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- Tasks: Support customers in Management System Certification and manage existing accounts.
- Company: Join DNV, a global leader in compliance and risk management solutions.
- Benefits: Enjoy an attractive salary, bonuses, and employee benefits in a welcoming environment.
- Why this job: Be part of innovative projects that shape the future while developing your career.
- Qualifications: Bachelor's degree, 2 years admin experience, fluency in Czech or Slovak, and advanced English.
- Other info: Diversity is key at DNV; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 48000 £ per year.
We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand and manage their risk picture through our management system certification and training portfolios. Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, allowing you to engage in projects which develop next generation solutions.
Responsibilities:
- Supporting our growing portfolio of customers in the Management System Certification
- Managing and caring for existing accounts
- Preparation of price offers which includes working in our information system
- Communicating final terms and conditions, preparing contracts
- Scheduling audits, support for issuing certificates
- Cooperating with other departments and units within DNV
What We Offer:
- Challenging, independent and rewarding position in our Czech and Slovak operations team in a welcoming working environment
- Belonging to an organization with global presence
- Attractive salary and bonus system
- Employee benefits
- Learning, development & career opportunities
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
Minimum Requirements:
- Bachelor’s degree or equivalent
- Minimum 2 years of experience in admin position, preferably in a comparable position in certification services or consulting
- Independence and high responsibility for entrusted tasks
- Creativity and openness to the use of new solutions and concepts
- Excellent work organization and proficiency in MS Office
- Fluency in Czech or Slovak and advanced level of English
- Representative behavior
- Efficient communication on all levels inside and outside of the organization
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Customer Care Representative employer: DNV Germany Holding GmbH
Contact Detail:
DNV Germany Holding GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative
✨Tip Number 1
Familiarise yourself with DNV's core values and mission. Understanding their commitment to compliance and risk management will help you align your responses during interviews, showcasing how your experience fits into their culture.
✨Tip Number 2
Highlight your experience in customer care and account management. Be ready to discuss specific examples of how you've successfully managed client relationships and resolved issues, as this role heavily relies on effective communication and support.
✨Tip Number 3
Brush up on your knowledge of certification services and consulting. Being able to speak confidently about industry standards and practices will demonstrate your expertise and readiness for the challenges of the role.
✨Tip Number 4
Prepare questions that show your interest in the company's projects and innovations. Asking insightful questions during your interview can set you apart and show that you're genuinely interested in contributing to DNV's success.
We think you need these skills to ace Customer Care Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administrative roles or certification services. Emphasise your proficiency in MS Office and any experience you have with customer care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of DNV's mission and values. Mention your fluency in Czech or Slovak and advanced English, and how your skills align with the responsibilities listed in the job description.
Highlight Relevant Experience: In your application, focus on your previous roles that involved managing accounts, preparing contracts, or scheduling audits. Use specific examples to demonstrate your independence and responsibility in these tasks.
Showcase Your Communication Skills: Since the role requires efficient communication, provide examples of how you've successfully communicated with clients or colleagues in past positions. This could include resolving issues or collaborating on projects.
How to prepare for a job interview at DNV Germany Holding GmbH
✨Research DNV Thoroughly
Before the interview, make sure to research DNV and its operations. Understand their services, especially in management system certification, and be prepared to discuss how your skills align with their mission and values.
✨Showcase Your Communication Skills
As a Customer Care Representative, effective communication is key. Be ready to demonstrate your ability to communicate clearly and efficiently, both verbally and in writing. Use examples from your past experiences to illustrate this.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer care skills. Think of specific situations where you successfully managed customer accounts or resolved issues, and be ready to share these stories.
✨Highlight Your Organisational Skills
Given the responsibilities of managing accounts and scheduling audits, it's crucial to showcase your organisational skills. Discuss how you prioritise tasks and manage your time effectively, perhaps by sharing tools or methods you use to stay organised.
