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- Tasks: Manage complex billing cycles and resolve queries while supporting the team.
- Company: Giacom connects tech resellers to top IT, Comms, and Cloud products in one platform.
- Benefits: Enjoy 25 days off, a pension plan, and a no dress code policy.
- Why this job: Join a diverse team focused on innovation and personal development.
- Qualifications: Experience with billing systems and strong analytical skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
The Bureau Billing team deliver accurate, timely billing for telecoms and IT services, aligned with each client’s contract. Acting as an extension of our clients’ billing departments, we ensure industry best practices are followed and maintain the highest standards of accreditation.
As a Senior Bureau Billing Analyst, you’ll play a key role in delivering precise billing and supporting the wider team. You\’ll manage day-to-day billing tasks, offer insights to help clients improve profitability, and may mentor junior team members as needed. A strong eye for detail and a commitment to accuracy are essential.
What you\’ll be doing
- Manage complex monthly billing cycles with accuracy and efficiency.
- Build strong client relationships and ensure high levels of service.
- Resolve complex billing queries and provide insightful reporting.
- Identify process improvements and support team development.
- Contribute to team projects and offer leadership support when needed.
Your Experience
- Demonstrable experience of using billing systems aBILLity and / or Affinity.
- Confident using Excel, Outlook, and other associated programmes.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder engagement.
- Proven ability to thrive in fast-paced, client-focused environments.
- Well-organised with great time management and attention to detail.
- Knowledge of telecoms billing processes and industry standards.
- Experience managing complex billing for large customer accounts is desirable.
What\’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You\’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
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Senior Billing Analyst employer: Giacom Group
Contact Detail:
Giacom Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Billing Analyst
✨Tip Number 1
Familiarise yourself with the billing systems aBILLity and Affinity, as these are crucial for the role. Consider taking online courses or tutorials to enhance your understanding and demonstrate your commitment to mastering these tools.
✨Tip Number 2
Brush up on your Excel skills, especially in areas like pivot tables and advanced formulas. Being able to analyse data effectively will set you apart and show that you're ready to tackle complex billing cycles.
✨Tip Number 3
Network with professionals in the telecoms and billing industry. Attend relevant webinars or local meetups to gain insights and make connections that could help you understand the nuances of the role better.
✨Tip Number 4
Prepare to discuss your experience with managing large customer accounts during the interview. Have specific examples ready that highlight your problem-solving skills and how you've improved billing processes in previous roles.
We think you need these skills to ace Senior Billing Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in billing systems, particularly aBILLity and Affinity. Emphasise your analytical skills and any previous roles where you managed complex billing cycles.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Senior Billing Analyst position at Giacom. Mention your commitment to accuracy and detail, and how your experience aligns with their needs for managing client relationships and resolving billing queries.
Showcase Your Problem-Solving Skills: Provide specific examples in your application of how you've resolved complex billing issues in the past. This will demonstrate your analytical abilities and your capacity to thrive in fast-paced environments.
Highlight Team Leadership Experience: If you have experience mentoring junior team members or leading projects, make sure to include this in your application. Giacom values leadership support, so showcasing these skills can set you apart.
How to prepare for a job interview at Giacom Group
✨Showcase Your Billing Expertise
Make sure to highlight your experience with billing systems like aBILLity and Affinity. Be prepared to discuss specific examples of how you've managed complex billing cycles and resolved queries in previous roles.
✨Demonstrate Analytical Skills
Since the role requires strong analytical and problem-solving skills, come ready with examples of how you've used these skills to improve processes or resolve issues in past positions. This will show your potential employer that you can add value to their team.
✨Build Rapport with Interviewers
As building strong client relationships is key in this role, practice engaging with your interviewers. Use active listening and ask insightful questions about the company’s approach to client service and billing processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle complex billing situations. Think through potential challenges you might face in the role and how you would address them, demonstrating your proactive approach and leadership qualities.
