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For Companies At a Glance
- Tasks: Lead change initiatives across branches, ensuring seamless service delivery and community engagement.
- Company: Post Office is a vital community hub, committed to evolving while maintaining personal connections.
- Benefits: Enjoy a competitive salary, company car, bonus opportunities, generous leave, and comprehensive healthcare.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: Strong relationship-building skills, excellent communication, and a full driving licence required.
- Other info: Join a diverse team dedicated to inclusivity and positive change.
The predicted salary is between 28800 - 43200 £ per year.
Salary: Competitive salary with great benefits
Grade: 2A
Reporting Line: Regional Change Manager
Contract Type: 12 month Secondment
Location: Field Based – Hereford and South Wales
What to expect
The primary aim of the Area Change Manager is to maintain service provision across a designated patch of branches and ensure Post Office continues to service its customers when and where needed. This includes efficiently supporting the exit of branches and sourcing suitable replacements through to supporting new branches as they get started.
Based in the field you will have the opportunity to cultivate potential new trading partners in the local area, negotiate with key stakeholders including MP’s, local authorities and landlords and prepare detailed project plans for each change including assessing risk.
This really is a great opportunity to support the local community by ensuring the continual delivery of Post Office services in the area. As this role is field based you will need a full driving license as much of your time will be spent out on visits.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• Access to company car
• Up to 10% on target bonus opportunity
• 25 days annual leave that increases with tenure
• Generous pension contribution
• Access to Benenden Healthcare
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office \’Everybody\’s Business\’. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
To be considered for this role you will need a proven track record of strong relationship building skills within a retail environment. In addition you will also require:
• Excellent written and verbal communication skills with the ability to be persuasive and confident working with stakeholders
• Commercially oriented with a good business acumen
• Passion for great Customer Service and a desire to drive excellence
• A full driving license
About us
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that\’s constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.
Whilst there is much work to be done, we\’re looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you\’re inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.
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Created on 12/07/2025 by TN United Kingdom
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Area Change Manager employer: Post Office
Contact Detail:
Post Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Change Manager
✨Tip Number 1
Familiarise yourself with the local area where you'll be working. Understanding the community and its needs will help you build relationships with potential trading partners and stakeholders, making you a more attractive candidate.
✨Tip Number 2
Brush up on your negotiation skills. Since you'll be dealing with local authorities and landlords, being able to confidently negotiate terms and conditions will set you apart from other candidates.
✨Tip Number 3
Showcase your customer service passion during interviews. Highlight specific examples of how you've driven excellence in customer service in previous roles, as this aligns closely with the values of Post Office.
✨Tip Number 4
Prepare to discuss your project management experience. Be ready to talk about how you've assessed risks and developed project plans in past roles, as this is crucial for the Area Change Manager position.
We think you need these skills to ace Area Change Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relationship-building skills and experience in a retail environment. Use specific examples that demonstrate your ability to communicate effectively with stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the role's responsibilities. Mention how your skills align with the company's commitment to community service and inclusivity.
Showcase Relevant Experience: When detailing your work history, focus on experiences that showcase your commercial acumen and ability to drive excellence in service delivery. Highlight any previous roles where you successfully managed change or built partnerships.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Post Office
✨Showcase Your Relationship-Building Skills
As an Area Change Manager, strong relationship-building skills are crucial. Be prepared to share specific examples of how you've successfully built and maintained relationships in a retail environment, especially with stakeholders like local authorities and landlords.
✨Demonstrate Your Communication Prowess
Excellent written and verbal communication is key for this role. Practice articulating your thoughts clearly and persuasively, perhaps by preparing a brief presentation on a relevant topic to showcase your ability to engage stakeholders effectively.
✨Highlight Your Commercial Acumen
This position requires a good understanding of business operations. Be ready to discuss your previous experiences where you demonstrated commercial awareness and how it contributed to successful outcomes in your past roles.
✨Express Your Passion for Customer Service
The Post Office values great customer service. Share your passion for delivering excellent service and provide examples of how you've gone above and beyond to meet customer needs in your previous positions.
