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- Tasks: Lead customer engagements, manage P&L, and drive market expansion.
- Company: Vodafone is a global leader in connectivity, committed to a sustainable future.
- Benefits: Enjoy hybrid working, generous leave, and a range of health perks.
- Why this job: Join a diverse team making a real impact in the world of connectivity.
- Qualifications: Experience in client relations at C-suite level and portfolio management preferred.
- Other info: We value diversity and encourage all backgrounds to apply.
The predicted salary is between 43200 - 72000 £ per year.
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Business Area: Commercial Management_VSOL
Posting Country: United Kingdom
Date Posted: 12 Jul 2025
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it\’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
Reporting into the Customer Account Lead, the Customer JGTM Portfolio Manager will lead and own a significant part of our business within a customer or OpCo.
They will own all engagements in that area, end-to-end from sales through to delivery including the P&L. They will also be accountable for delivering the growth, revenue and associated profitability targets.
This will involve owning C-Suite relationships for that portfolio, and various other relationships at the E and F band level. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the CAL.
The Portfolio Lead will be responsible for owning the global Joint Go-to-Market partnership between Vodafone, VOIS and Accenture. They will capture local-market insights across Vodafone OpCos to shape the JGTM pipeline, coordinating demand-generation support, and translating those insights into a clear deal strategy and execution plan.
Client Relationship Management
-Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
-Co-create with the customer shaping deals and solutions to solve the customers problems and win work versus the competition
-Build long standing relationships with the customer
Strategic Portfolio Management
-Defines and owns the global GTM roadmap and pipeline
-Manages a P&L view at contract level across VOIS throughout deal lifecycle for that area of our business
-Support the CAL in the overall account agenda and priorities
-Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within that area of the business
-Bring together different Service line leads within their portfolio to deliver high value multi tower deals
Sales leadership and Excellence
-Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones
-Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
-Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends
Who you are
-Demonstrated sustained client relations management experience at a C-suite level or key decision makers in the industry. Building trusted client relationships.
-Managed a portfolio of work across multiple customers previously
-Shown ability to grow and expand existing engagements within client environment
-Demonstrated ability to bring together disparate teams to drive client success
-Leadership skills with the ability to manage and inspire cross-functional teams.
-Consulting experience ideal, but not essential
-Sales & Revenue
-Account P&L (Account Management), Offering/Service P&L (Offering), & Gross Margin (based on Account, Offering)
– Customer Satisfaction
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What\’s in it for you
– Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
– Charity days: 5 days/year
– Hybrid working
– Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
– Vodafone family and friends discount
– Private medical, private dental, free health assessments, share save scheme
– Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary
– Access to Vodafone University and LinkedIn Learning
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people\’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn\’t a concept; it\’s lived, breathed, and cultivated through everything we do. You\’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We\’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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Customer JGTM Portfolio Manager employer: Vodafone
Contact Detail:
Vodafone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer JGTM Portfolio Manager
✨Tip Number 1
Familiarise yourself with Vodafone's core values and mission. Understanding their commitment to connectivity and sustainability will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of Vodafone, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client relationships at a C-suite level. Highlighting your ability to build trust and co-create solutions will demonstrate your fit for the role.
✨Tip Number 4
Stay updated on industry trends and Vodafone's competitive landscape. Being knowledgeable about market dynamics will allow you to engage in meaningful discussions during interviews, showing your proactive approach to the role.
We think you need these skills to ace Customer JGTM Portfolio Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management, sales leadership, and portfolio management. Use specific examples that demonstrate your ability to build trust with C-suite clients and manage P&L effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Vodafone's mission and how your skills align with the role. Mention your experience in driving sales and revenue growth, and how you can contribute to the company's goals.
Showcase Relevant Achievements: Include quantifiable achievements in your application, such as successful projects or revenue targets met. This will help illustrate your capability to deliver results and grow client relationships.
Research Vodafone's Values: Familiarise yourself with Vodafone's commitment to diversity, inclusion, and sustainability. Reflect these values in your application to show that you are a good cultural fit for the company.
How to prepare for a job interview at Vodafone
✨Understand the Company Culture
Before your interview, take some time to research Vodafone's values and culture. They emphasise inclusivity and innovation, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Client Relationship Skills
As a Customer JGTM Portfolio Manager, you'll need to demonstrate your experience in managing C-suite relationships. Prepare examples of how you've built trust and co-created solutions with clients in the past.
✨Prepare for Strategic Discussions
Be ready to talk about your approach to strategic portfolio management. Think about how you would define a global GTM roadmap and manage P&L effectively, as these are key responsibilities of the role.
✨Demonstrate Leadership and Team Collaboration
Highlight your leadership skills and ability to inspire cross-functional teams. Share specific instances where you've successfully brought together different teams to achieve client success, as this will resonate well with the interviewers.
