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- Tasks: Lead client accounts and support a team to deliver exceptional brand experiences.
- Company: Join a dynamic agency focused on innovative brand experiences and a people-first culture.
- Benefits: Enjoy competitive salaries, generous benefits, and flexible working arrangements.
- Why this job: Be part of a creative team that values trust, growth, and impactful relationships.
- Qualifications: 7+ years in brand experience, with a focus on technology brands preferred.
- Other info: Regular international travel required for client meetings and project delivery.
The predicted salary is between 43200 - 72000 £ per year.
Our client is a future-focused brand experience agency In a fast-moving world, they remain in constant beta – adapting, adopting and always accelerating. They are habit breakers, inspired by change and fascinated by what’s next. Everyone here is empowered and supported to grow; always playing to individuals’ strengths, they take great pride in their people first culture. Their values based around trust, honesty and respect, build real relationships that matter and help create our relentless pursuit of designing award-winning brand experiences. If the role excites you, you’re committed and feel you can add value to the business, then we’d love to hear from you. Experience: 7+ years’ relevant experience within brand experience and experiential design. As an intentionally tech focused agency, we are looking for some of your experience to include work with technology brands. Our benchmarked salaries are competitive and will reflect your experience. A generous benefits package is also included. Reporting to: Head of Client Experience Location: Offices are in Farnham, Surrey. We have a flexible approach to our working week; for this role you would be required to be in the office at least four days a week. In addition, the role involves regular international travel for project delivery, to meet clients and wider network building. THE ROLE You are a trusted partner for both clients and colleagues. Successfully managing client expectations and needs within the agency as well as effectively representing the agency creative and commercial outcomes. Exceptional client service is part of your DNA. You\’re a natural relationship builder, seeking deep and trusted partnerships with your clients in order to secure the pipeline of future projects. Your eye for detail, agile approach, and passion for creative supports teams to deliver their best work, and builds confidence and trust with your clients. You have a keen interest in business development and enjoy being an integral player in prospecting and pitches. Below are some of the things we are looking for from this role: Key Responsibilities (what is my role all about): ● I’m responsible for a number of valued client accounts, providing leadership, and support for a team of experts that deliver the work ● I role model best in class account management skills for the wider business and embody brilliant client experience ● I’m involved in implementing successful client retention and growth strategies across my client portfolio, collaborating closely with wider team members. ● I’m involved in the commercial reporting and performance of individual projects, client accounts and my portfolio as a whole. Specifics (How I get there): ● You have an outstanding record of retaining and growing client relationships as a trusted advisor ● You have a strong understanding of delivery expectations to support our creative, project and production experts ● Your account management skills are exemplary, and you have the confidence to provide role modelling of these throughout teams ● You know how to shape and secure scopes of work with clear and measurable objectives ● You write clear, concise and objective client briefs, and are skilled at getting the best out of the client to inform these ● You are able to resource the right people to address every client opportunity ● You\’re passionate about creativity and understand how to work seamlessly and productively across departments, often seeking out new and innovative creative inspiration ● As a growing networker, gaining exposure and introduction to new client contacts is an area you do well in, and are keen to develop further ● You make time for building knowledge of client organisations, products and services, markets and marketing ● You will regularly position the agencies service breadth and depth to both existing and new client contacts ● You have strong financial acumen, understanding fee proposals, budgets, forecasts, scopes of work and financial reconciliation ● You have relentless attention to detail ensuring our work is accurate and professional ● You have a good understanding of procurement and contract negotiation ● You work autonomously, but also operate effectively as a key member of the Client Service Team ● You’re comfortable playing your part in the agency pitch process ● You have a good understanding of the creative lead approach to projects and how to work with a creative studio ● You enjoy and are able to travel internationally to meet clients, attend thought leader events, and be onsite for our event deliveries
Senior Account Manager- Experiential Agency employer: The Fix Creative Ltd
Contact Detail:
The Fix Creative Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager- Experiential Agency
✨Tip Number 1
Familiarise yourself with the latest trends in experiential design and technology. This agency is tech-focused, so showcasing your knowledge of innovative tools and platforms during conversations can set you apart.
✨Tip Number 2
Network actively within the industry. Attend events or webinars related to brand experience and connect with professionals who work in similar roles. Building relationships can lead to valuable referrals and insights.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven growth in previous roles. Be ready to share metrics or outcomes that demonstrate your impact.
✨Tip Number 4
Show your passion for creativity by bringing fresh ideas to the table during discussions. Think about how you can contribute to the agency's mission of designing award-winning experiences and be prepared to articulate this vision.
We think you need these skills to ace Senior Account Manager- Experiential Agency
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 7+ years of relevant experience in brand experience and experiential design. Emphasise any work you've done with technology brands, as this is a key requirement for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client service and relationship building. Share specific examples of how you've successfully managed client accounts and contributed to business development in previous roles.
Showcase Your Skills: Highlight your account management skills and your ability to write clear, concise client briefs. Mention your attention to detail and how you ensure accuracy and professionalism in your work.
Demonstrate Cultural Fit: Reflect on the agency's values of trust, honesty, and respect in your application. Share how you embody these values in your professional relationships and how you contribute to a people-first culture.
How to prepare for a job interview at The Fix Creative Ltd
✨Showcase Your Client Management Skills
Be prepared to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to build trust and deliver exceptional service, as this is crucial for the role.
✨Demonstrate Your Understanding of Experiential Design
Familiarise yourself with the latest trends in brand experience and experiential design. Be ready to share your insights on how technology can enhance these experiences, as the agency values a tech-focused approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging client situations. Think of scenarios where you had to adapt quickly or innovate to meet client needs.
✨Emphasise Your Team Collaboration Skills
The agency values a people-first culture, so be sure to highlight your experience working collaboratively across teams. Share examples of how you've supported colleagues and contributed to a positive team environment.
