Senior Critical Environment Technician

Overview

As a Senior Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our datacenters up and running. This includes coordinating with suppliers/vendors, working with Management to address operational, risk and safety situations, mentoring other CE Technicians, having a hands-on understanding of how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations.

About CO+I

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. CO+I Critical Environment Technicians deliver the core infrastructure and foundational technologies for Microsoft services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Responsibilities

• Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and work on advanced tasks independently.
• Inspect and supervise critical environment-related facility equipment (e.g., controls, HVAC, mechanical systems), building and grounds for unsafe or abnormal conditions and escalate per applicable policies and standards.
• Utilize internal CMMS to track equipment assets and to complete work order requests for maintenance work.
• Safely and quickly respond to and lead onsite incident response teams for all abnormal conditions that impact operations, coordinating with other critical facilities professionals to perform corrective repairs without supervision.
• Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to CE operations and incidents.
• Perform various types of maintenance (planned, predictive, corrective) and repairs following MOPs and SOPs for CE equipment (electrical, mechanical, cooling systems) and escalate when appropriate.
• Have a hands-on understanding of how equipment works and how to troubleshoot systems, subsystems, and components independently within trained disciplines.
• Provide consultation to lower-level colleagues in troubleshooting systems and problems.
• Understand, follow, and ensure safety and security requirements (e.g., JHAs, EH&S, toolbox talks) and business processes and procedures to perform work safely, with quality and reliability in accordance with applicable requirements.
• Embody our culture and values.

Qualifications

Required Qualifications:

• High School Diploma, GED, or equivalent AND extensive mission-critical services work or applied learning experience (e.g., data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
• Experience in a specialized area (e.g., mechanical, electrical, controls) or related field.
• Ability to work shifts, including non-standard hours that may include evenings, nights, weekends, and/or holidays.

Background Check Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements. This includes, but is not limited to, the Microsoft Cloud Background Check: required upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• High School Diploma, GED, or equivalent AND extensive mission-critical services experience (e.g., data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR Associate’s Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND extensive mission-critical services experience.
• OR equivalent experience.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Software Development