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- Tasks: As a Receptionist, you'll ensure guest satisfaction and manage check-ins and check-outs efficiently.
- Company: Join Bespoke Hotels, the UK's largest independent hotel group with a focus on individual development.
- Benefits: Enjoy flexible shifts, 28 days paid holiday, subsidised accommodation, and discounts on food and stays.
- Why this job: Be part of a motivated team in a stunning location, with opportunities for growth and training.
- Qualifications: Previous customer service experience is essential; strong communication and organisational skills are a must.
- Other info: Live-in accommodation available, plus a chance to earn bonuses through our 'Introduce a Friend' scheme.
The predicted salary is between 20000 - 30000 £ per year.
About Us
Nestled beside Gairloch Bay, The Gairloch Hotel overlooks several quiet, secluded beaches, as well as offering spectacular views of the world famous Isle of Skye. Surrounded by a landscape rich in wildlife with unspoilt shores, lochs and mountains, The Gairloch Hotel provides a perfect base for holiday makers to take in some of the most beautiful scenery to be found in Britain.
With 72 bedrooms, as well as a restaurant and lounge bar, guests can enjoy a calendar of live entertainment on site, alongside all the tranquillity associated with the beautiful scenery of Wester Ross. Raasay, and the Western Isles.
We truly believe our people are our biggest asset and to reflect that we offer:
- Market leading Rates of Pay
- Anniversary Bonus
- Flexible Shifts, full and part time to fit around other commitments
- 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
- Full Training and Supervision Given
- Opportunity to gain recognised qualifications to help you progress
- Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
- Introduce a Friend Scheme worth £600+
- Anniversary weekend stay for you or to give as a gift to family or close friends
- Access to complimentary Mental Health & Wellbeing services
- Discounted Bespoke Hotel Stays, for you, your family and friends
- 50% off all Food & Beverage during Bespoke Hotel Stays
- A range of local in-house benefits
- & many more!
Bespoke Benefits… What’s in it for you?
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.
We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
The Role
We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist
As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.
The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years’ experience in a similar position is essential.
Key Responsibilities Of The Role
- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.
Requirements Of The Role
- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system.
Being Bespoke
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.
We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only. #J-18808-Ljbffr
Receptionist (live in Available) employer: Bespoke Hotels
Contact Detail:
Bespoke Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (live in Available)
✨Tip Number 1
Familiarise yourself with the local area and the hotel’s services. Being knowledgeable about the surroundings and what the hotel offers will help you engage with guests and answer their queries confidently.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios with friends or family can help you prepare for handling guest inquiries and complaints effectively.
✨Tip Number 3
Showcase your organisational skills by creating a mock daily schedule of tasks you would manage as a receptionist. This will demonstrate your ability to prioritise and handle multiple responsibilities efficiently.
✨Tip Number 4
Network with current or former employees of Bespoke Hotels if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Receptionist (live in Available)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality. Emphasise skills like communication, organisation, and the ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to provide excellent customer service and handle guest inquiries effectively.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a receptionist role, such as multitasking, problem-solving, and familiarity with hotel operations. Use examples from past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential in a receptionist position.
How to prepare for a job interview at Bespoke Hotels
✨Know the Hotel Inside Out
Before your interview, make sure to research The Gairloch Hotel thoroughly. Familiarise yourself with its services, facilities, and the local area. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Receptionist, excellent customer service is key. Prepare examples from your past experiences where you successfully handled guest inquiries or complaints. Highlight your ability to remain calm under pressure and your commitment to guest satisfaction.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you prioritise tasks and manage your time effectively, especially in a fast-paced environment. You might even want to share specific strategies you use to stay organised.
✨Embrace the 'Be-Attitude' Values
Familiarise yourself with the company's culture and values, particularly the 'Be-Attitude' principles. During the interview, express how your personal values align with theirs and how you can contribute to a positive team environment.
