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- Tasks: Lead a team of care professionals, manage client assessments, and ensure quality care delivery.
- Company: Join a forward-thinking care provider dedicated to supporting both clients and carers.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive team culture.
- Why this job: Make a real difference in people's lives while being part of a caring community.
- Qualifications: Care Certificate, supervisory experience, and a full UK driving licence required.
- Other info: Opportunity for career growth and development in a rewarding field.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to change the future of care? Fancy working with a friendly, team of ambitious care professionals? We want you, your dynamism, and your organisation and people skills.
We want to do things differently, building a culture of caring for the carers, of retention, reward, and recognition. We want our clients to be able to live the life they love thanks to the extraordinary support of our Care Professionals.
The role of Care Supervisor – Live In is key. You will ensure that our Live InCare Professionals are supported, and our clients and their loved ones are helped throughout their care journey.
Our vision is to be the best provider of at home care in the country and the first-choice employer for carers. Can you be part of the team that helps us achieve these goals?
You’ll be responsible for
- Managing and carrying out new client assessments with live-in clients.
- Working with the Care Supervisor (Hourly) to carry out new client assessments with hourly clients.
- Writing detailed person-centred care plans.
- Conducting return to work meetings with Care Professionals when required, these will be allocated across the whole office team.
- Rostering Live-in Care Professionals to Live-in Clients and overseeing large care package clients rostering, ensuring that the Care Professionals allocated have the correct skills and experiences to deliver the care and support expected and agreed.
- Managing the day-to-day changes to the Live-in rota efficiently and overseeing the changes to the LCPC, ensuring all changes are communicated to clients and Care Professional by phone ideally.
- Touching base with all LCPC weekly to obtain feedback and ensure smooth running of their care.
- Ensuring that Care Professional Holiday allocation is encouraged throughout the year and managed effectively.
- Ensuring that Live-in rosters are complete and sent out to Clients each week on a Thursday.
- Ensuring live in carers are aware of their placement commitments.
- Liaising with RCM regarding capacity for new clients or client uplifts.
- Managing Alerts on Birdie.
- Managing concerns or complaints efficiently before any escalation occurs.
- Supporting the Care Supervisor (Hourly) when required to meet and carry out regular spot checks, supervisions and competency reviews with hourly care professionals.
- Managing and carrying out regular spot checks, supervisions and competency reviews with Live-in Care Professionals.
- Supporting the Care Supervisor (Hourly) to mentor and support hourly care professionals within probation period and feedback and sign off with RCM.
- Mentoring and supporting Live-in care professionals within probation period and feedback and sign off with RCM.
- Monitoring all relevant aspects of the care management system to ensure compliance is maintained.
- Ensuring that rosters meet Live-in care professionals desired working weeks
- Supporting the Care Supervisor (Hourly) to complete 2-week care plan reviews – Hourly Clients
- Supporting the Care Supervisor (Hourly) to complete 6 monthly care plan reviews – Hourly Clients
- Managing and completing 2-week care plan reviews – Live-in Clients
- Managing and completing 6 monthly care plan reviews – Live-in Clients
- Updating care plans where required.
- Obtaining Feedback reviews through Homecare.co.uk.
- Organising Live in rosters to minimise changeover of carers and focus on continuity.
- Providing care for new clients and cover care visits when care professionals are absent or there is a need for this.
- Ensuring contracts and consent to care are in place for new clients that you bring on.
- Sending out client OPG requests.
- Monitoring care logs and update relevant compliance documents where needed.
- Understanding the role of CQC and the requirements and expectations of a care provider.
- Carrying out hourly care visits as part of the team where there is a critical need.
Essential qualifications & experience
- Care Certificate
- Previous experience as a Care Supervisor.
- Full UK Driving License with Class 1 Business Use Insurance
- Confident use of care management and computer systems
- Good soft sales techniques
Other skills and attributes
- Excellent problem-solving skills
- Positive and proactive attitude with the ability to use own initiative
- Professionalism
- Self-motivated, flexible, and reliable
- Excellent communication skills, including verbal, written and listening
- Excellent customer service manner
- Good leadership qualities
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Care Supervisor - Live in, night and large care package clients (LCPC) employer: Vitalecare
Contact Detail:
Vitalecare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Supervisor - Live in, night and large care package clients (LCPC)
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Care Supervisor, especially in managing live-in care professionals. Understanding the nuances of client assessments and care plans will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when discussing your fit for the role.
✨Tip Number 3
Showcase your leadership and mentoring skills by preparing examples from your past experiences. Be ready to discuss how you've successfully supported and developed team members, as this is crucial for the Care Supervisor position.
✨Tip Number 4
Research the latest trends and regulations in the care industry, particularly those related to live-in care. Being knowledgeable about CQC requirements and compliance will set you apart as a candidate who is proactive and well-informed.
We think you need these skills to ace Care Supervisor - Live in, night and large care package clients (LCPC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in care supervision and management. Emphasise your skills in organisation, communication, and problem-solving, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for changing the future of care. Mention specific experiences that demonstrate your ability to support care professionals and manage client needs effectively.
Showcase Relevant Qualifications: Clearly list your qualifications, such as the Care Certificate and any other relevant training. If you have experience with care management systems, make sure to highlight this as well.
Demonstrate Your Leadership Skills: In your application, provide examples of how you've successfully led teams or mentored colleagues in previous roles. This will show your potential employer that you can effectively manage and support care professionals.
How to prepare for a job interview at Vitalecare
✨Show Your Passion for Care
Make sure to express your genuine enthusiasm for the care sector. Talk about why you want to make a difference in people's lives and how your values align with the company's vision of caring for both clients and carers.
✨Demonstrate Your Organisational Skills
As a Care Supervisor, you'll need to manage multiple tasks efficiently. Be prepared to discuss specific examples from your past experience where you've successfully organised schedules, managed care plans, or handled client assessments.
✨Highlight Your Leadership Qualities
The role requires strong leadership skills. Share instances where you've mentored or supported team members, resolved conflicts, or led a project. This will show that you're capable of guiding and motivating others in a care setting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Think of scenarios related to managing complaints or ensuring compliance, and be ready to explain your thought process and actions.
