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- Tasks: Lead a team to achieve sales targets and provide exceptional customer service.
- Company: Join Shiseido, a top global cosmetics company with 150 years of innovation.
- Benefits: Enjoy 30 days holiday, commission schemes, and world-class training.
- Why this job: Be part of a dynamic beauty culture and make a real impact in retail.
- Qualifications: Retail experience in beauty is preferred; strong communication and leadership skills are essential.
- Other info: Work 22.5 hours over 3 days at Sephora, Metrocentre.
The predicted salary is between 24000 - 36000 £ per year.
Multi Brand Counter Manager
Job Location: Sephora, Metrocentre – Gateshead
Contract type: Permanent Contract, 22.5 hours per week over 3 days
MISSION
ABOUT SHISEIDO GROUP
Our mission : Beauty Innovations for a Better World
Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. Did you know that Shiseido is the most awarded company in terms of innovation with a record 26 FSCC Awards?
1. Leverage our unique portfolio of Beauty brands across all 3 categories
2. Stay agile and capture new retail opportunities
3. Customer-driven decisions
4. Create a great place to work in Beauty
Our first strength is Make-up, led by NARS, the No 8 brand in the UK market with incredible success globally.
ABOUT SHISEIDO
For over 150 years, Shiseido has continued to spearhead innovation and acted as a pioneer in the beauty space. Developing ground-breaking technology for world class skincare innovation and being recognised through numerous awards
Nowhere will you discover a more authentic J-BEAUTY experience and the secret to a perfect complexion than with Shiseido skincare rituals. Within your role at Shiseido, you will discover 150 years of skincare knowledge and learn treatments to build your customers skin\’s power every day, ready to fight the effects of stress, city life and signs of aging, for a smoother, more radiant , resilient, healthy and vibrant skin.
ABOUT DRUNK ELEPHANT
Drunk Elephant launched in Houston Texas in 2013, founded by Tiffany Masterson- Drunk Elephant was born from Tiffany\’s quest to eliminate specific ingredients (the suspicious 6) from her skincare routine. Unable to find something already available, Tiffany set to it and created her own.
We are committed to using only ingredients that either directly benefit the health of the skin or support the integrity of our formulations. We never take into account whether something is synthetic or natural, instead choosing ingredients based on biocompatibility.
MAIN RESPONSIBILITIES
You will relish in the challenge of meeting your sales targets and identifying new opportunities to drive the business. You are a Beauty and skin enthusiast and will be confident, engaging and knowledgeable about Shiseido and Drunk Elephant brand vision and products, ensuring customers are excited and connected with both the brand and you as a beauty professional. Providing exceptional service and surpassing the expectations of customers will come naturally to you, as will your confidence in establishing meaningful rapport with both customers and retail partners in stores. You will maintain high standards of visual excellence of the Shiseido and Drunk Elephant space and will be expected to oversee the visual representation of our sister brands within your store. You will also nurture the relationship between Shiseido group and the retail partners in store.
With a selective distribution, of this model your voice is always heard and you have the opportunity to make a real impact on the business. We expect you to be dedicated and enthusiastic to develop your knowledge about skincare and beauty, to be proactive and target driven with a true passion for the beauty industry and what it represents. In return we offer world class training – we invest in you, ensuring you have the highest level of product, sales and services training, enabling you on your journey to become the best Beauty professional you can be.
PROFILE
- Ability to work and drive a team to achieve a sales target in a fast paced environment
- Ability to prioritise and manage time effectively across multiple brands and plan in contingencies to ensure that the targets are met
- Excellent communication skills with all touch points, Customers, Team members, Area Manager and retail partners in store
- Organised and methodical, able to recognise business opportunities and plan accordingly
- Ability to motivate and inspire team members, to deliver brand message and an exceptional customer experience that build the Shiseido reputation.
- Committed to excellence in service and standards
- Management experience or retail sales experience in beauty retail industry desirable
- Alignment with the group\’s \”Trust8\” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
The benefits you\’ll love…
30 days holiday, including bank holidays, increasing with service
Generous discretionary commission scheme
Contributory pension scheme – 5% employer contribution
Enhanced parental allowance
Life Assurance up to x2 your salary
Employee referral bonuses
Access to Retail Trust
Annual performance and development reviews so you know your career is going in the right direction
POSITION REFERENCE NUMBER: 14197
Multi Brand Counter Manager
Job Location: Sephora, Metrocentre – Gateshead
Contract type: Permanent Contract, 22.5 hours per week over 3 days
MISSION
ABOUT SHISEIDO GROUP
Our mission : Beauty Innovations for a Better World
Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. Did you know that Shiseido is the most awarded company in terms of innovation with a record 26 FSCC Awards?
1. Leverage our unique portfolio of Beauty brands across all 3 categories
2. Stay agile and capture new retail opportunities
3. Customer-driven decisions
4. Create a great place to work in Beauty
Our first strength is Make-up, led by NARS, the No 8 brand in the UK market with incredible success globally.
ABOUT SHISEIDO
For over 150 years, Shiseido has continued to spearhead innovation and acted as a pioneer in the beauty space. Developing ground-breaking technology for world class skincare innovation and being recognised through numerous awards
Nowhere will you discover a more authentic J-BEAUTY experience and the secret to a perfect complexion than with Shiseido skincare rituals. Within your role at Shiseido, you will discover 150 years of skincare knowledge and learn treatments to build your customers skin\’s power every day, ready to fight the effects of stress, city life and signs of aging, for a smoother, more radiant , resilient, healthy and vibrant skin.
ABOUT DRUNK ELEPHANT
Drunk Elephant launched in Houston Texas in 2013, founded by Tiffany Masterson- Drunk Elephant was born from Tiffany\’s quest to eliminate specific ingredients (the suspicious 6) from her skincare routine. Unable to find something already available, Tiffany set to it and created her own.
We are committed to using only ingredients that either directly benefit the health of the skin or support the integrity of our formulations. We never take into account whether something is synthetic or natural, instead choosing ingredients based on biocompatibility.
MAIN RESPONSIBILITIES
You will relish in the challenge of meeting your sales targets and identifying new opportunities to drive the business. You are a Beauty and skin enthusiast and will be confident, engaging and knowledgeable about Shiseido and Drunk Elephant brand vision and products, ensuring customers are excited and connected with both the brand and you as a beauty professional. Providing exceptional service and surpassing the expectations of customers will come naturally to you, as will your confidence in establishing meaningful rapport with both customers and retail partners in stores. You will maintain high standards of visual excellence of the Shiseido and Drunk Elephant space and will be expected to oversee the visual representation of our sister brands within your store. You will also nurture the relationship between Shiseido group and the retail partners in store.
With a selective distribution, of this model your voice is always heard and you have the opportunity to make a real impact on the business. We expect you to be dedicated and enthusiastic to develop your knowledge about skincare and beauty, to be proactive and target driven with a true passion for the beauty industry and what it represents. In return we offer world class training – we invest in you, ensuring you have the highest level of product, sales and services training, enabling you on your journey to become the best Beauty professional you can be.
PROFILE
- Ability to work and drive a team to achieve a sales target in a fast paced environment
- Ability to prioritise and manage time effectively across multiple brands and plan in contingencies to ensure that the targets are met
- Excellent communication skills with all touch points, Customers, Team members, Area Manager and retail partners in store
- Organised and methodical, able to recognise business opportunities and plan accordingly
- Ability to motivate and inspire team members, to deliver brand message and an exceptional customer experience that build the Shiseido reputation.
- Committed to excellence in service and standards
- Management experience or retail sales experience in beauty retail industry desirable
- Alignment with the group\’s \”Trust8\” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
The benefits you\’ll love…
30 days holiday, including bank holidays, increasing with service
Generous discretionary commission scheme
Contributory pension scheme – 5% employer contribution
Enhanced parental allowance
Life Assurance up to x2 your salary
Employee referral bonuses
Access to Retail Trust
Annual performance and development reviews so you know your career is going in the right direction
POSITION REFERENCE NUMBER: 14197 #J-18808-Ljbffr
Drunk Elephant & Shiseido Multi Brand Counter Manager - Sephora, Metrocentre Newcastle (22.5 Hours) employer: Shiseido
Contact Detail:
Shiseido Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drunk Elephant & Shiseido Multi Brand Counter Manager - Sephora, Metrocentre Newcastle (22.5 Hours)
✨Tip Number 1
Familiarise yourself with the Shiseido and Drunk Elephant brands. Understanding their product lines, brand values, and unique selling points will help you engage customers effectively and demonstrate your passion for beauty.
✨Tip Number 2
Showcase your sales skills by preparing examples of how you've met or exceeded targets in previous roles. Be ready to discuss specific strategies you used to drive sales and how you can apply them to this position.
✨Tip Number 3
Network with current employees or industry professionals who have experience with Shiseido or Drunk Elephant. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss how you would create a positive customer experience. Think about ways to build rapport with customers and how you can inspire your team to deliver exceptional service that aligns with the brand's reputation.
We think you need these skills to ace Drunk Elephant & Shiseido Multi Brand Counter Manager - Sephora, Metrocentre Newcastle (22.5 Hours)
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with both Shiseido and Drunk Elephant. Highlight your knowledge of their products, values, and mission in your application to show that you are genuinely interested in the brands.
Tailor Your CV: Make sure your CV reflects relevant experience in beauty retail and management. Emphasise any achievements related to sales targets and customer service excellence, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and how your skills align with the responsibilities of the Multi Brand Counter Manager. Use specific examples to demonstrate your ability to drive sales and lead a team.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your application is well-written and free of errors. Consider including examples of how you've successfully engaged with customers or team members in previous roles.
How to prepare for a job interview at Shiseido
✨Know Your Brands
Familiarise yourself with both Shiseido and Drunk Elephant. Understand their brand values, product lines, and unique selling points. This knowledge will help you engage confidently with customers and demonstrate your passion for the beauty industry.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've met or exceeded targets. Be ready to share specific examples of how you've identified opportunities in a retail environment and driven business growth.
✨Emphasise Team Leadership
Highlight your ability to motivate and inspire a team. Discuss any past experiences where you've successfully led a team to achieve goals, as this role requires strong leadership skills to drive performance in a fast-paced setting.
✨Demonstrate Customer Focus
Be prepared to talk about how you prioritise customer service. Share examples of how you've built rapport with customers and provided exceptional service, as this is crucial for maintaining the reputation of both brands.
