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- Tasks: Support customers with queries and complaints via phone and email.
- Company: Join a well-established business in the Dudley area.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a busy team that values excellent customer service and communication.
- Qualifications: Strong communication skills and prior customer support experience required.
- Other info: Apply now with your CV to seize this exciting opportunity!
The predicted salary is between 28800 - 43200 £ per year.
We are now recruiting for a Customer Service Advisor to join an established business based in the Dudley area. The Customer Service Advisor will provide support to new and existing customers providing a high level of customer service at all times, you will be working as part of a busy customer services department. As the Customer Service Advisor you will be responsible for : * Providing support to new and existing customers * Responding to customer queries via phone/email * Responding to any issues regarding pricing or orders * Processing complaints and advising customers * Processing credits/advising customers * Admin duties * Signing customers up to services Requirements: * Excellent communication skills * Experience in a customer support role * Excellent customer service skills If you would be interested in the position of Customer Service Advisor please apply now with your up to date CV to be considered
Customer Service Advisor employer: Evolve Personnel
Contact Detail:
Evolve Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Research the company’s values and customer service philosophy. Being able to align your answers with their approach will show that you’re a good fit for their team.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios with friends or family. This can help you feel more confident when responding to customer queries in a real-life setting.
✨Tip Number 4
Prepare some questions to ask during the interview about the team dynamics and customer service challenges they face. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support roles. Emphasise your communication skills and any relevant achievements that demonstrate your ability to provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your previous experiences have prepared you for handling customer queries and processing complaints effectively.
Showcase Relevant Skills: In your application, clearly outline your excellent communication skills and any specific tools or systems you are familiar with that relate to customer service. This will help you stand out as a strong candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Evolve Personnel
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to communicate effectively with customers.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might encounter, such as handling complaints or responding to queries. Be ready to discuss how you would approach these situations, showcasing your problem-solving skills and customer-centric attitude.
✨Highlight Relevant Experience
If you have previous experience in a customer support role, be sure to highlight this during the interview. Share specific examples of how you provided excellent service, resolved issues, or improved customer satisfaction in your past roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, the tools they use for customer support, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
