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For Companies At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a global leader in stylish apparel and accessories.
- Benefits: Enjoy flexible schedules, merchandise discounts, and opportunities for career growth.
- Why this job: Be part of a vibrant team that celebrates individuality and promotes diversity.
- Qualifications: High school diploma preferred; retail experience is a plus but not required.
- Other info: Expect to work at least 16 hours weekly, with increased hours during peak times.
Company Description
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first.
Job Description
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
- Work Schedule Requirements
- Schedule will vary weekly but should expect to work at least 16 hours per week.
- Required availability on Saturdays and Sundays as well as certain holidays.
- In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
- Education: High School Diploma/ G.E.D. equivalent preferred
- Retail Experience: At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience: No Supervisory/ Management Experience Is Required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability/Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Work Ethic
- Omni Channel Services
Additional Information
What You’ll Get
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who\’ll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity employer
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Hollister Co. - Key Lead, Trafford employer: Abercrombie & Fitch Co.
Contact Detail:
Abercrombie & Fitch Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister Co. - Key Lead, Trafford
✨Tip Number 1
Familiarise yourself with Hollister's brand values and customer experience. Understanding their focus on quality and comfort will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your retail experience by preparing specific examples of how you've enhanced customer experiences in previous roles. This will demonstrate your capability to fulfil the Key Lead responsibilities effectively.
✨Tip Number 3
Be ready to discuss your leadership style, even if you don't have formal supervisory experience. Highlight instances where you've taken initiative or guided others, as this is crucial for a Key Lead position.
✨Tip Number 4
Prepare to talk about your adaptability and stress tolerance. Retail can be fast-paced, so sharing how you've successfully managed busy periods will show you're a great fit for the role.
We think you need these skills to ace Hollister Co. - Key Lead, Trafford
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Key Lead position at Hollister Co. Review the job description carefully and note the key responsibilities and qualifications required.
Tailor Your CV: Customise your CV to highlight relevant retail experience and skills that align with the Key Lead role. Emphasise any customer service experience and your ability to work in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Abercrombie & Fitch Co.'s values. Mention specific examples of how you can contribute to enhancing the customer experience.
Highlight Availability: Since the role requires weekend availability and flexibility during peak times, clearly state your availability in your application. This shows your commitment and readiness to meet the company's needs.
How to prepare for a job interview at Abercrombie & Fitch Co.
✨Show Your Customer Service Skills
As a Key Lead, you'll be responsible for ensuring a quality in-store experience. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to connect with customers and create a welcoming environment.
✨Demonstrate Leadership Potential
Even though supervisory experience isn't required, showcasing your leadership qualities can set you apart. Share examples of times when you've taken initiative or led a team project, even in informal settings. This will show your potential to guide Brand Reps and Stock Associates effectively.
✨Know the Brand Inside Out
Familiarise yourself with Hollister Co.'s products, values, and target audience. Being knowledgeable about the brand will not only impress your interviewers but also demonstrate your genuine interest in the role. Prepare to discuss how you can contribute to the brand's mission.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to multitask or adapt to changing circumstances. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
