Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with members, handle transactions, and provide top-notch customer service.
- Company: Join Saffron Building Society, a mutual organisation focused on financial happiness for its members.
- Benefits: Enjoy a competitive salary, 33 days holiday, and fantastic employee perks like income protection.
- Why this job: Make a real difference in people's lives while growing your career in a supportive team environment.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude are essential.
- Other info: Full training provided, with opportunities for overtime and personal development.
The predicted salary is between 20000 - 26000 £ per year.
Customer Service Representative / Member Representative Saffron Building Society are looking for a Customer Service Representative / Member Representative to join our team on a full-time permanent basis in our branch based in Saffron Walden, Essex.
Why Saffron Building Society
At Saffron Building Society, we believe that financial happiness is not just a destination; it s a journey we embark on together with our members and communities. As a mutual organisation, we exist solely for our members benefit, prioritising their needs above all else. Our commitment to fostering financial well-being drives us to create meaningful connections, deliver exceptional experiences, and leave a legacy in our communities. If you re passionate about helping others and want to be part of a team that makes a difference, we invite you to join us.
Fantastic Company Benefits Include:
- Competitive Salary: On offer is a competitive salary of GBP23,500 per annum with Saturdays paid as overtime, time and half
- Holiday: 33 days holiday
- Pension: 5 % employee contribution 8.5% employer contribution
- Employee Extras such as: Income protection, life assurance, comprehensive wellbeing support, buy and sell holiday, salary sacrifice schemes
About the role:
Upon completion of your 3 weeks Academy training at Saffron House (Head Office) you will work in the branch as a Customer Service Representative / Member Representative. As the first point of contact for our members, you will deliver a high level of customer service, identify needs and handle end-to-end member transactions and administration in line with our quality assurance and operational standards.
In this role, you will work 35 hours per week Monday Friday 9am 5pm with 2 x Saturdays per month (classed as overtime) which will be on a rota basis to be worked 9am 12pm.
Main Duties and responsibilities:
- Keep up to date with Saffron s product offerings and third-party services to enhance customer interactions and deliver high-quality customer service and demonstrate confidence in discussing savings, mortgages, and general inquiries.
- Achieve first contact resolution to add value to both the customer and the Society.
- Ensure compliance with regulatory, audit, and operational standards, meeting defined processes and customer service KPIs.
- Manage customer transactions efficiently and accurately, keeping members informed of any delays or issues, handle complaints in accordance with our policy, taking ownership and providing appropriate resolutions.
- Identify and safeguard vulnerable customers, ensuring their needs are met with empathy and care.
- Contribute to team goals, including booking Financial Wellbeing Reviews and collaborating with partners.
About you:
You will have experience in a similar Customer Services/ Member Representative role with a solid understanding of financial products and services. Possessing excellent verbal and written communication skills and demonstrate self-motivation with a proactive approach to tasks. A strong team spirit and the ability to work collaboratively while thriving independently are essential. You must exhibit strong organisational skills to manage multiple priorities effectively and have technical proficiency with Microsoft software applications. A good understanding of complaint handling and identifying vulnerable customers is desirable for this role.
If you are passionate about delivering excellent customer service and eager to take the next step in your career, this could be your perfect match! Please apply by forwarding an up-to-date CV which outlines your relevant experience for this role to be considered.
Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
No recruitment agencies, please
This vacancy is advertised and handled through Spider, the region s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
#J-18808-Ljbffr
Customer Service Representative employer: (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f
Contact Detail:
(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Saffron Building Society's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, especially those that involved handling complaints or assisting vulnerable customers. Highlighting these skills will show that you can meet the specific needs of their members.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since this role requires excellent communication, being able to articulate your thoughts clearly will set you apart from other candidates.
✨Tip Number 4
Showcase your teamwork abilities by preparing examples of how you've successfully collaborated with others in past roles. Saffron values a strong team spirit, so demonstrating your ability to work well with colleagues is crucial.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any knowledge of financial products. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of Saffron Building Society's mission. Mention specific examples of how you've delivered excellent customer service in the past.
Highlight Relevant Skills: Emphasise your communication skills, organisational abilities, and experience with complaint handling. These are crucial for the role and should be clearly stated in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f
✨Know the Company
Before your interview, take some time to research Saffron Building Society. Understand their values, mission, and the services they offer. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved complaints or helped vulnerable customers, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong verbal and written communication skills are essential. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully to demonstrate your communication abilities.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions about the role, team dynamics, or company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you. Consider asking about opportunities for professional development within the company.
