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- Tasks: Join our team as a Service Advisor, delivering top-notch customer service and supporting daily operations.
- Company: Be part of a reputable automotive dealership in Basingstoke known for excellent customer care.
- Benefits: Enjoy a competitive salary, career progression, and industry-leading training opportunities.
- Why this job: This role offers a chance to grow in a modern, high-performing team with a strong local presence.
- Qualifications: Previous experience as a service advisor and a full UK driving licence are essential.
- Other info: Flexible application process - we can help update your CV!
The predicted salary is between 24000 - 32000 £ per year.
The Role: We currently have a superb opportunity for an experienced Service Advisor to join a well-established and highly reputable automotive dealership based in Basingstoke. Our client is a successful franchised main dealership with a strong local presence and an excellent reputation for customer care. This is a fantastic opportunity to join a business that offers genuine long-term career progression and industry-leading training. Working within a modern, high-performing aftersales team, you’ll be responsible for delivering a memorable customer service experience, supporting the service department, and ensuring smooth and efficient day-to-day operations. Responsibilities & Requirements: Greet and check in customers for service and repair appointments. Act as the main liaison between customers and the workshop. Promote and upsell additional services and repair work where appropriate. Ensure accurate job card preparation and invoicing. Keep customers informed with timely updates and respond to queries effectively. Previous experience in a main dealer service advisor role is essential. Full UK driving licence required. Package: Basic Salary: Up to £32,000 On Target Earnings: Up to £40,000 per annum Hours: Monday to Friday, 08:00–18:00 Saturdays: 1 in 4, 08:00–12:00 If you are an experienced Service Advisor with the drive and skills to succeed – we want to hear from you! Don’t worry if your CV is out of date – get in touch and we’ll help you with the rest! To apply for the role as Service Advisor, and to find out more details, please forward your CV to Drew Pilcher
Service Advisor - Basingstoke employer: Silcom Recruitment Limited
Contact Detail:
Silcom Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Basingstoke
✨Tip Number 1
Familiarise yourself with the specific services and repair offerings of the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Prepare to discuss your previous experience in a main dealer service advisor role. Be ready to share specific examples of how you've successfully managed customer relationships and resolved issues, as this will showcase your suitability for the position.
✨Tip Number 3
Research the dealership's reputation and customer feedback online. Understanding their strengths and areas for improvement can help you tailor your responses in the interview and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Practice your communication skills, especially in handling customer queries and updates. Being articulate and personable is key in this role, so consider role-playing common scenarios with a friend to build your confidence.
We think you need these skills to ace Service Advisor - Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor, particularly in a main dealer environment. Emphasise your customer service skills and any achievements in upselling services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to delivering excellent customer service. Mention specific examples of how you've successfully managed customer relationships in the past.
Highlight Relevant Skills: In your application, focus on key skills such as communication, organisation, and problem-solving. These are crucial for the role and should be evident in your CV and cover letter.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on their radar and demonstrate your enthusiasm.
How to prepare for a job interview at Silcom Recruitment Limited
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to deliver exceptional customer service is crucial. Prepare examples from your previous roles where you successfully resolved customer issues or enhanced their experience. This will demonstrate your capability to handle the responsibilities of the role.
✨Know the Company and Its Values
Research the dealership's reputation and values before the interview. Understanding their commitment to customer care and how they operate will allow you to align your answers with their expectations, showing that you're a good fit for their team.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience as a Service Advisor, such as how you manage customer complaints or upsell services. Practising your responses will help you feel more confident and articulate during the interview.
✨Demonstrate Your Teamwork Abilities
Since you'll be working within a high-performing aftersales team, highlight your ability to collaborate effectively with colleagues. Share examples of how you've worked with others to achieve common goals, which will show your potential to contribute positively to the team.
