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- Tasks: Join our team to support customers with domain registrations, transfers, and billing.
- Company: iomart is a leading UK Secure Cloud Managed Services Provider with over 25 years of expertise.
- Benefits: Earn up to £25K plus benefits, with opportunities for remote work and professional growth.
- Why this job: Be part of a dynamic team delivering top-notch customer experiences in a fast-paced environment.
- Qualifications: Knowledge of domain names, excellent communication skills, and previous customer service experience required.
- Other info: We're an equal opportunities employer and welcome applicants from all backgrounds.
The predicted salary is between 15000 - 25000 £ per year.
What you\’ll be doing:
We’re looking for a proactive and detail-driven Domain specialist to join our Easyspace Domain Team.
You\’ll support both commercial customers and resellers, ensuring domain registrations, transfers, and billing run smoothly.You’ll be handling customer queries across helpdesk, live chat, and email, administering domain records and billing, and collaborating with internal teams to deliver a first-class customer experience.
If you’re customer-focused, great with detail, and confident juggling multiple tasks in a fast-paced environment we want to hear from you.
We want to hear from you if you:
- Have great knowledge of domain names and registries
- Are an excellent communicator with previous customer service experience
- Are confident using CRM and billing platforms
- Have a calm, problem-solving mindset
What\’s in it for me?
Salary: up to £25K DOE + Benefits
Who you\’ll be doing it for:
iomart is the UK’s leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.
- We have over 25 years expertise in data centre and cloud services
- Over 600 skilled professionals and turnover over £127m
- Our HQ is in Glasgow and offices across the UK.
- We provide critical services across all public and private sectors
What to do next:
Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first please feel free to contact me on careers@iomart.com
We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
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Customer Assistance - Domain Support employer: iomart Group
Contact Detail:
iomart Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance - Domain Support
✨Tip Number 1
Familiarise yourself with common domain-related queries and issues. This will help you respond confidently during any informal chats or interviews, showcasing your knowledge and problem-solving skills.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This can help you articulate your thoughts clearly and demonstrate your customer service experience effectively.
✨Tip Number 3
Research iomart and their services thoroughly. Understanding their offerings will allow you to tailor your conversations and show genuine interest in the company during any discussions.
✨Tip Number 4
Prepare examples from your past experiences that highlight your ability to handle multiple tasks in a fast-paced environment. This will help you illustrate your calm, problem-solving mindset when speaking with the hiring team.
We think you need these skills to ace Customer Assistance - Domain Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Assistance - Domain Support specialist. Familiarise yourself with domain registrations, transfers, and billing processes, as well as the tools used in customer service.
Tailor Your CV: Highlight your relevant experience in customer service and any specific knowledge of domain names and registries. Use keywords from the job description to ensure your CV aligns with what iomart is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving mindset. Mention specific examples of how you've successfully handled customer queries or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at iomart Group
✨Show Your Domain Knowledge
Make sure to brush up on your knowledge of domain names and registries before the interview. Be prepared to discuss specific examples of how you've handled domain registrations or transfers in the past, as this will demonstrate your expertise and confidence in the subject.
✨Demonstrate Excellent Communication Skills
Since the role involves handling customer queries across various platforms, practice articulating your thoughts clearly and concisely. You might want to prepare for common customer service scenarios and think about how you would respond to different types of customer inquiries.
✨Familiarise Yourself with CRM and Billing Platforms
If you have experience with specific CRM or billing platforms, be ready to discuss them. If not, do some research on popular tools used in the industry. Showing that you're tech-savvy and willing to learn can set you apart from other candidates.
✨Exhibit a Calm Problem-Solving Mindset
Prepare to share examples of how you've successfully resolved customer issues in the past. Highlight your ability to stay calm under pressure and your approach to problem-solving, as these traits are essential for providing a first-class customer experience.
