can learn new software, as adaptability is key in this role.
