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For Companies At a Glance
- Tasks: Support users of Microsoft Dynamics 365 and enhance application performance.
- Company: Join Historic Royal Palaces, caring for six iconic palaces in the UK.
- Benefits: Enjoy hybrid working, enhanced holidays, generous pension contributions, and staff discounts.
- Why this job: Be part of a passionate team, making a real impact in a historic setting.
- Qualifications: Experience with Dynamics 365, strong analytical skills, and excellent communication are essential.
- Other info: Opportunity to work at Hampton Court Palace with potential travel to other sites.
The predicted salary is between 38000 - 52000 £ per year.
Overview
We are a team of people who love and look after six of the most wonderful palaces in the world. We have an opportunity for a Product Support Analyst to join our Information Systems Business Solutions Team to support the applications and the users of our Microsoft Dynamics 365 platform. The purpose of this role is to collaborate closely with the Business Systems Analyst (Dynamics 365), the wider IT Teams, and the business stakeholders to implement continuous product enhancements and to support end-users to optimise their use of Dynamics 365 applications, functionality, and data. You’ll be acting as the contact point for users, demonstrating best practice in the use of Dynamics 365 applications, providing technical support and guidance, troubleshooting system performance issues, reviewing requirements, writing specifications, designing test cases, and helping users to extract information, present findings and data insights.
Responsibilities
- Act as the contact point for users of the Dynamics 365 platform, providing technical support and guidance.
- Troubleshoot system performance issues and contribute to issue resolution.
- Review requirements, write specifications, and design test cases for system enhancements.
- Help users extract information, present findings and data insights.
- Collaborate with the Business Systems Analyst, the IT teams, and business stakeholders to implement continuous product enhancements.
- Demonstrate best practice in the use of Dynamics 365 applications and provide user training materials as needed.
Qualifications / What will help you succeed
- Significant, proven experience of supporting applications built on the Microsoft Dynamics 365 platform.
- Strong communication skills and comfort in a customer-facing environment.
- Experience training end users on MS Dynamics 365 functionality.
- Ability to create and maintain comprehensive user training materials.
- Problem-solving, troubleshooting and user support skills.
- Ability to explain technical concepts to non-technical users.
- Strong analytical skills.
- Power Platform experience (Power Automate, Power Apps, Power BI).
- Staying up to date with new Microsoft Dynamics 365 and Power Platform technologies and updates.
Desirable
If you have similar experience working in a team developing and supporting applications built on the Dynamics 365 platform, as an analyst or in another similar role, we would like to hear from you.
Benefits
- Hybrid working – part working from home and part working from site.
- Enhanced holiday entitlement
- Generous Employers Pension Contributions (up to 11%)
- Annual pay reviews & bonuses
- Critical Illness Cover & Life Assurance
- Family friendly policies and benefits
- Staff discounts and membership to all palaces
- Travel to other London sites – project dependent ( whilst based at Hampton Court Palace ).
Salary: £46,981
Closing date: 23:55pm 19th October 2025
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
- Industries: Museums, Historical Sites, and Zoos
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IT Product Support Analyst (Dynamics 365) employer: Historic Royal Palaces
Contact Detail:
Historic Royal Palaces Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Product Support Analyst (Dynamics 365)
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 and its functionalities. Understanding the platform inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Historic Royal Palaces on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific challenges faced by the IT Product Support team.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully supported users or solved problems related to Dynamics 365. Having concrete examples ready will showcase your problem-solving skills effectively.
✨Tip Number 4
Stay updated on the latest trends and updates in Microsoft Dynamics 365 and the Power Platform. Being knowledgeable about new features or best practices can set you apart from other candidates.
We think you need these skills to ace IT Product Support Analyst (Dynamics 365)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience with Microsoft Dynamics 365 and any related platforms like Power Platform. Use specific examples from your past roles to demonstrate your skills in supporting applications and troubleshooting.
Showcase Problem-Solving Skills: In your application, include instances where you've successfully solved user issues or improved processes. This will show that you can effectively support end users and enhance their experience with the software.
Communicate Clearly: Since the role involves explaining technical concepts to non-technical users, ensure your application reflects your ability to communicate complex ideas simply. Use clear language and avoid jargon where possible.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to align with the job description. Mention specific responsibilities and skills listed in the job posting, such as writing specifications for product enhancements and creating user training materials.
How to prepare for a job interview at Historic Royal Palaces
✨Show Your Passion for Dynamics 365
Make sure to express your enthusiasm for Microsoft Dynamics 365 during the interview. Share specific examples of how you've used the platform in previous roles and how it has helped you solve business problems.
✨Demonstrate Your Analytical Skills
Prepare to discuss your analytical skills by providing examples of how you've tackled complex issues in the past. Be ready to explain your thought process and the steps you took to arrive at a solution.
✨Communicate Clearly with Non-Technical Users
Since you'll be working with users who may not have a technical background, practice explaining technical concepts in simple terms. This will show your ability to bridge the gap between technology and user needs.
✨Prepare for Agile Team Dynamics
Familiarise yourself with Agile methodologies, as this role involves working in an Agile team. Be prepared to discuss your experience in Agile environments and how you contribute to team collaboration and continuous improvement.
