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- Tasks: Support the Property Projects Team in managing home repair projects and customer communications.
- Company: A2Dominion Group provides quality homes and tackles the housing crisis across London and Southern England.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous health allowance for you and your family.
- Why this job: Make a real impact on communities by ensuring safe, quality homes for families in need.
- Qualifications: GCSEs in Maths and English, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Join a diverse team committed to inclusivity and making a difference in people's lives.
The predicted salary is between 24000 - 26000 £ per year.
Overview
Are you ready to make a real difference to our customers’ homes? We are looking for a Property Projects Administrator to join our team working with our Surveyors and Case Managers to ensure safe, quality homes for individuals and families in need, directly shaping stronger communities.
Salary: £28,500 to £30,000
Contract: Permanent
Hours: Full Time, 35 hours per week, Monday to Friday
Location: Staines/Hybrid
DBS: Basic
Role Overview
As a Property Projects Administrator, you’ll be part of a team managing repairs projects in customers’ homes across A2Dominion’s property portfolio including disrepair and damp and mould cases and applications for Aids & Adaptations. You and your team members will play a key role in ensuring our housing assets remain safe, compliant, and well-maintained through good surveying practices and project management.
You will be working alongside our Surveying and Case Management Team, and you will be responsible for supporting them in ensuring cases progress and our customers are kept fully informed of what’s happening with their homes.
Key Responsibilities
- Provide general administrative support to the Property Projects Team including collating documents, maintaining team spreadsheets, and setting up calendar appointments as required
- Monitor team in-boxes and allocate tasks appropriately
- Respond to basic customer and external stakeholders’ initial enquiries via telephone and email including processing aids & adaptations referrals
- Track open cases to ensure progress is maintained by dialogue with surveyors, internal and external contractors and raise any concerns with Senior Surveyors/Technical Managers
- Assist in preparation of Latent Defects casework for handover to Programme & Compliance Team
- Initiate contact with customers and external stakeholders as required to book appointments and provide updates
- Raise repairs on repairs system as required
- Raise purchase orders on F&O system as required and match/query invoices received where necessary
More About You
- GCSE level (or equivalent) in Maths and English (Grades A* – C)
- Proficient in use of Microsoft packages such as Word, Excel and Outlook
- Excellent customer experience and communication abilities both written and verbal
- Strong organisational and administrative skills with excellent attention to detail
- Experience of working in a customer focused environment
Choosing Us
Join us in making a tangible impact on housing in the UK, where your expertise contributes directly to improving lives and shaping thriving communities. We want to provide homes that people love to live in.
As an employee of A2Dominion, we offer a flexible benefits package, salary exchange benefits, and rewards and discounts that suit you. For this role, benefits include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development
- Annual health and lifestyle benefit allowance up to £300 for you and your family
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team at resourcing@a2dominion.co.uk
A2Dominion Group is a Disability Confident Employer and a Family Friendly Employer. We recognise diversity, promote equality and inclusivity, and welcome applications from all backgrounds.
Meeting The Role Requirements
We recognise that some people will apply only if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and schedule a call with our recruitment team at resourcing@a2dominion.co.uk
The role closes on 17th July 2025, but we reserve the right to close the role early upon appointment of the right candidate.
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Property Projects Administrator employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Projects Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Property Projects Administrator role. Understanding the specific tasks, such as monitoring team inboxes and tracking open cases, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of A2Dominion Group. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application and interviews.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Outlook. Being proficient in these tools is crucial for the role, and showcasing your expertise can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience in customer-focused environments. Highlighting your communication skills and ability to manage customer inquiries effectively will resonate well with the hiring team.
We think you need these skills to ace Property Projects Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Property Projects Administrator role. Emphasise your organisational skills, customer service experience, and proficiency in Microsoft packages.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving housing standards and your understanding of the role's responsibilities. Mention specific examples from your past experiences that demonstrate your ability to support project management and customer communication.
Highlight Relevant Qualifications: Clearly state your qualifications, such as GCSEs in Maths and English, and any additional training or certifications that are relevant to the role. This will help you stand out as a suitable candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Property Projects Administrator position.
How to prepare for a job interview at A2Dominion Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Property Projects Administrator. Be prepared to discuss how your skills and experiences align with these responsibilities during the interview.
✨Showcase Your Communication Skills
Since the role involves liaising with customers and stakeholders, be ready to demonstrate your excellent communication abilities. Prepare examples of how you've effectively communicated in previous roles, especially in customer-focused environments.
✨Highlight Organisational Skills
The job requires strong organisational and administrative skills. Think of specific instances where you've successfully managed multiple tasks or projects simultaneously, and be ready to share these examples.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, and future projects at A2Dominion. This shows your genuine interest in the role and the organisation.
