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- Tasks: Engage with library visitors, assist with inquiries, and promote reading and cultural activities.
- Company: Join Nottingham City Council, a diverse and inclusive employer dedicated to serving the community.
- Benefits: Enjoy flexible working hours, 26 days annual leave, and health and wellbeing perks.
- Why this job: Make a positive impact in your community while developing valuable customer service skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: This role offers varied tasks and the chance to work across multiple library locations.
The predicted salary is between 20700 - 21500 £ per year.
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Join to apply for the Library Customer Advisor (Casual) role at Nottingham City Council
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Job Description
Contract Type: Casual
Working Hours: Various: 0-hour contract
Worker Type: On-site
Salary: £24,790 – £25,584 per annum (pro-rata for part-time)
Location: All Nottingham City Libraries
We’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you’ve been waiting for? Read on to find out more…
Nottingham City Council is known for inclusivity and innovation, and we are continually working around the clock to deliver services for Nottingham’s citizens, visitors and investors.
Our aspiration is to make Nottingham a Great City, but to do this, we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value differences.
About The Role
Nottingham City Libraries are seeking to recruit Casual Library Customer Advisors.
We’re looking for someone with excellent customer service skills who loves helping others and who would welcome the chance to inspire people to read, learn and enjoy culture. As a Casual Library Customer Advisor, no two days would be the same. You may be taking a class visit from a local school, or helping someone to fill in a job application, or to choose their perfect book to read. Our libraries offer a wide range of services, and you will make sure that everyone’s experience with us is a positive one. You will be enthusiastic, self-motivated, energetic and proactive in looking for ways to develop and improve library services and outcomes for customers. You will also be committed to supporting the delivery of arts, cultural and learning services delivered through libraries.
You will be asked to cover a variety of front-line roles on an ad hoc basis due to vacancies, sickness, and leave.
You may be asked to move site at the last minute, and may be asked at short notice to be able to cover a library for us.
We are looking for a variety of people to cover different elements of this role, including
- General cover at all our library locations
- Cover at Nottingham Prison Library (subject to appropriate checks and clearance)
About You
The ideal candidate will have:
Essential Requirements
- Excellent written and verbal communication skills
- Able to deliver high-level customer service to a wide range of citizens
- An excellent team player
- Able to organise, prioritise, and multitask
- An ability to use information technology as applied in the workplace
- Able to be flexible and adapt to work in different locations
- This post is subject to an enhanced DBS check with a barred list check.
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries, please contact Darren Smith, Customer Service Manager, by email at Darren.smith2@nottinghamcity.gov.uk
Closing Date: 18th July 2025
Please note that there may be occasions when we close the advert before the closing date, and we encourage you to apply as soon as possible.
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
About Us
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
In addition to working within a great team and a competitive salary you will have access to:
- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working – to support your work life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled – these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
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Library Customer Advisor (Casual) employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Customer Advisor (Casual)
✨Tip Number 1
Familiarise yourself with the services offered by Nottingham City Libraries. Understanding their range of offerings will help you engage confidently with customers and demonstrate your enthusiasm for promoting reading and learning.
✨Tip Number 2
Showcase your customer service skills in any interactions you have before applying. Whether it's through volunteering or part-time work, real-life examples of how you've helped others will make you stand out.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability during the interview. Since the role requires covering various locations and tasks, highlighting your ability to handle change will be crucial.
✨Tip Number 4
Connect with current or former employees of Nottingham City Libraries on platforms like LinkedIn. They can provide insights into the work culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Library Customer Advisor (Casual)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in libraries or similar environments. Use keywords from the job description to demonstrate that you meet the essential requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your enthusiasm for working in a library setting. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Flexibility: Emphasise your ability to adapt to different roles and locations, as this is crucial for a casual position. Provide examples of situations where you've successfully managed changing circumstances.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nottingham City Council
✨Show Your Passion for Customer Service
As a Library Customer Advisor, your enthusiasm for helping others is key. Be prepared to share examples of how you've provided excellent customer service in the past, whether it's assisting someone with a query or creating a welcoming environment.
✨Demonstrate Flexibility and Adaptability
Given the casual nature of the role, it's important to highlight your ability to adapt to different situations and locations. Share experiences where you've successfully handled unexpected changes or challenges in a work environment.
✨Communicate Clearly and Effectively
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you would engage with diverse groups of people in the library setting.
✨Research Nottingham City Libraries
Familiarise yourself with the services offered by Nottingham City Libraries. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the role.
