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- Tasks: Join our team to maintain cleanliness and delight guests at a luxury hotel.
- Company: Mandarin Oriental is renowned for its luxurious hotels and exceptional service worldwide.
- Benefits: Enjoy flexible shifts, wellness programmes, discounts, and complimentary stays at our hotels globally.
- Why this job: Be part of a diverse team committed to sustainability and exceptional guest experiences.
- Qualifications: Previous experience in housekeeping at a five-star hotel is preferred.
- Other info: Must have the right to work in the UK; flexibility for varied shifts is essential.
The predicted salary is between 20000 - 28000 £ per year.
HOUSEKEEPING ASSISTANT, HOUSEKEEPING
39 hours, 5 days per week
We’re looking for a Housekeeping Assistant to join our Housekeeping team.
Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.
As a Housekeeping Assistant at Mandarin Oriental Hyde Park, London, we expect from you:
- As Housekeeping Assistant you will maintain the cleanliness and good order of all assigned areas creating a pleasant environment for our guests.
- You will be in charge of delighting our guests with requested service and ensure that all linen cupboards and all items are stocked properly.
- We are looking for someone with ideally a previous experience in a five star hotel and a passion for hospitality.
- You are willing to provide a professional, attentive and impeccable service in order to achieve great customer satisfaction.
As a Housekeeping Assistant you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.
To be a successful Housekeeping Assistant candidate, you will have worked within Housekeeping previously in a fast-paced environment. Ideally you have worked in a five star Hotel or similar establishment.
Our commitment to you:
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
- 50% F&B & Spa discount on property
- Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
- Complimentary Westfield Healthcare cash plan, children added at no extra cost
- Colleague Experience Stay in-house with breakfast included upon completed probation
- Friends & Family hotel rate and Spa discount
- 1 paid Charity Day per year to dedicate to a charity of your choice
- Season ticket loan & cycle to work scheme
- £750 recruitment referral bonus
- Free meals on duty & uniform dry-cleaning services
- Increased holiday entitlement with Length of Service, up to 33 days off
- Subsidized podiatry sessions with our incredible Bastien pedicurists
- Free Life Assurance benefits whilst in service
- Access to Hospitality Action’s Employee Assistance Programme
- Employee Recognition Programmes
- Social, wellbeing, charity, and sporting events throughout the year
SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.
Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.
We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.
DIVERSITY & INCLUSION.
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.
All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
ELIGIBILITY TO WORK IN THE UK.
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Housekeeping Assistant employer: Mandarin Oriental Hotel Group Limited
Contact Detail:
Mandarin Oriental Hotel Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Assistant
✨Tip Number 1
Familiarise yourself with the Mandarin Oriental brand and its values. Understanding their commitment to luxury service and sustainability will help you align your responses during interviews, showcasing that you share their ethos.
✨Tip Number 2
Highlight any previous experience in a fast-paced environment, especially within five-star hotels. Be ready to discuss specific situations where you demonstrated exceptional service or teamwork, as this is crucial for the role.
✨Tip Number 3
Prepare to discuss your flexibility regarding shift patterns. Since the role requires working various shifts, showing that you are adaptable and willing to work weekends and holidays can set you apart from other candidates.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights about the company culture and expectations. This can provide you with valuable information to tailor your approach and demonstrate your genuine interest in joining the team.
We think you need these skills to ace Housekeeping Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping, especially in a five-star hotel environment. Use specific examples to demonstrate your skills and achievements in maintaining cleanliness and providing excellent service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention why you want to work at Mandarin Oriental Hyde Park and how your values align with their commitment to exceptional service and sustainability.
Showcase Your Flexibility: Since the role requires working on a rotating shift basis, emphasise your flexibility in your application. Mention any previous experience with varied shifts and your willingness to adapt to the needs of the team.
Highlight Teamwork and Integrity: In your application, illustrate your ability to work well in a team and your commitment to integrity and respect. Provide examples of how you've contributed to a positive team environment in past roles.
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences that highlight your dedication to providing exceptional service, especially in a five-star environment.
✨Demonstrate Team Spirit
Since teamwork is crucial in a housekeeping role, be prepared to discuss how you work well with others. Provide examples of how you've collaborated with colleagues to achieve common goals or improve service quality.
✨Highlight Your Attention to Detail
As a Housekeeping Assistant, attention to detail is key. Be ready to talk about specific instances where your meticulous nature has positively impacted guest satisfaction or the overall cleanliness of an area.
✨Be Flexible and Adaptable
Given the rotating shift patterns, it's important to convey your flexibility. Discuss your willingness to work various shifts, including weekends and holidays, and share any past experiences where you've successfully adapted to changing schedules.
