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- Tasks: Be the go-to person for processing customer orders and managing requests.
- Company: Join a leading UK mobile infrastructure services company focused on innovation and excellence.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Make an impact by ensuring smooth project delivery and building strong relationships.
- Qualifications: Experience in data management and customer service, preferably in telecoms.
- Other info: Embrace our values of innovation, integrity, and customer focus.
The predicted salary is between 36000 - 60000 £ per year.
Our Vision: Continue to be the leading UK mobile infrastructure services company.
Our Mission: To be famous for excellence in delivery, embracing transformation with our people and our customers at its heart.
We are at an exciting time in our company\’s development. We\’ve come a long way since we were first formed in 2012. From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conversation on innovation and developing sharper solutions to serve our customers better. We collaborate as a team to meet the high standards expected of us and demand the best of ourselves through our values
About the role
To be first point of contact for all Customer Orders into Cornerstone, responsible for receiving, validating, accepting or rejecting order requests into the business, using a pre-defined validation criterion and SLAs to ensure works requested are within Cornerstone scope and budget. Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery.
KEY RESPONSIBILITIES
Service Order Request Processing (SOR) & Impact Assessment\’s (IAR)
•Efficiently manage all incoming Service Order Requests.
•Use key business reports and financial data to verify alignment with Cornerstone\’s scope, budget, and forecasts.
•Provide full justification for any rejected requests and escalate key issues to the Customer Order Manager.
•Oversee a ticketing help desk, ensuring stakeholders receive timely and meaningful updates.
Change Management
•Manage incoming Change Requests with attention to business scope, budget, and forecasting alignment.
•Justify rejected changes clearly and escalate issues as needed.
•Ensure help desk coordination with regular updates to stakeholders.
Database Management
•Maintain alignment of customer orders within the database system for a holistic view of all active projects and programs.
•Ensure data accuracy through regular cleansing and validation to uphold quality records.
Stakeholder Management
•Develop and maintain strong business relationships with internal and external stakeholders.
•Align stakeholders with Cornerstone\’s order management and supplier strategies.
•Provide updates on relevant changes to maintain customer engagement.
Supplier Support
•Ensure order processing aligns with current supplier strategies and business plans.
•Handle supplier queries proactively for efficient and accurate project delivery.
Compliance & Security
•Support health and safety, environmental practices, business continuity, and information security processes to meet customer commitments.
Desired Experience
•Experience (technical, managerial, industry)
•Experience in data management & Program support
•Experience in working with and managing demanding customers
•Experience within telecoms industry
•Experienced in process creation and continuous improvement programmes
Skills / Knowledge
–
•Intermediate Excel skills
•Intermediate MS Office knowledge
•Accuracy & attention to detail
•Ability to work to deadlines
Cornerstone Values
Operate and uphold Cornerstones\’ values of Everyone Matters, Innovate to Elevate, Do the Right Thing and Customer First.
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Customer Order Analyst employer: Cornerstone
Contact Detail:
Cornerstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Analyst
✨Tip Number 1
Familiarise yourself with the telecoms industry and current trends. Understanding the landscape will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the field, especially those who work in customer order management or similar roles. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Brush up on your Excel skills, as they are crucial for data management in this role. Consider taking a short course or using online resources to enhance your proficiency, which will make you stand out as a candidate.
✨Tip Number 4
Prepare to discuss your experience with stakeholder management. Think of specific examples where you've successfully built relationships or resolved conflicts, as this will showcase your ability to align with Cornerstone's values.
We think you need these skills to ace Customer Order Analyst
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and desired experience. Tailor your application to highlight how your skills and experiences align with the role of a Customer Order Analyst.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in data management, customer service, or the telecoms industry. Use specific examples to demonstrate your ability to manage customer orders and stakeholder relationships effectively.
Showcase Your Skills: Make sure to mention your intermediate Excel and MS Office skills, as well as your attention to detail and ability to work to deadlines. These are crucial for the role and should be clearly stated in your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also reflects your understanding of Cornerstone's values. Show enthusiasm for the role and explain why you would be a great fit for their team.
How to prepare for a job interview at Cornerstone
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Order Analyst. Familiarise yourself with service order request processing, change management, and stakeholder management. This will help you answer questions confidently and demonstrate your knowledge of the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in data management and working with demanding customers. Highlight any relevant experience in the telecoms industry and how it relates to the key responsibilities of the position.
✨Demonstrate Attention to Detail
Since accuracy is crucial for this role, be ready to provide examples of how you've maintained high standards in your previous work. Discuss any processes you've created or improvements you've implemented that showcase your attention to detail.
✨Align with Company Values
Familiarise yourself with Cornerstone's values: Everyone Matters, Innovate to Elevate, Do the Right Thing, and Customer First. Be prepared to discuss how your personal values align with these and how you can contribute to the company's mission and vision.
