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- Tasks: Lead the night team and ensure smooth hotel operations overnight.
- Company: Join LGH Hotels Management, a leader in the UK hospitality industry with 42 hotels.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and more!
- Why this job: Make a difference in guest experiences while developing your leadership skills.
- Qualifications: Previous hotel experience, strong customer service, and leadership skills required.
- Other info: Work in a beautiful hotel with great amenities near UWE Bristol.
The predicted salary is between 28800 - 43200 £ per year.
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Holiday Inn Bristol – Filton
Check out the hotel on our virtual tour!
The Opportunity
Become Our Night Manager and Lead the Way!
Are you a highly skilled and experienced professional ready to oversee our hotel\’s overnight operations? We\’re looking for a dynamic Night Manager to ensure our guests have a safe and comfortable stay.
What You\’ll Do:
- Lead the Night Team: Manage the night staff, ensuring they perform their duties to the highest standard.
- Smooth Operations: Oversee all hotel operations during the overnight shift, including front desk, security, housekeeping, and maintenance.
- Guest Excellence: Address guest requests and issues promptly, delivering exceptional customer service.
- Handle Emergencies: Manage any emergency situations, contacting the appropriate authorities when necessary.
- Nightly Audit: Complete the nightly audit and prepare reports for senior management.
- Safety First: Ensure all safety and security procedures are followed during the overnight shift.
- Budget Management: Manage the overnight budget, recording and accounting for all expenses.
- Coordinate Efforts: Work with other departments to address any issues or concerns promptly.
- Train and Guide: Provide training and guidance to night staff, ensuring high performance.
- Keep Records: Maintain accurate records of all overnight activities and incidents.
Why Join Us?
Be part of a team dedicated to maintaining excellence and ensuring our guests have a seamless experience. If you\’re ready to lead with expertise and make a difference, we want to hear from you!
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Previous experience working in a hotel or similar environment, preferably in a night management role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
If you are a highly skilled and experienced night manager with a track record of success in a hotel environment, we would love to hear from you.
Hotel
The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers a variety of dining options, with a bar and lounge providing excellent all-day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna.
The hotel also boasts a fantastic Academy Conference Centre, capable of hosting up to 260 delegates, and an on-site fitness centre to meet all business and fitness needs. Additionally, the hotel is set on 16 acres of landscaped grounds, featuring a private fishing lake, which adds to the serene environment.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Night Manager employer: Holiday Inn Bristol - Filton
Contact Detail:
Holiday Inn Bristol - Filton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with the specific operations of Holiday Inn Bristol - Filton. Understanding their unique offerings and guest expectations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Holiday Inn or similar hotels. They can provide insights into the company culture and what they value in a Night Manager, which can give you an edge.
✨Tip Number 3
Prepare to discuss your experience in handling emergencies and managing night operations. Be ready with specific examples that showcase your leadership skills and ability to maintain calm under pressure.
✨Tip Number 4
Highlight your customer service achievements in previous roles. Since guest excellence is a key part of the Night Manager role, showcasing your commitment to exceptional service will make you stand out.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in night operations. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Night Manager role. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Customer Service Skills: In both your CV and cover letter, emphasise your excellent customer service skills. Provide examples of how you've successfully handled guest requests or resolved issues in past roles.
Showcase Problem-Solving Abilities: Demonstrate your ability to remain calm under pressure by including examples of how you've managed emergencies or difficult situations in previous jobs. This will show that you're well-prepared for the challenges of a Night Manager.
How to prepare for a job interview at Holiday Inn Bristol - Filton
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you effectively managed staff in high-pressure situations. Highlight any specific examples where your leadership made a positive impact.
✨Demonstrate Customer Service Excellence
Exceptional customer service is key in hospitality. Prepare to share examples of how you've handled guest requests or complaints in the past. Emphasise your ability to remain calm and composed while ensuring guest satisfaction.
✨Understand Safety and Security Procedures
Since safety is a priority during overnight shifts, brush up on relevant safety and security protocols. Be ready to discuss how you would handle emergency situations and ensure the safety of both guests and staff.
✨Familiarise Yourself with the Hotel's Operations
Research the Holiday Inn Bristol - Filton and its operations. Understanding their services, facilities, and unique features will help you tailor your responses and show genuine interest in the role and the hotel.
