Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of recovery claims handlers and manage complex claims.
- Company: Join a supportive company focused on growth and development.
- Benefits: Enjoy flexible working, extra holidays, and a relaxed dress code.
- Why this job: Step into a leadership role with opportunities for personal and professional growth.
- Qualifications: Experience in motor recovery claims and strong communication skills required.
- Other info: Birthday off and support for further qualifications included.
The predicted salary is between 31500 - 44100 £ per year.
Motor Claims Handler – Lead (Step into Team Leader role) 📍 Bolton | Office-based with flexible working options 💰 Minimum of £31,500++ depending on experience 🕘 Full-time | Monday to Friday | 9am–5pm If you\’re an experienced Motor Claims Handler who’s ready to take on more – more responsibility, more influence, and more opportunity – this role is built for you. We’re looking for a technically strong handler with a natural ability to support others. You’ll step into a lead role where you’ll be at the heart of the recovery claims process and the first point of support for your team. Whether you’ve led before or have been the go-to person in the team, this is your chance to move into a recognised leadership position. What You’ll Be Doing: * Lead and support a team of recovery claims handlers * Manage complex claims, escalations, and complaint handling * Coach and mentor the team to develop their skills * Monitor KPIs and team performance, spotting patterns early * Collaborate with other departments to drive recovery results * Ensure full FCA compliance and data confidentiality * Support recruitment, onboarding and people decisions in the team What You’ll Need: * Solid experience in motor recovery claims * Either team leadership experience, or clear evidence of mentoring others * Strong communicator – confident with both colleagues and customers * Good knowledge of FCA, FOS, and claims regulation * Organised, calm under pressure, and good at juggling multiple tasks * CII Certificate in Insurance (or actively working towards it) – Dip CII a bonus * Confident with Microsoft Office (especially Excel and Outlook) What’s In It For You: * Your birthday off + half a day for Christmas shopping * Extra holidays with length of service * Holiday sell-back scheme * Bonus for exceeding expectations * Support with further qualifications * Free parking and relaxed dress code * Cycle to work scheme * Friendly, supportive team with trained mental health first aiders Ready to lead from the front? If you’re looking for the next step – with the support and recognition to go with it – we’d love to hear from you
Motor Claims Handler – Lead employer: Red Dot Search UK Limited
Contact Detail:
Red Dot Search UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler – Lead
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in motor claims handling. Being knowledgeable about FCA and FOS guidelines will not only boost your confidence but also demonstrate your commitment to compliance during discussions.
✨Tip Number 2
Showcase your leadership potential by discussing any mentoring or coaching experiences you've had, even if they were informal. Highlighting your ability to support and develop others can set you apart as a candidate ready for a team leader role.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed complex claims or resolved escalations in the past. This will illustrate your problem-solving skills and ability to handle pressure, which are crucial for the role.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can help you tailor your approach and show that you're genuinely interested in contributing to the team.
We think you need these skills to ace Motor Claims Handler – Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in motor claims handling and any leadership roles you've held. Use specific examples to demonstrate your skills in managing complex claims and mentoring others.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you're the perfect fit. Mention your understanding of FCA compliance and your ability to support a team effectively.
Showcase Relevant Skills: Emphasise your strong communication skills and your ability to handle escalations and complaints. Provide examples of how you've successfully collaborated with other departments in previous roles.
Highlight Continuous Learning: Mention any relevant qualifications, such as the CII Certificate in Insurance, and your commitment to further education. This shows your dedication to professional growth and aligns with the company's support for further qualifications.
How to prepare for a job interview at Red Dot Search UK Limited
✨Showcase Your Leadership Skills
Since this role involves stepping into a team leader position, be prepared to discuss your previous leadership experiences. Highlight any instances where you've mentored or supported colleagues, and how you managed to motivate your team during challenging situations.
✨Demonstrate Technical Knowledge
Make sure to brush up on your knowledge of motor recovery claims and relevant regulations such as FCA and FOS. Be ready to answer technical questions and provide examples of how you've handled complex claims in the past.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle escalations or complaints. Think of specific examples from your experience where you successfully resolved issues and improved team performance.
✨Emphasise Communication Skills
As a strong communicator, you'll need to convey your ability to interact effectively with both colleagues and customers. Prepare to discuss how you ensure clear communication within your team and how you handle difficult conversations with clients.
