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- Tasks: Support customers with tech issues and manage daily software monitoring.
- Company: ARO is a leading IT and communication expert with 25 years of experience.
- Benefits: Enjoy flexible working, private medical insurance, and 25 days holiday plus your birthday off!
- Why this job: Join a fun, collaborative culture and grow your skills in a dynamic environment.
- Qualifications: Experience in technical customer support and knowledge of Microsoft 365 is essential.
- Other info: This role requires an enhanced DBS check.
The predicted salary is between 20000 - 22000 £ per year.
Job Title: Desktop Support Technician
Location: Cardiff, Wales
Salary: £24,000.00 – £26,000
Contract type: Permanent
About The Role
This is an incredibly impactful role in a successful, mission-driven B2B company. You will have growth opportunities and be able to collaborate closely with other creative and engaged team members.Based at our Customer site, Cardiff and Vale College, our Desktop Support Technicians are responsible for supporting our customers\’ needs and the daily management of our proactive and reactive monitoring software.
This will include tasks such as call logging and troubleshooting issues and resolving support queries or diagnosing issues where possible. This will be done by responding to both calls, emails and face to face enquiries. This is a customer facing role.
Objectives
- Perform onsite troubleshooting and fixes as required
- Assist our customers with their questions about supported software and platforms, ensuring adherence to company processes and SLAs/OLAs.
- Log all related service desk tickets on our ticket logging system
- Diagnosed desktop software and hardware repairs
Please note that this position needs you to complete an enhanced DBS check.
What You\’ll Do
- Research answers to questions using a variety of resources and work with other ARO employees, product vendors, internal technical teams etc to answer customer questions.
- Support other service desk operations as required.
- Communicate effectively (verbally and in writing) with company stakeholders (e.g. customer, third party, internal customers).
- Establish and maintain effective working relationships with co-workers, supervisors and customers. Pursue personal development of skills and knowledge necessary for the effective performance of the role Keep up to date with current IT and solution trends, technologies and updates relevant to Circle IT\’s user community.
Requirements
What we are looking for?
Essential
- Experience of working in a technical customer service support role (desktop)
- Great Customer Service skills – face to face, phone and email based.
- Exposure to working to SLAs (Service Level Agreements)
- Demonstrable knowledge and understanding of:- Microsoft 365 Microsoft, Azure Intune, Active Directory
- Experience in IT hardware and OS (Windows)
- troubleshooting
- Full UK Driving license
- Strong organizational skills
- A strong desire to learn and develop
Desirable
- A basic understanding of Apple
- In-depth Microsoft 365 Knowledge Microsoft
Benefits
Who are we?
ARO has 25 years\’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK\’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight\’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!
We offer a wide range of benefits and incentives to our employees including:
- ‘Design Your Life\’ training and development programme
- Flexible working
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us!
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
Who are we?
ARO has 25 years\’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK\’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight\’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!
We offer a wide range of benefits and incentives to our employees including:
- Flexible working
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us!
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
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Desktop Support Technician employer: ARO Technology
Contact Detail:
ARO Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Microsoft 365, Azure Intune, and Active Directory. Having hands-on experience or even just a solid understanding of these platforms will give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a technical context. Practice explaining complex IT concepts in simple terms, as you'll need to communicate effectively with customers who may not have a technical background.
✨Tip Number 3
Network with current or former employees of ARO or similar companies. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully diagnosed and resolved technical issues, as this will demonstrate your capability in a customer-facing role.
We think you need these skills to ace Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical customer service support roles. Emphasise your skills in troubleshooting, Microsoft 365, and any exposure to SLAs.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your customer service skills and technical knowledge.
Showcase Communication Skills: Since this role involves effective communication with customers and stakeholders, provide examples in your application of how you've successfully communicated complex information in previous roles.
Highlight Continuous Learning: ARO values personal development, so mention any relevant training or certifications you have completed, especially in IT and customer service. This shows your commitment to growth in the field.
How to prepare for a job interview at ARO Technology
✨Showcase Your Customer Service Skills
As a Desktop Support Technician, you'll be interacting with customers regularly. Make sure to highlight your experience in providing excellent customer service, whether it's face-to-face, over the phone, or via email. Share specific examples of how you've resolved issues and maintained positive relationships.
✨Demonstrate Technical Knowledge
Familiarise yourself with the technologies mentioned in the job description, such as Microsoft 365, Azure Intune, and Active Directory. Be prepared to discuss your hands-on experience with these tools and any troubleshooting you've done with Windows OS or hardware.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to explain how you would handle specific technical issues or customer queries. Practising these scenarios can help you articulate your thought process clearly.
✨Research the Company Culture
ARO values a fun, collaborative culture. Research their workplace environment and think about how your personal values align with theirs. During the interview, express your enthusiasm for being part of a team that prioritises communication and employee wellbeing.
