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- Tasks: Supervise front desk operations and ensure exceptional guest experiences.
- Company: Join Klarent Hospitality, a leading hotel group in the UK and Ireland.
- Benefits: Enjoy cash incentives, free meals, discounted hotel stays, and personal development opportunities.
- Why this job: Be part of a supportive team that values hard work and offers growth potential.
- Qualifications: Passionate, friendly, and organised individuals with excellent communication skills are encouraged to apply.
- Other info: Flexible shifts available, including mornings, evenings, and weekends.
The predicted salary is between 24000 - 36000 £ per year.
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team – T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Free Car Parking – “Hotel specific”
- Stays in our hotels at discounted prices or
- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring, good grooming skills
- Enjoys working as part of a team
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
- Ambitious and hard working
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
- Is the Front Office Supervisor role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?
Klarent Hospitality are recruiting for a Front Office Supervisor
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role
- As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments
- A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our guest
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
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Front Office Supervisor employer: Klarent Hospitality Limited
Contact Detail:
Klarent Hospitality Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with the specific hotel brand and its values. Understanding the company's culture and what they prioritise in guest service will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of Klarent Hospitality. They can provide valuable insights into the company’s work environment and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 3
Prepare to discuss your previous supervisory experiences in detail. Be ready to share specific examples of how you've handled guest complaints, trained team members, or improved service standards, as these are crucial aspects of the Front Office Supervisor role.
✨Tip Number 4
Showcase your passion for customer service during any interactions with the hiring team. Whether it's through your enthusiasm in conversations or your proactive questions about the role, demonstrating your commitment to exceptional guest experiences can set you apart.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Front Office Supervisor role. Emphasise your supervisory experience, customer service skills, and any specific achievements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to deliver exceptional guest experiences. Mention specific examples of how you've positively impacted guest satisfaction in past positions.
Highlight Relevant Skills: In your application, clearly outline your interpersonal and communication skills, as well as your ability to work under pressure. These are crucial for a Front Office Supervisor, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Klarent Hospitality Limited
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for delivering exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Teamwork Skills
As a Front Office Supervisor, you'll need to work closely with your team. Highlight your ability to collaborate effectively and support your colleagues, especially in high-pressure situations.
✨Prepare for Situational Questions
Expect questions that assess how you handle various scenarios, such as managing complaints or training new staff. Think of relevant experiences and be ready to discuss how you approached these challenges.
✨Research the Company Culture
Familiarise yourself with Klarent Hospitality's values and mission. This will help you align your answers with their expectations and demonstrate that you're a good fit for their team.
