Room Attendant

Our Story:

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.

Located in the heart of Scotland’s capital, we are proud to celebrate The Caledonian’s stories, anecdotes and memories over the last 120 years in Edinburgh. We would love for you to embark on the journey to our next chapter, The Caley Way! We’re delighted to be recruiting for our newly reimaged bedrooms and guest experience. At The Caledonian Edinburgh, the comfort of our guests is of paramount importance and this commitment is reflected in each guest room. Our rooms and suites have been designed to depict the vast landscape of Scotland and its stories. Drawing inspiration from the original Caledonian Railway crests set atop the hotel’s Grand Staircase, the newly reimaged guest rooms and suites celebrate three of Scotland’s prominent cities, and previous capital cities, Edinburgh, Stirling and Inverness.

Our Management Company:

As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

Exclusive Benefits:

• Competitive Hourly Rate of £13.39
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Go Hilton Recognition Platform
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Day of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• We can coach, train and develop you to help find your passion – whether it is exploring your first role or your next step in the exciting world of hospitality!

The Role:

At The Caledonian Edinburgh, we pride ourselves on delivering an extraordinary level of service and luxury, reflecting the elegance and rich history of our iconic hotel. As a Room Attendant, you will play a vital role in ensuring that our distinguished guests enjoy an impeccable and memorable stay, surrounded by the finest accommodations, service, and attention to detail.

You will be entrusted with the responsibility of maintaining the highest standards of cleanliness, comfort, and luxury in our guest rooms and associated areas. As a Room Attendant, your meticulous care and dedication will contribute directly to the creation of an exceptional guest experience, making The Caledonian Edinburgh a true symbol of Scottish hospitality.

Key Responsibilities:

Essential Functions:

• Exemplary Guest Room Presentation: Ensure that all guest rooms, suites, and associated areas are maintained to the most luxurious and pristine standards. Your attention to detail will ensure that every corner reflects the elegance and sophistication expected of a world-class hotel.
• Luxury Bed Linen & Guest Amenities: Meticulously change and replenish bed linens, towels, and amenities, ensuring they are presented according to the highest standards, offering guests an experience of comfort and indulgence.
• Deep Cleaning & Upkeep: Undertake deep cleaning tasks and regularly inspect guest rooms and associated areas to ensure all furnishings, fixtures, and appliances are in perfect working condition.
• Efficient Trolley Management: Maintain and restock your cleaning trolley daily, ensuring all necessary supplies are available to perform duties efficiently and without interruption.
• Guest Satisfaction & Requests: Respond to guest inquiries and requests with grace, ensuring that each guest\’s needs are met promptly and with care, enhancing their stay and ensuring a seamless experience.
• Safety & Security: Uphold the highest safety standards, ensuring a secure environment for both guests and colleagues while adhering to The Caledonian Edinburgh’s security protocols.
• Environmental Stewardship: Adhere to the hotel’s commitment to sustainability by employing eco-friendly cleaning practices, minimizing waste, and respecting the environment in every aspect of your work.
• Lost Property Management: Ensure all lost property is handled according to the hotel’s strict procedures, maintaining a sense of professionalism and trustworthiness.
• Collaboration & Support: Foster strong, cooperative relationships with colleagues across departments, offering assistance as needed to ensure smooth operations and consistent service excellence.
• Guest Privacy & Confidentiality: Always respect the privacy of our guests, maintaining the utmost discretion and professionalism while adhering to all security and confidentiality policies.

Supportive Functions:

In addition to your primary responsibilities, you may be asked to participate in:

• Training & Mentorship: Provide guidance and training to new team members, ensuring they fully understand and embrace our high standards of service and luxury.
• Continuous Improvement: Participate in quality enhancement initiatives, system development projects, and process improvements that contribute to raising the standard of our services and operations.
• Cross-Departmental Support: Assist in public area cleaning, linen services, and other hotel operations when required, maintaining an adaptable and team-oriented approach to your duties.

What We Desire:

At The Caledonian Edinburgh, we are seeking individuals who are not only passionate about hospitality but also committed to delivering service that embodies luxury, elegance, and sophistication. The ideal Room Attendant will possess the following qualities:

• Exceptional Service Standards: Previous experience in a luxury hospitality setting or housekeeping role, with a demonstrated ability to maintain the highest levels of cleanliness, attention to detail, and guest satisfaction.
• Team-Oriented: A collaborative spirit, able to work seamlessly within a close-knit team while supporting colleagues and contributing to a harmonious working environment.
• Meticulous Attention to Detail: A keen eye for detail, ensuring that each guest room reflects the luxury and comfort expected of a five-star hotel.
• Guest-Centred: A dedication to anticipating and fulfilling guest needs, providing exceptional service with a warm, gracious, and approachable demeanour.
• Professional Presentation: Impeccable grooming and a polished appearance, always adhering to the hotel’s luxury standards.
• Time Management & Efficiency: The ability to efficiently manage time and prioritize tasks, ensuring all rooms and areas are prepared to the highest standards in a timely manner.
• Integrity & Discretion: A strong sense of responsibility, integrity, and respect for the privacy and confidentiality of our guests.
• Environmental Awareness: A commitment to sustainability and eco-friendly practices, with a strong understanding of the importance of reducing waste and using environmentally responsible products.
• Adaptability & Reliability: The ability to be flexible and respond effectively to changing needs and challenges in a fast-paced, dynamic environment.

If you are a dedicated hospitality professional with a passion for providing an exceptional guest experience and a commitment to upholding the highest luxury standards, we invite you to join our team at The Caledonian Edinburgh. Together, we will continue to provide guests with an unforgettable experience steeped in elegance, history, and world-class service.

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