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For Companies At a Glance
- Tasks: Support the claims team by answering queries and maintaining accurate records.
- Company: QBE is a global insurer focused on innovation and customer service.
- Benefits: Enjoy 30 days holiday, flexible working, and private medical insurance.
- Why this job: Join a supportive culture that values your wellbeing and offers growth opportunities.
- Qualifications: Strong organisational skills and previous customer service experience preferred but not essential.
- Other info: Work in a friendly environment with a commitment to diversity and sustainability.
The predicted salary is between 28800 - 43200 £ per year.
Primary Details
Time Type: Full timeWorker Type: EmployeeTo provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained
Claims Customer Advisor
Leeds/Hybrid
The Opportunity
The Customer team at QBE plays a pivotal role in keeping claims on track and providing the excellent customer service that QBE prides itself on.
Your new role
- Answering the main phone lines and responding to Broker and insured queries
- Reviewing and responding to all email broker updates
- Collating and responding to bulk Broker and insured update requests
- Chasing indemnity information
- Chasing witness statements for any non-fault matters
- Develop effective working relationships with internal and external stakeholders
- Maintain databases and documentation including the logging of new claims within agreed service levels, in order to allow the Claims team to offer an excellent standard of service
About you
- Strong organisational and analytical skill able to prioritize
- Good interpersonal and communication skills
- Intermediate level of understanding of Word and Excel
- Ability to prioritise and manage workload efficiently with a keen eye for detail.
- Ability to handle sensitive situations with empathy and professionalism.
- Knowledge of Word and Excel.
- Previous customer service experience is preferred but not necessary.
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( https://qbeeurope.com/careers/flex-qbe/ ).
With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
To find out more about why you should work for QBE, visit our careers website.
At My Best – QBE Benefits
You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet\’s future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.
To find out more visit ourReward Page
QBE Awards
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer
You can view all our awards here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page
Accessibility
Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report
What next?
If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment – what if it was yours too?
APPLY NOW and let’s make it happen
Skills:
Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management
How to Apply:
To submit your application, click \”Apply\” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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Claims Customer Advisor employer: QBE Insurance Group
Contact Detail:
QBE Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Customer Advisor
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding how claims are handled will help you answer queries more effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive situations. Role-playing scenarios can help you feel more confident when discussing claims with clients and brokers.
✨Tip Number 3
Network with professionals in the insurance industry. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to job openings.
✨Tip Number 4
Research QBE's company culture and values. Tailoring your approach to align with their mission of providing excellent customer service will show that you're a good fit for their team.
We think you need these skills to ace Claims Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Claims Customer Advisor role. Emphasise your customer service experience, organisational skills, and proficiency in Word and Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle sensitive situations with empathy. Mention specific examples of how you've successfully managed customer queries or claims in the past.
Highlight Relevant Skills: In your application, clearly outline your strong interpersonal and communication skills. Provide examples of how you have developed effective working relationships with clients or colleagues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Claims Customer Advisor position.
How to prepare for a job interview at QBE Insurance Group
✨Research QBE and the Role
Before your interview, take some time to research QBE and understand their values, mission, and the specifics of the Claims Customer Advisor role. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Your Communication Skills
As a Claims Customer Advisor, strong communication skills are essential. Be prepared to discuss how you've effectively communicated with clients or colleagues in the past, especially in challenging situations.
✨Showcase Your Organisational Skills
Highlight your ability to manage multiple tasks and prioritise effectively. You might want to share examples of how you've successfully handled a busy workload or maintained accurate records in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and empathy. Prepare examples of how you've dealt with sensitive situations or resolved conflicts, as these will be crucial in the claims process.
