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For Companies At a Glance
- Tasks: Lead the front desk team, ensuring exceptional guest experiences and smooth operations.
- Company: Join DoubleTree by Hilton Southampton, a vibrant hotel known for its hospitality and community spirit.
- Benefits: Enjoy competitive pay, cash incentives, free meals, and discounted hotel stays.
- Why this job: Be part of a supportive team that values your growth and rewards hard work.
- Qualifications: Looking for passionate individuals with great communication skills and a positive attitude.
- Other info: Located near city attractions, offering a dynamic work environment in hospitality.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Front Office Supervisor role at DoubleTree by Hilton Southampton.
Job Ref: AM14657
Branch: Doubletree by Hilton Southampton
Location: Doubletree by Hilton Southampton, Southampton
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 11/08/2025
Closing date: 13/09/2025
Benefits and incentives
- £250, up to £1000 cash incentives when referring a friend to join our team – T&C’s apply
- Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Free Car Parking – “Hotel specific”
- Stays in our hotels at discounted prices or free stays in our hotels as rewards and recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring, good grooming skills
- Enjoys working as part of a team
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
- Ambitious and hard working
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
The Role
- As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments
- A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our guest
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
Located just outside the city centre, minutes from the M3 and M27 motorways, DoubleTree by Hilton Southampton offers easy access to plenty of activities. We are just minutes from Southampton Airport and two large train stations, making getting around the city easy. Take in the fresh country air when you visit the beautiful New Forest from your base in Southampton, the closest city to the forest.
Savor a DoubleTree chocolate chip cookie upon arrival and settle into your modern guest room or suite. All rooms feature a 32-inch LCD TV and WiFi access. Our suites provide extra space, a seating area, coffee machine and a later check-out time. Upgrade to a Deluxe Room to enjoy additional amenities such as fluffy bathrobes and slippers, a welcome plate and a one-hour extended checkout.
Set on a hill, our hotel is located over five floors and features modern decor throughout. We are nestled among a woodland backdrop, providing wonderful views and photo opportunities for weddings and special events. Keep up your fitness routine in the 24-hour fitness center or simply relax on the terrace of our restaurant, Bracken Place, and take in the garden view. The cosy bar also offers the perfect spot to unwind with comfy sofas and a large screen TV.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Hospitality
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Front Office Supervisor employer: DoubleTree by Hilton Southampton
Contact Detail:
DoubleTree by Hilton Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with the DoubleTree by Hilton brand and its values. Understanding their commitment to guest satisfaction and hospitality will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of DoubleTree by Hilton. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your supervisory skills and ability to handle guest complaints effectively. This will highlight your suitability for the Front Office Supervisor position.
✨Tip Number 4
Be ready to demonstrate your knowledge of the local area and attractions around Southampton. Showing that you can provide guests with recommendations will reflect your commitment to exceptional customer service.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and supervisory roles. Emphasise skills such as customer service, team management, and any specific achievements that align with the responsibilities of a Front Office Supervisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your ability to deliver exceptional guest experiences. Mention specific examples from your past roles that demonstrate your leadership and problem-solving skills.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, organisation, and the ability to work under pressure. Use bullet points to make these stand out and ensure they are easily identifiable.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a supervisory role within hospitality.
How to prepare for a job interview at DoubleTree by Hilton Southampton
✨Know the Company
Before your interview, take some time to research DoubleTree by Hilton Southampton. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As a Front Office Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle complaints and ensure guest satisfaction.
✨Demonstrate Leadership Qualities
Since this role involves supervising a team, be ready to discuss your leadership style. Share instances where you successfully managed a team, trained new staff, or resolved conflicts. This will illustrate your capability to lead effectively.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the hotel's future plans. This shows your enthusiasm and helps you assess if the role is right for you.
