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For Companies At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, the UK's leading facilities management company with over 76,000 employees.
- Benefits: Enjoy flexible hours, paid breaks, and access to exclusive discounts and financial services.
- Why this job: Be part of a diverse team focused on safety and community impact while developing your career.
- Qualifications: SIA licence preferred; training may be provided for the right candidate.
- Other info: Inclusive recruitment process; adjustments available for applicants with disabilities.
Relief Retail Security Officer
Mitie Cleaning & Hygiene Services
Locations: Northampton, Milton Keynes, Aylesbury areas
Shift times: Various shift times (between 0800 and 2200) – must be flexible to work any day/time
Contract: Minimum 8 hour contract
Pay: £13.97 per hour
Experience: Retail Experience Is Essential
Driving licence: Must have full driving licence and own vehicle; travel includes up to 30 miles radius each way
Job Overview
You are required to provide safety and security to our customer\’s property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and/or exceed the Key performance indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self‑development, all whilst upholding both Mitie and our clients reputation. As this is a relief role covering both sickness and holiday, you must be flexible in terms of what days you work and able to pick up shifts last minute. Ideally, you would have a full UK drivers licence and access to your own vehicle.
Main Duties
- Use ASCONE to maintain the security of the site.
- Conduct regular patrols of the site.
- Deliver customer service to both staff and visitors.
- Support the staff with any reasonable request.
- Ensure the relevant reports are completed in order for accurate information to be recorded.
Training
For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self‑development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate and detailed entry of any incidents that occur on the system provided on site.
- To call emergency services and Communication Centre to report all incidents.
What We Are Looking For
- Door Supervisor SIA License.
- Excellent communication skills.
- Ability to work well under pressure.
- Full UK drivers licence with access to own vehicle is essential.
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household, so you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Apply Now
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Relief Retail Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Retail Security Officer
✨Tip Number 1
Familiarise yourself with the specific duties of a Retail Security Officer. Understanding the importance of customer service and crime prevention in a retail environment will help you demonstrate your suitability for the role during any discussions.
✨Tip Number 2
If you don’t already have an SIA licence, consider enrolling in a training course as soon as possible. Having this certification can significantly boost your chances of being selected for the position.
✨Tip Number 3
Network with current or former employees of Mitie or similar companies. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare to discuss how you would handle various scenarios that may arise in a retail setting, such as dealing with shoplifters or managing difficult customers. This will show your proactive approach and readiness for the role.
We think you need these skills to ace Relief Retail Security Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Relief Retail Security Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous experience in security roles or customer service. Mention specific instances where you successfully managed difficult situations or contributed to a safe environment, as this will resonate well with Mitie's focus on exceptional customer service.
SIA Licence Details: If you hold a current SIA licence or relevant certificates, make sure to include this information prominently in your CV. If you do not have one, express your willingness to undergo training, as mentioned in the job description.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role
Familiarise yourself with the responsibilities of a Relief Retail Security Officer. Understand the importance of customer service and how it ties into creating a safe shopping environment. Be ready to discuss how you can contribute to this goal.
✨Highlight Relevant Experience
If you have previous experience in security or customer service, make sure to highlight it during the interview. Share specific examples of how you've handled difficult situations or contributed to a safer environment in past roles.
✨Demonstrate Communication Skills
As a security officer, you'll need to liaise with store management and possibly the police. Show that you can communicate effectively by providing clear and concise answers during the interview. Practice common interview questions to improve your confidence.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, training opportunities, or the specifics of the role. This shows your interest and helps you determine if it's the right fit for you.
