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For Companies At a Glance
- Tasks: Support students and clients with study guidance and technical assistance.
- Company: Join Phoenix Health and Safety, a leader in health and safety training and consultancy.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive, inclusive culture.
- Why this job: Make a real impact by helping others succeed in their careers while developing your skills.
- Qualifications: NEBOSH National Diploma or working towards it; strong attention to detail required.
- Other info: Flexible working arrangements with a focus on personal growth and inclusivity.
The predicted salary is between 29000 - 35000 ÂŁ per year.
Company Outline
Job Role:Study and Technical Support Advisor
Location: Hybrid / Cannock, WS12 2HA (Mainly working from home, in the office once a month / quarter)
Salary: ÂŁ35,000 – ÂŁ40,000 DoE
Contract Type: Permanent
Why Do We Want You?
We are looking for a dedicated Study and Technical Support Advisor to join our growing team at Phoenix Health and Safety, part of the Wilmington Plc.
We need someone who is highly detail-oriented, has a strong focus to excel in structured and consistent workflows, and possesses strong prioritisation and organisational skills.
You will be responsible for marking assessments with precision and providing outstanding support to our students and clients via calls, emails, and social media platforms.You will also contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
If you have a passion for helping others succeed and the drive to maintain accuracy in a fast-paced environment, this role is for you.
Please note: At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!
Job purpose, tasks and responsibilities
You will be responsible for:
- Delivering an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement.
- Providing remote consultancy to our expanding client base.
- Engaging across Phoenix’s social media platforms, responding to queries, posting health and safety news, and supporting student learning.
- Ensuring all delegates receive respectful and professional support.
- Marking mock exam papers with accuracy and offering constructive feedback.
- Contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
- Managing email, phone, and webchat queries, and monitoring the Facebook page to ensure only members are granted access and queries/complaints are effectively managed.
- Conducting 1:1 sessions with students who require additional support.
- Staying updated on changes to health and safety standards and legislation.
- Efficiently planning your own diary and workload to meet service level agreements.
What’s the Best Thing About This Role?
You will gain immense satisfaction from helping students succeed, supporting their career growth, and witnessing them achieve promotions and professional development.
What’s the Most Challenging Thing About This Role?
This role demands a strong focus and to excel in structured and consistent workflows. You must maintain concentration and ensure high levels of accuracy across varied content while effectively managing your time.
Essential and desirable capabilities
To be successful in this role, you must have:
- NEBOSH National Diploma or working towards this.
- Membership of IOSH – CertIOSH or higher.
- Strong attention to detail and accuracy.
- The ability to work independently and stay focused.
- Excellent IT literacy and the ability to quickly learn and adapt to new systems.
- Strong prioritisation and organisational skills to manage your workload effectively.
To be successful in this role, it would be great if you have:
- Experience in a health and safety advisory experience.
- Experience in a practical health and safety experience.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
Before you go….
About us
Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!
Find What You’re Looking For
We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards.
Click on “APPLY” today!
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Study and Technical Support Advisor employer: Wilmington plc
Contact Detail:
Wilmington plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Study and Technical Support Advisor
✨Tip Number 1
Familiarise yourself with the latest health and safety standards and legislation. This knowledge will not only help you in the role but also demonstrate your commitment to staying updated, which is crucial for a Study and Technical Support Advisor.
✨Tip Number 2
Engage with Phoenix Health and Safety's social media platforms before your interview. Understanding their online presence and how they interact with students can give you valuable insights and show your enthusiasm for the role.
✨Tip Number 3
Practice your communication skills, especially in providing constructive feedback. As you'll be marking assessments and supporting students, being able to convey information clearly and positively is key.
✨Tip Number 4
Prepare examples of how you've successfully managed your workload and prioritised tasks in previous roles. This will highlight your organisational skills, which are essential for excelling in this position.
We think you need these skills to ace Study and Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Study and Technical Support Advisor. Emphasise your attention to detail, organisational skills, and any health and safety qualifications you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others succeed and your ability to maintain accuracy in a fast-paced environment. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Relevant Qualifications: Clearly state your NEBOSH National Diploma status and IOSH membership in your application. If you're working towards these qualifications, mention your progress and commitment to achieving them.
Showcase Communication Skills: Since the role involves engaging with students and clients through various platforms, highlight your communication skills. Provide examples of how you've successfully managed queries or provided support in previous roles.
How to prepare for a job interview at Wilmington plc
✨Show Your Passion for Helping Others
During the interview, express your enthusiasm for supporting students and clients. Share examples of how you've helped others succeed in the past, as this role is all about providing outstanding support.
✨Demonstrate Attention to Detail
Since marking assessments accurately is a key responsibility, be prepared to discuss your methods for ensuring precision in your work. You might even want to bring examples of your previous work that showcase your attention to detail.
✨Familiarise Yourself with Health and Safety Standards
Stay updated on current health and safety legislation and standards. Being knowledgeable about these topics will not only impress your interviewers but also show your commitment to the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple queries. Think of scenarios where you had to prioritise tasks or provide technical support, and be ready to discuss how you handled them.
