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Customer Service Advisor - Luxury
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Customer Service Advisor - Luxury

Customer Service Advisor - Luxury

London Full-Time 28800 - 43200 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Assist customers with inquiries and manage service tickets across various platforms.
  • Company: Join a thriving luxury brand known for its exceptional customer experience.
  • Benefits: Enjoy hybrid work options and a supportive team environment.
  • Why this job: Perfect for fashion enthusiasts who love helping others and building relationships.
  • Qualifications: 2+ years in customer service or retail, with eCommerce experience preferred.
  • Other info: No sales targets; just focus on nurturing customer connections.

The predicted salary is between 28800 - 43200 £ per year.

1 week ago Be among the first 25 applicants

This range is provided by Get Recruited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Get Recruited

Supporting businesses to grow with the BEST talent

CUSTOMER SERVICE ADVISOR – LUXURY

DAGENHAM – HYBRID AFTER PROBATION

THE OPPORTUNITY:

Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team. This is a dual role combining customer service and soft sales.

This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.

THE ROLE:

  • Manage and resolve customer service tickets via Gorgias (email, chat, and social)
  • Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
  • Follow up on abandoned carts via email, phone and live chat.
  • Provide thoughtful, helpful guidance to convert interest into purchases.
  • Maintain deep knowledge of our product range to help customers make informed choices.
  • Ensure a warm, friendly and brand-appropriate tone of voice at all times.
  • Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.

THE PERSON:

  • 2+ years in a customer service, customer care, or retail sales role.
  • Ecommerce experience preferred (especially using Shopify and/or Gorgias)
  • Comfortable with soft-selling and nurturing customer relationships (no targets)
  • A team player with a proactive, can-do attitude.
  • Interest in fashion is a bonus.

Get Recruited is acting as an Employment Agency in relation to this vacancy.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Customer Service and Sales

  • Industries

    Retail Apparel and Fashion

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Customer Service Advisor - Luxury employer: Get Recruited

Join a prestigious luxury brand as a Customer Service Advisor in Dagenham, where you will thrive in a supportive and dynamic work environment that values customer experience and employee growth. With a hybrid working model post-probation, you will enjoy a balance of flexibility and collaboration, alongside opportunities for professional development within a team that champions a proactive and friendly culture. This role not only offers competitive pay but also the chance to engage with a passionate team dedicated to delivering exceptional service in the luxury retail sector.
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Contact Detail:

Get Recruited Recruiting Team

View Get Recruited Profile

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Advisor - Luxury

✨Tip Number 1

Familiarise yourself with the luxury brand's product range before your interview. Knowing the details about their products will not only impress your interviewers but also help you answer customer queries effectively.

✨Tip Number 2

Practice your soft-selling techniques. Since this role involves nurturing customer relationships, being able to demonstrate how you can guide customers towards making informed purchases will set you apart from other candidates.

✨Tip Number 3

Get comfortable with using Shopify and Gorgias. If you have experience with these platforms, be ready to discuss it in your interview. If not, consider doing a bit of research or even a quick tutorial to show your willingness to learn.

✨Tip Number 4

Showcase your passion for fashion during the interview. If you have any personal experiences or interests related to the fashion industry, share them! This can help demonstrate your enthusiasm for the brand and its products.

We think you need these skills to ace Customer Service Advisor - Luxury

Customer Service Skills
Soft Selling Techniques
Proficiency in Gorgias
Experience with Shopify
Strong Communication Skills
Problem-Solving Abilities
Attention to Detail
Product Knowledge
Ability to Handle Customer Queries
Team Collaboration
Adaptability in a Fast-Paced Environment
Empathy and Patience
Time Management Skills
Interest in Fashion and Luxury Brands

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in luxury retail or e-commerce. Emphasise any roles where you've managed customer queries or sales, and include specific examples of how you resolved issues or enhanced customer satisfaction.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the luxury sector. Mention your familiarity with tools like Shopify and Gorgias, and explain how your proactive attitude and soft-selling skills make you a great fit for the role.

Showcase Your Knowledge of the Brand: Research the luxury brand you're applying to and mention specific products or values in your application. This demonstrates your genuine interest and helps you stand out as a candidate who aligns with their brand ethos.

Highlight Soft Skills: In your application, emphasise soft skills such as communication, empathy, and teamwork. Provide examples of how you've successfully nurtured customer relationships in previous roles, as this is crucial for a Customer Service Advisor position.

How to prepare for a job interview at Get Recruited

✨Show Your Passion for Luxury Brands

Make sure to express your enthusiasm for luxury products during the interview. Share any personal experiences or knowledge you have about the brand and its offerings, as this will demonstrate your genuine interest in the role.

✨Highlight Your Customer Service Experience

Prepare specific examples from your previous roles that showcase your customer service skills. Discuss how you've successfully resolved customer issues or enhanced their experience, especially in a retail or e-commerce setting.

✨Familiarise Yourself with Tools

Since the role involves using platforms like Shopify and Gorgias, it’s beneficial to familiarise yourself with these tools beforehand. Mention any relevant experience you have with similar software during the interview to show you're ready to hit the ground running.

✨Practice Soft Selling Techniques

As the role includes soft selling, practice how you would guide a customer towards making a purchase without being pushy. Think of scenarios where you can demonstrate your ability to nurture customer relationships and convert interest into sales.

Customer Service Advisor - Luxury
Get Recruited
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  • Customer Service Advisor - Luxury

    London
    Full-Time
    28800 - 43200 £ / year (est.)

    Application deadline: 2027-07-17

  • G

    Get Recruited

    View Get Recruited Profile
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