Service Coordinator - Pre-operative Assessment Service

Main area Service Coordinator Grade NHS AfC: Band 6 Contract Fixed term: 9 months (End date: 31/03/2026) Hours Full time – 37.5 hours per week Job ref 361-7242607

Employer East and North Hertfordshire Teaching NHS Trust Employer type NHS Site Lister Hospital Town Stevenage Salary £37,338 – £44,962 per annum Salary period Yearly Closing 25/07/2025 23:59 Interview date 04/08/2025

Service Coordinator – Pre-operative Assessment Service

NHS AfC: Band 6

Here at East and North Hertfordshire Teaching NHS Trust,

Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

Job overview

We are recruiting for a Service Coordinator – Pre-operative Assessment Service who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The successful candidate will work closely with nursing and medical colleagues to support patients through the Pre-Operative Assessment pathway. Key responsibilities will include, clinic administrative management, data quality, income capture, managing daily appointments, following up on investigations and external notes and supporting the wider team in managing the caseload of patients awaiting surgery.

The post holder will be able to shape the role to ensure the service and the trust continue to meet national guidance set out by GIRT.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The Post holder will coordinate the day-to-day delivery of pre-operative assessment clinics, including face-to-face, telephone, and virtual appointments.

You will support theatre scheduling teams by ensuring patients are fit and ready for surgery.

The successful candidate will be using systems such as Lorenzo, EPR, ICE, and eReferral to track patient records anddiagnostic results.

You will also act as the first point of contact for enquiries related to pre-operative assessment.

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications / Training

• GCSEs (A–C) or equivalent incl. English and Maths
• Post – Graduate management qualification or equivalent experience of line managing administration staff
• Evidence of continuing development

Previous Experience

• Frontline NHS or related experience
• Finance management including revenue collection
• Close working with senior managers and clinicians

Skills

• Excellent communication and presentation skills
• Excellent verbal/written/numerical & interpersonal skills
• Active and supportive team player
• Ability to gain confidence and support of team
• Ability to share and disseminate information
• Ability to cope with stress and pressures of work
• Understand and practice confidence, tact and diplomacy
• Practical and creative approach to problem solving
• Ability to resolve conflicts
• Organisational, time management and prioritisation skills
• Ability to work on own initiative

Knowledge

• Computer proficient in Microsoft Office, Internet & Email
• NHS Finance including Standing Financial Instructions
• Department of Health legislation and NHS Trust Policies
• Comprehensive understanding of patient needs

Other Requirements

• Role model our Trust values every day
• Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

When you apply…

Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.

All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.

As a publicly funded employer, we need to ensure we utilise our funds responsibly, this may mean we are unable to support sponsorship required to gain the right to work for particular positions. We strongly advise you to contact the line manager or a member of the Resourcing Team before applying to confirm if we will be able to support with sponsorship for that post.

King\’s Trust Support

If you’re aged between 16 and 30 years-old, you can get FREE employability support from The King’s Trust. The King’s Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&SC@princes-trust.org.uk for support.

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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