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- Tasks: Proactively call customers to resolve potential issues and build strong relationships.
- Company: Join a dynamic team focused on innovative collections strategies in a corporate environment.
- Benefits: Enjoy the flexibility of working from home with a supportive team culture.
- Why this job: This role offers a unique chance to use your investigative skills and collaborate with clients.
- Qualifications: Experience in a corporate B2B setting is preferred; strong communication skills are essential.
- Other info: Immediate start available for motivated candidates ready to make an impact.
The predicted salary is between 30000 - 42000 £ per year.
This role requires an immediate start and is a working from home opportunity. Ideally you will have experience of working in a corporate environment dealing with B2B clients. This is not a typical collections role making volume calls, it is a role which requires someone with an investigative mind who has the ability to work on a collaborative basis with both the business and their clients. What you\’ll be doing: Make proactive calls to customers to ensure that potential issues are identified at an early stage and resolved where possible. Relationship building Follow up with customers through dunning letters, statement of accounts, email reminders and phone calls. Reconciliation of customer accounts and unallocated cash balances to ensure ledgers are accurate. Escalate debt to management for legal consideration in line with Credit Policy. Send reports on debtors to various stakeholders. Hold conference calls with internal stakeholders & clients to discuss any issues relating to collections. Ensure all customer communications are accurately recorded in accounting software. Reviewing and addressing payment behaviour issues with the business and the client to ensure payment to agreed terms. Reviewing supplier portals to check status of invoices and scheduled payments. Managing interdepartmental relationships with the understanding of …
Collections Specialist employer: Tulip Recruitment
Contact Detail:
Tulip Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist
✨Tip Number 1
Fokussiere dich auf deine Kommunikationsfähigkeiten. Da der Job viel mit dem Aufbau von Beziehungen zu Kunden und internen Stakeholdern zu tun hat, ist es wichtig, dass du deine Fähigkeit zur klaren und effektiven Kommunikation unter Beweis stellst.
✨Tip Number 2
Zeige deine investigative Denkweise. Bereite Beispiele vor, in denen du Probleme proaktiv identifiziert und gelöst hast. Dies wird dir helfen, deine Eignung für die Rolle zu demonstrieren.
✨Tip Number 3
Mach dich mit den gängigen Buchhaltungssoftwares vertraut. Da du alle Kundenkommunikationen genau aufzeichnen musst, ist es von Vorteil, wenn du bereits Erfahrung mit solchen Programmen hast oder bereit bist, dich schnell einzuarbeiten.
✨Tip Number 4
Netzwerke mit Fachleuten aus der Branche. Nutze Plattformen wie LinkedIn, um Kontakte zu knüpfen und mehr über die Herausforderungen und Best Practices im Bereich Forderungsmanagement zu erfahren.
We think you need these skills to ace Collections Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a corporate environment, especially any roles involving B2B client interactions. Emphasize skills like relationship building and investigative thinking.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Collections Specialist role and how your background aligns with the responsibilities outlined in the job description. Mention your ability to work collaboratively and resolve issues proactively.
Showcase Communication Skills: Since the role involves making proactive calls and managing relationships, provide examples of your strong communication skills. Highlight any experience with customer communications, whether through phone calls, emails, or written correspondence.
Demonstrate Problem-Solving Abilities: Use specific examples from your past experiences to illustrate your problem-solving skills. Discuss situations where you identified potential issues early and took steps to resolve them, particularly in a collections or financial context.
How to prepare for a job interview at Tulip Recruitment
✨Show Your Investigative Skills
Since this role requires an investigative mind, be prepared to discuss examples from your past experiences where you identified potential issues early and resolved them. Highlight your analytical thinking and problem-solving abilities.
✨Emphasize Relationship Building
This position involves a lot of relationship management with both clients and internal stakeholders. Share specific instances where you successfully built and maintained professional relationships, and how that positively impacted your work.
✨Demonstrate Proactive Communication
Prepare to talk about your approach to proactive communication. Discuss how you follow up with clients and manage communications through various channels like calls, emails, and letters. This will show your commitment to resolving issues before they escalate.
✨Familiarize Yourself with Accounting Software
Since accurate recording of customer communications in accounting software is crucial, make sure to mention any relevant experience you have with such tools. If you’ve used specific software, be ready to discuss how you utilized it effectively in your previous roles.
