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- Tasks: Be the friendly face at Family Hubs, supporting families and managing reception duties.
- Company: Join Suffolk County Council, dedicated to making a positive impact in local communities.
- Benefits: Enjoy flexible working, up to 29 days leave, and a competitive pension scheme.
- Why this job: Make a real difference in children's lives while working in a supportive team environment.
- Qualifications: NVQ Level 2 in Business Administration or Customer Service, plus strong communication skills.
- Other info: Open to all applicants, especially those from underrepresented groups.
The predicted salary is between 20400 - 28400 £ per year.
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Join to apply for the Support and Information Officer role at Suffolk Jobs Direct
- Suffolk County Council – Post 1: Foley House Family Hub, Newmarket, CB8 0HY and Post 2: The Lark Family Hub, Mildenhall, IP28 7JX (On-site)
- £24,404 per annum (pro rata for part time)
- Post 1: 22.5 hours per week
- Post 2: 22.5 hours per week
- Permanent
Job Description
- Suffolk County Council – Post 1: Foley House Family Hub, Newmarket, CB8 0HY and Post 2: The Lark Family Hub, Mildenhall, IP28 7JX (On-site)
- £24,404 per annum (pro rata for part time)
- Post 1: 22.5 hours per week
- Post 2: 22.5 hours per week
- Permanent
We’re focused on making a meaningful difference to communities across Suffolk. How? By listening to our people, learning from what they say and creating a culture of mutual respect. As a Support and Information Officer in the Children’s Centre Team (based at Foley House Family Hub in Newmarket or The Lark Family Hub in Mildenhall) you’ll be as keen to collaborate and build a bright future as we are.
Reimagine the possibilities.
Your Role And Responsibilities
As a Support and Information Officer, you will be the welcoming face of our Family Hubs, providing a warm and professional first point of contact for families, children, and professionals. You’ll manage reception duties, support the Community Health Team with administrative and finance tasks, and help maintain a safe and welcoming environment across our sites.
You’ll play a key role in delivering the Healthy Child Programme and Children’s Centre Statutory Framework, supporting children from pregnancy to age 5 and their families. Your responsibilities will include:
- Greeting and signposting families and professionals to appropriate services
- Managing reception and supporting building operations (e.g. key holding, health and safety checks)
- Supporting the planning and delivery of group activities
- Handling administrative tasks including data entry, room bookings, and financial processing
- Promoting services through marketing, social media, and community engagement
- Supporting safeguarding practices and escalating concerns appropriately
You will need
- NVQ Level 2 in Business Administration, Customer Service, or equivalent experience
- Good literacy, numeracy, and IT skills (including Microsoft Office)
- Experience in administrative and office-based roles
- Strong communication and interpersonal skills
- Ability to work flexibly across multiple sites and adapt to changing priorities
- A passion for supporting children and families, and a commitment to safeguarding
You can view a full list of requirements in the Job and Person Profile (docx) .If you believe you can succeed in this role, apply. Even if you don\’t meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
You’ll be part of Suffolk’s Community Health Team (0–19), working collaboratively with colleagues across Family Hubs in the Forest Heath area. Our team is committed to early intervention, reducing social isolation, and improving outcomes for children and families. We value flexibility, creativity, and a strengths-based approach to practice.
We offer a supportive and inclusive working environment, with opportunities for professional development and flexible working arrangements.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk) .
For more information
Please contact Debbie Frost (she/her) for a casual conversation. You can reach her by calling 07920 502637 or emailing debbie.frost@suffolk.gov.uk
How To Apply
Step 1 – Read the Job and Person Profile (docx) .
Step 2 – Click ‘Apply Now’ to start your online application.
Step 3 – Upload aSupporting Statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template .
Question 1 – Tell us about your administrative and office experience.
Question 2 – What do you consider are the important factors to ensure we provide an effective and customer-focused first point of contact for families and visitors to our Family Hubs?
Question 3 – How would you ensure that Family Hub services are effectively shared with families and professionals?
Question 4 – Describe a time when you had to manage competing priorities. How did you approach the situation and what was the outcome?
Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
Closing date:11.30pm, 21 July 2025
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
About Us
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .
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Support and Information Officer employer: Suffolk Jobs Direct
Contact Detail:
Suffolk Jobs Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support and Information Officer
✨Tip Number 1
Familiarise yourself with the Healthy Child Programme and the Children’s Centre Statutory Framework. Understanding these frameworks will not only help you in your role but also demonstrate your commitment to supporting families during the application process.
✨Tip Number 2
Network with current or former employees of Suffolk County Council, especially those in similar roles. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss your experience in managing reception duties and administrative tasks. Think of specific examples where you successfully handled multiple priorities, as this will be crucial in demonstrating your ability to thrive in a busy Family Hub environment.
✨Tip Number 4
Showcase your passion for community engagement and safeguarding during any interviews or discussions. Being able to articulate why you care about supporting children and families will resonate well with the values of Suffolk County Council.
We think you need these skills to ace Support and Information Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Support and Information Officer position. This will help you tailor your application to highlight relevant experiences.
Craft a Strong Supporting Statement: Use the provided template to answer the four questions clearly and concisely. Make sure to showcase your administrative experience, customer service skills, and ability to manage competing priorities effectively.
Highlight Relevant Skills: Emphasise your NVQ Level 2 in Business Administration or equivalent experience, along with your IT skills and communication abilities. Relate these directly to the tasks mentioned in the job description.
Proofread Your Application: Before submitting, double-check your supporting statement and any other documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Suffolk Jobs Direct
✨Show Your Passion for Community Support
Make sure to express your genuine enthusiasm for supporting children and families during the interview. Share any relevant experiences that highlight your commitment to community service, as this role is all about making a meaningful difference.
✨Prepare for Administrative Questions
Since the role involves various administrative tasks, be ready to discuss your previous experience in office settings. Think of specific examples where you successfully managed reception duties or handled data entry, as these will demonstrate your capability.
✨Understand the Healthy Child Programme
Familiarise yourself with the Healthy Child Programme and the Children’s Centre Statutory Framework. Being knowledgeable about these topics will show that you are prepared and understand the responsibilities of the role.
✨Practice Your Communication Skills
As a first point of contact, strong communication skills are essential. Practice answering common interview questions clearly and confidently, and consider how you would handle difficult situations or competing priorities in a professional manner.
